Your Claim With Farmers, From Start To Finish
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Call Us Anytime, Day or Night
1-800-435-7764
1-877-732-5266 (en Español)
1-888-891-1660 TTY (for the hearing impaired)
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We are currently assisting customers affected by severe weather and other catastrophes.
Find out how Farmers is responding or follow the Mobile Claims Center @FarmersResponse.
Handling Your Claim
Whether you’re reporting a simple fender bender or a catastrophic house fire, a dog bite or on-the-job injury, Farmers follows the same basic five-step process to see every claim through from start to finish.
Here's what we do:
1
Claim Assignment
When we receive your claim, it will be assigned to a claims professional. Depending on the complexity of your claim, you may work with a team of claims representatives, each of whom has experience handling a particular aspect of your claim.
2
Initial Contact
A claims professional will contact you to:
- Gather facts surrounding your loss
- Review your coverage
- Explain how your claim will be handled
- Schedule an in-person appointment if one is needed
- Identify ways to protect your property from further damage
3
Estimate and Evaluation
Your claims professional will then:
- Determine whether the loss is covered
- Inspect and document damage
- Interview witnesses or other involved individuals
- Take photos and samples (if needed)
- Evaluate your claim
4
Resolution
We’ll work with you to resolve your claim fairly either by:
- Paying what you’re owed
- Or explaining why there would be no payment on your claim
5
Close the Claim
Once we’ve resolved your claim under the terms of your policy, we close the claim. If you discover additional expenses, we will re-open your claim to investigate.
