Official TM Forum Training and Certification is a critical supporting tool in helping our members continuously transform and succeed in the digital economy.
At the heart of our training portfolio is Frameworx, TM Forum’s suite of best practices (including eTOM, SID, TAM) and standards that have helped hundreds of companies reduce cost, risk and time-to-market. Offered the world over, in-person and online, our training program gives you the knowledge to succeed in today’s changing world, and a competitive edge that will help fast track your career.
What courses can you take?
Frameworx Overview
Establish your Frameworx foundation: the go-to standard for reducing cost, risk and time-to-market. This course is an essential first step in your training journey, providing the grounding you will need in eTOM, SID and TAM to go deeper into studying any of the frameworks or other training topics on offer.
Business Process Framework (eTOM) Fundamentals
This course will show you how the Business Process Framework (eTOM) can be used to support a range of business objectives – accurate scoping of projects, knowledge sharing, activity-based management, problem solving, and many more.
Information Framework (SID) Fundamentals
TM Forum’s Information Framework Fundamentals training course helps you get started and then reach implementation stage quickly by taking the guess work out of creating a common information model. We’ll show you how to take the thousands of words and concepts related to managing a business and create a common and simple way to define and communicate them.
Information Framework (SID) Practitioners’ course
It’s time to roll up your sleeves and get the Information Framework into your architecture, and this is the class to help you do it. The Information Framework Practitioners course offers theory and practice on the use of the Information Framework, including how to extend and implement it by applying modeling patterns and extension guidelines.
Take this course: On-site
Application Framework (TAM) Fundamentals
Learn about the concepts and principles, structure and application of the Application Framework. Explore the relationship with other TM Forum frameworks, and see how a standardized application map and decomposition can help to re-plan and streamline an application portfolio.
Frameworx Fundamentals bundle
Take this group of 4 courses to get all the fundamental knowledge you need to understand and implement the Frameworx suite of standards and best practices.
Take these courses: Online
Frameworx Update
Take this short update course to bring your knowledge of Frameworx up-to-date with Framework 15.
Take this course: Online
Business Process Modeler Bundle
Take this group of 3 courses to get all the fundamental knowledge you need to understand and implement the Business Process Framework and complete the Business Process Modeler career certification* (*exams for members only).
Take these courses: Online
Fundamentals of Customer Centricity
Discover how to gain a clearer knowledge of your customers’ behavior and intentions using data analytics, respond to customers through the channels that they choose (omnichannel), and use metrics to measure what matters to the customer as a yardstick of operational performance.
Customer Experience Management Practitioners’ Course
Learn customer experience management best practices for how to evaluate a business case and set success factors, scope your project, measure improvement, and tackle organizational challenges.
Take this course: On-site
Fundamentals of Transition to Virtualized Networks
NEW COURSE! Get to grips with the most important change underpinning the future of digital service delivery, affecting service providers and their customers, systems integrators and suppliers. This major new training course outlines the impacts of virtualized networks managed and orchestrated by new operation support systems, and how to deal with the opportunities, benefits and risks of the transition.
Revenue Assurance Practitioners’ Course
This two-day, intermediate course provides a practical, hands-on introduction to the recommended tools and techniques for combating revenue assurance issues at each stage of the revenue assurance lifecycle.
Take this course: On-site
Now Generation Billing
Using the Business Process Framework (eTOM) as a reference tool, this course provides a complete understanding of the environment that will support and enable converged business capabilities, digital products and services. It provides a roadmap, insights, examples, approaches and tools to understand the issues underpinning a next generation billing and charging strategy.
Take this course: Online
Cloud Essentials online
This fast paced course gives you the essential business and technical perspectives of cloud computing, focusing on common terms and definitions; business benefits; types of clouds including techniques, methods, and challenges for use of each; impacts and changes cloud computing has on IT service management; and typical steps that lead to the successful adoption of cloud computing.
Take this course: Online
Virtualization Essentials Online
Arm yourself with the essential business and technical perspectives on how to approach, measure and manage virtualization for service and infrastructure delivery.
Take this course: Online
Virtualization & Cloud Awareness
This course provides a 4-hour, interactive, online learning experience is ideal for those who require a basic understanding of the virtualization and cloud computing concepts in a time-efficient manner.
Take this course: Online
Cloud Challenge Business Simulation
This business simulation is a 2-hour online, single-player serious game. Players will experience the business changes caused by cloud computing and virtualization
Take this course: Online
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Next steps
Connect the dots between theory and implementation with TM Forum Coaching for your team.
Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards defined in Frameworx.
Useful tools
Use this tool to assist you during your training.
Use this tool to assist you during your training.
Publications
Read these case studies to discover the benefits our members have gained using Frameworx standards and best practices.
Read our How-to Guides
Get insight into industry hot topics
Additional reading
Read more about the Frameworx suite of standards and best practices.
