Health insurance 101
In this video series learn about what health insurance is and how it works.
In this video series learn about different types of health insurance plans.
In this video series learn about what key terms and benefits you need to know with your health insurance plan.
In this video series learn about out of pocket costs for your health insurance plan.
Insurance
You can use the Find a doctor search to see if a doctor or provider accepts your insurance. To see if a specific facility or location accepts your insurance, you can use this search tool.
If you received a bill, and your insurance information is either missing or incorrect, you can easily submit your insurance information online so we can submit your insurance claim.
Even when you have insurance, you may be responsible to pay for some of the costs for your medical care.
No. Under the law, if you were injured at work, the only insurer we can bill for your care is the one who provides your company’s workers’ compensation coverage.
New York State requires us to bill a no-fault insurance carrier for all motor vehicle accident related care. In certain instances, if there is a balance due after the car insurance has processed a claim, we can bill your health insurance for the remaining amount due.
A copay (short for copayment) is a fixed dollar amount that you pay every time you receive medical care.
A deductible is a fixed dollar amount that you need to pay within a defined period of time (such as one calendar or plan year) before your insurer will start to cover some of the costs for covered medical services.
Coinsurance is another way you may be required to share costs with your insurance provider.
If you receive an unexpected bill, which could be what’s referred to as a "surprise bill," for a service from a provider or facility that you did not know is not covered by your insurance plan, you can dispute the bill.
Creating your account
No. Northwell Health doesn’t perform a credit check to verify your identity.
No. Northwell Health does not store, share or use any of the information contained in your credit report.
No. A verification does not impact your credit score, credit history or credit report.
If you are an existing Northwell Health patient, have created an account and are logged into it, you may see a 'Verify now' button like the one below. Just click the Verify now button to get started.
Once you do so, you will need to answer a few questions that only you will know the answer to.
If you are a patient and you do not see the verify banner, it could be because the information you've put in your account profile does not match the information in your Northwell patient profile. Double check that the information in your profile is correct. If it is not, you can edit your profile and enter the corrected information. If the information is correct and you still aren't seeing the Verify now button, please call (888) 321-DOCS and we will help you.
You must be 18 years old or older, though we are considering support for younger patients in the future.
We are sorry we are having trouble confirming your email address. The most likely cause is that our email is ending up in your spam folder.
We are sorry that we can’t verify your identity. There are a number of reasons this may be happening. They range from a freeze on your credit report to too many unsuccessful attempts to verify.
We want to ensure that you have a secure experience. We ask you to verify your identity (also known as proofing) so that we can make sure you are who you say you are. If you're an existing patient, verifying your identity will allow us to link your profile to your existing billing and medical information in our system.
We know that the information in legal documents like your driver’s license or passport may not be the same as what you prefer to be called in your day-to-day conversations. By sharing these preferences with us, we can make sure that we're communicating with you in a way that is comfortable and familiar.
Creating an account makes it possible for you to view your payment history and to pay your bills without having to have your bill on hand.
Using your account
Your Northwell Health account uses your email address as a login, and any care-related information will be sent to that email. You can change your email address by using the Northwell Health patient app or by visiting Northwell.edu.
To change your password, you should go into your account settings and select a new password that is different from your previous seven passwords. It must be eight characters or longer and contain one of each: uppercase letter, lowercase letter, number and an acceptable special character ! @ # $ % ^ & * ? ” ’ ( ) + , - . / : ; ^ < = > \ [ ] _ { | } ~
Once you verify your identity, the information you provided in the legal identity section of your profile is locked. To update or make changes to this information, you’ll need to visit your provider’s office and provide official documentation supporting the change, such as a birth certificate, license or marriage certificate.
If you have questions, please contact your provider's office directly.
You can create and manage accounts for your dependents and people you care for by using the Northwell Health app or by visiting Northwell.edu.
If you are no longer interested in receiving these emails, you can change your email communication preferences by logging in and going to Account settings in your profile.
Check that you're using the correct email address (the one that you used to create your account). If you are, and you still can't log in, try resetting your password.
