Every business has to deal with complaints. Customer complaints help to improve business processes and products when management is open to customers’ opinion. To effectively negotiate with customers you need to understand the reasons that stand behind a complaint.
Every business whether it is a startup or an enterprise is a system. When a part of a system does not work, the whole system fails. You may have already heard about correlation between viral loops and growth hacking. Let’s see why we should also consider customer service in this system.
Travel agencies have become less popular nowadays because everyone can easily buy a ticket and book a hotel on the Internet within a few minutes. Still some agencies are still alive because of one type of customers. Those who are looking for personal service.
Customer service culture is something that cannot be set up once and stay forever, it grows and changes with your business. It cannot be built within one department, everyone in the company should be involved. It cannot come from frontline employees, it should be supported by top management. Do you care enough about customer service culture in your company?
Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued.
Motivation at work strongly affects employees performance.
According to Gallup research, only 13% of employees worldwide are actively engaged in their job. For the USA and Canada the number does not look more promising – only 29% of employees are engaged. What does this mean for business owners? Most of the employees are ineffective at work because of the lack of motivation.
Nothing annoys customers more than a customer service representative who does not listen. Some people are good listeners by nature, but most need to learn the basics. Here are 8 don’ts in listening to customers that every person must know before applying to a customer service job.
Clients are not only the source of financial success of a company, but also the source of the most valuable information. Business growth is built on information, and we should not underestimate the role of clients in the information flow.
If you plan to update your website design or create a new website this year, you must be aware of the web design trends for 2017. The following articles will help you learn how to create an up-to-date website.
An average documented online shopping cart abandonment rate is close to 70%. Part of it is natural abandonment which happens when customers search for products, compare prices and save for later. Another part reveals problems on your website or in customer service.
As the owner of an e-commerce website, you probably already know all about the importance of providi...
Words are a powerful tool of communication. Using the right phrases can help you resolve any situati...
Retaining customers is less expensive than acquiring new ones, and customer experience management is...
Live chat on websites is mostly used for sales and customer service. Technical support mostly requir...
Online customer service whether it is delivered via live chat or help desk lacks some important thin...