XCALLYの概要
Asteriskに基づくインバウンド、アウトバウンド、混合コンタクトセンター向けのオムニチャネル・ソリューションです。マルチチャネルでリアルタイムの、強力かつ効果的なMotion独自の技術を活用して、顧客を惹きつけましょう。 音声、Webチャット、メール、SMS、ファックス・チャネルを使用して、優れたカスタマー・ジャーニー体験を提供することができます。コンタクト管理、予測型ダイヤラー、Cally 続きを読む Square IVRデザイナーをご活用ください。 表示を減らすXCALLYの対象ユーザー
インバウンド、アウトバウンド、混合サービス向けのプロフェッショナル・ソリューションを必要とする、さまざまな業種のカスタマー・ケア。
XCALLYをご存知でしょうか？
別の人気製品との比較
XCALLY
Other great alternatives to XCALLY
XCALLYのレビュー
Numan
検討した類似製品：
Future of Contact Center !!! Xcally Motion 2
製品を使ってみた感想： Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
良いポイント:
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
改善してほしい点:
I live everything about Xcally Motion 2.
Antoni
検討した類似製品：
Greate VoIP solution
製品を使ってみた感想：
Price
Reporting
UX
Information and support
良いポイント:
You can easily roll-back to a previous version if the update fails They have its own wiki with a lot of content You can choose to work between Webclient or Phonebar
改善してほしい点:
They don't have automatic updates They use WebRTC for Webclient and it's not compatible with Firefox browser
Amit
Motion - powerful system, easy to use
製品を使ってみた感想： The built in PBX and the easy way to setup the system is very powerful. Also the ability to run system commands of calling external files on the server allows to customize the functionality efficiently.
良いポイント:
The system allows to set up an IVR very easy and to maintain it with grafical objects. High minitoring abilities allows the call center manger to view online status and improve the oerformance
改善してほしい点:
The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs. In addition,user ans admin screens cannot be customized in a manner that allows to add or remove columns or fields.
Janet
XCally Contact Centre the Way of the future
製品を使ってみた感想： Fast efficient and deliver
良いポイント:
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
改善してほしい点:
I can honestly say there was nothing I do not like
arcangelo
検討した類似製品：
The perfect software to manage multichannel !!
製品を使ってみた感想： when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.
良いポイント:
The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!
改善してほしい点:
The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!
