Customer.guru

https://customer.guru

Founded: 2016
Founder: Juraj Masar

Press inquiries: press@customer.guru

Customer.guru is an easy-to-setup tool for measuring customer satisfaction using Net Promoter Score designed for e-shops and SaaS

## Net Promoter Score: Proven customer loyalty metric

Net Promoter Score is a customer loyalty metric introduced by Harvard Business Review in 2003. Since then, NPS has been widely adopted with more than two thirds of Fortune 1000 companies.

The Net Promoter Score is calculated based on responses to a single question: How likely is it that you would recommend our company/product/service to a friend? On a 0 to 10 scale.

Those who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers.

## Features 

* Highly optimized e-mail layout
* Rolling Net Promoter Score reports
* Automatic e-mail throttling
* Smart follow-up feature
* Available in multiple languages
* HTTP API
* Customer profiles
* Customizable Thank You page
* Customer segmentation
* Facebook Ads integration
* Google Adwords integration
* Slack integration
* Embed ratings into your site
