EveryActionの概要
EveryAction is becoming Bonterra. Learn more at www.bonterratech.com. EveryAction's powerful, unified nonprofit CRM enables nonprofits of all sizes to raise more money by increasing efficiency and 続きを読む optimizing interactions with donors and supporters across channels. Built and supported by nonprofit experts, EveryAction offers the only end-to-end modern platform spanning the unique fundraising, digital marketing, organizing, and advocacy needs of nonprofit organizations. 表示を減らすEveryActionの対象ユーザー
Nonprofits of any size looking to raise more money without doing more work, and perform targeted, personalized, multi-channel outreach.
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EveryAction
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EveryActionのレビュー
Jo
検討した類似製品：
Diving in to a new partnership!
製品を使ってみた感想： We've been quite pleased to date with all of our interactions and when problems or deadlines have moved - the EA team has worked with us to ensure we meed our organizational goals.
良いポイント:
Our organization had been with a Blackbaud product for many years and were challenged in ease of use and functionality. We were excited to find all of the assets as part of EveryAction that would allow us to engage with our donors, advocates, pet passionate people and pet parents in a very different way. As of now - we are smack in the middle of our data conversion. It is not without some pain points but that is absolutely expected in any conversion. But, I've been impressed with the quality of customer service, availability and commitment of the EA team to getting it right. As of now - I'd absolutely suggest exploring their tools and their team! We've been most happy!
改善してほしい点:
We are not deep into usage to be able to honestly answer this questions. We do know we one of the negatives in the selection process was the inability to embed video in outbound emails. But we understand many clients are requesting this option and are working hard to roll out that tool soon!
Exceptional Features and robust integrations hampered by lack of integrity and bullish business ops
製品を使ってみた感想： Very poor. The experience was severely hindered by the unauthorized debit, the lack of integrity of Paragon Payment not honoring their price match and the weeks of time wasted trying to get a response to these issues and, ultimately, culminated in our termination of the agreement due to their breach of agreement and trust.
良いポイント:
The app has every feature you could imagine for a fundraising non-profit, is fully extensible and very well laid out - at least for having this many features.
改善してほしい点:
We signed an agreement, with a 3 month period until the first payment would be made and based on Paragon Payments matching our Stripe fees (which they would match the transaction % but then tried to charge several hundred dollars a year in other 'admin' fees and ultimately would not honor the match). We were also charged on the first month, instead of 90 days out as agreed... they did refund that payment after I brought it to their attention. We chose to terminate the agreement at that point. EveryAction then replied and said they had not breached the agreement from Paragon not matching the stripe pricing as agreed, and we would be held liable for the entire agreement. I reminded them that they had made an unauthorized charge to our account, in direct violation of our agreement.. we are still waiting for their 'legal' team to respond - days later. The bottom line - they have an incredible feature set and if you go in knowing they will try to bully you into fulfilling an agreement that they themselves don't uphold, you'll likely be ok. For us, we are prepared to engage our lawyer in the case they EA doesn't 'see' how they breached the agreement with the unauthorized payment... in addition to the frustration, time and hassle they have caused. It'll be interesting to see how they proceed at this point.
Sara
検討した類似製品：
Raise more revenue in no time with EveryAction
製品を使ってみた感想： Overall, EveryAction is a means to and end. The tool raises revenue to sustain democratic causes and political campaigns through Election Day and beyond. You can even group audiences based on certain characteristics, such as gender, age, household income, and party affiliation, volunteer status, and more. The administrator has complete control over the messaging and branding on the back-end, so it can be as basic or complex as you want.
良いポイント:
I like that EveryAction allows our organization to recruit volunteers, mobilize members during key moments, and cultivate relationships with small-dollar donors in order to increase social awareness, engagement, and website traffic for liberal and progressive issues on behalf of democratic clients. I especially like that events are simply to manage in the CRM platform and campaign metrics are easy to understand for reporting purposes.
改善してほしい点:
This is a technical issue, but for some reason, it is more difficult to embed EveryAction links into the body of an email, digital or social media ad soliciting revenue for a political campaign or cause compared to other software.
Tracy
Product is limited and customer service is the worst
製品を使ってみた感想： Over the past two years, we have helped on partner migrate to EA and two partners leave the EA platform. The functionality of the system is limiting, to say the least. In doing so, we engaged with customer service for a variety of reasons. In the case of onboarding a new client, it was mostly crickets, our questions often went ignored or it was a "whatever" kind of answer. Then just recently we helped a partner migrate from EA to Salesforce because EA was never going to be able to provide the layers and levels of functionality that this customer needed. Our experience was TERRIBLE!! The EA team held the org's data hostage, prolonged the process of migration, and made the customer pay for extra months that they didn't need because of EA's delay. Their responses to our questions were ambiguous, unhelpful and mostly petty. If I could, I would blast how horrible EA is to everyone I know. I promise, as a consultant and a long-time nonprofit professional, I will NEVER recommend this product or this team to any of my clients or colleagues and if I run across people who are on EA, I will do my best to get those orgs to leave EA as soon as possible.
良いポイント:
There was nothing that I liked about the software.
改善してほしい点:
- Reporting is limited - "Lists" are difficult to query and use - Mass editing is impossible - No forward-thinking functions like actions or reminders - Record pages aren't laid out in any usable fashion - "Help Articles" don't help at all - Editing individual data is difficult - Account model is limited = orgs vs. people vs. businesses - Campaign and event hierarchy and construct is confusing
Karla
検討した類似製品：
Overall great supporter engagement tool
製品を使ってみた感想： I have had a fabulous experience working with everyone at Every Action. Their support staff are knowledgeable about the tools and quick to respond. If they don't know the answer, the know how to find it. The company is proactive in letting clients know about upcoming changes, improvements, or potential outages. And their product development staff are great at reaching out to gather input into future improvements to the tools to ensure they are meeting their client's needs, incorporating our suggestions and requests into their product roadmaps.
良いポイント:
Every Action's supporter engagement tools--specifically email, advocacy, events, and fundraising--are easy to use and to customize to support the organization's mission and branding.
改善してほしい点:
Integration of the CRM database behind the Every Action tools with other databases is challenging to set up and manage and requires a lot of manual moving of data between tools.
