How eBay protects intellectual property (VeRO)

We're committed to protecting the intellectual property rights of third parties and to providing our members with a safe place to buy and sell. We created the Verified Rights Owner (VeRO) Program so that intellectual property owners can easily report listings that infringe their rights.

We require that a rights owner be registered through VeRO before reporting items to us. Rights owners sign legally binding documents when reporting items to eBay.

Solve a problem

I think the rights owner made a mistake in reporting my listing

If your listing was reported by a VeRO participant, and you believe that your listing was removed in error, try to contact the rights owner directly. The email we sent you about the removal will include their contact information. If the rights owner agrees that they made a mistake, have them email eBay and we'll allow you to relist your item.

If you are unable to resolve your dispute with the rights owner directly, contact us.

I need to file a counter notice

A counter notice is a form provided by eBay in compliance with the requirements of the federal Digital Millennium Copyright Act. Find out what information you need to provide when filing a counter notice.

Once we receive a valid counter notice, we'll provide a copy of the notice to the VeRO participant and inform them that the listings will be reinstated after 10 business days if they don't inform us that they have filed an action seeking a court order to restrain you from relisting the items.

If you want to file a counter notice, contact us.

I don\'t understand why my listing was removed

First, check your email. If we removed your listing, we sent you an email explaining why.

If your listing was removed through VeRO, and you believe that your listing was removed in error, try to contact the rights owner directly. The email we sent you about the removal will include their contact information. If the rights owner agrees that they made a mistake, have them email eBay and eBay will allow you to relist your item.

If you are unable to resolve your dispute with the rights owner directly, contact us.

I want to know if you gave someone my account information

When a rights owner files a VeRO claim against a seller, the rights owner may have the option to request a seller's registered user ID, name, address, phone number, email, and company name. This process is outlined in our Privacy Policy.

Help topics

Basics

Creating legally compliant listings

Find out how to avoid problems before you list.

Images and text policy

You can't use images or text that you didn't create yourself in your listing. Find out more.

Rules about intellectual property – overview

Find out the kinds of copyrighted items you can—and can't—sell on eBay.

Using eBay's intellectual property
Find out when and where you can use eBay's name and logo.

Please note that these basics apply not only to items you list but also to the content in your profile and Collections.

Resources

VeRO Participant pages

Many VeRO participants have created a page that contains information about their policies protecting their intellectual property rights.

Tutorial

Intellectual property policies and VeRO

This tutorial will show you how to identify intellectual property, protect the rights of intellectual property owners, and avoid violating the law or eBay policies.

10-15 minutes

Take our tutorial

Contact us

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