Email Tracking Software
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SendGrid
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SendGrid

by Twilio
4.2 (617)
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4.2 (617)
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Price

No information about pricing but you can check Email Tracking Pricing Guide
VIEW PRICING DETAILS

Reviews

  • Ease of Use
    4.1
  • Customer Service
    3.8
  • Value for Money
    4.0
Likelihood to recommend
68.3%
Read All 617 reviews

Top Features

  • Click Tracking
    5.0
  • Email Management
    4.5
  • Email Templates
    4.5
  • 4.5
  • Email Distribution
    4.3
VIEW ALL FEATURES

What is SendGrid?

Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program. In addition to our award-winning API, Twilio SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.

Featured In

Best For

Twilio SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use Twilio SendGrid.

SendGrid Video and Images

Deployment & Support

Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Contact Details
  • Twilio
  • Located in United States
  • Founded in 2008
  • https://www.twilio.com

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SendGrid Pricing

Starting From:
Not provided by vendor
View vendor pricing page
Pricing Details (Provided by Vendor):
Free Plan: up to 100 emails per day. Paid plans available beginning at $14.95/mo.
Pricing Resources:
  • Be an Informed Buyer: Understanding the True Cost of Business Software
  • Email Tracking Software Pricing Guide

    • SendGrid Features

    Features are displayed in the decreasing order of their feature rating.

  • Click Tracking
    5.0
  • Email Management
    4.5
  • Email Templates
    4.5
  • Email Distribution
    4.3
  • 4.2
  • Event Triggered Actions
    4.0
  • 3.7
  • Contact Management
    3.6
  • 3.5
  • Audience Targeting
    2.0
  • Real Time Notifications
  • 4.5
  • 4.3
  • 4.3
  • 4.3
  • 4.3
  • 4.2
  • 4.0
  • 3.8
  • 3.8
  • 3.6
  • 3.6
  • 2.5
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    Starting from:
    Not provided by vendor
    Starting from:
    $0
    Starting from:
    $61.00/Per-Month
    Pricing Model:
    Flat Rate
    Starting from:
    $0/Per-Month
    Pricing Model:
    Per User
    Overall Rating:
    4.2 (617)
    • Ease of Use
      4.1
    • Customer Service
      3.8
    • Features
      4.1
    • Value for Money
      4.0
    Overall Rating:
    4.3 (172)
    • Ease of Use
      4.3
    • Customer Service
      4.0
    • Features
      4.2
    • Value for Money
      4.1
    Overall Rating:
    4.1 (606)
    • Ease of Use
      3.8
    • Customer Service
      3.9
    • Features
      4.2
    • Value for Money
      4.2
    Overall Rating:
    4.6 (354)
    • Ease of Use
      4.5
    • Customer Service
      4.9
    • Features
      4.6
    • Value for Money
      4.7
    Core Features
    11/12
    Core Features
    12/12
    Core Features
    11/12
    Core Features
    11/12
    VIEW FULL COMPARISON
    VIEW ALL SendGrid ALTERNATIVES

    SendGrid Reviews

    Showing 5 of 617 reviews
    Overall
    4.2
    Ease of Use
    4.1
    Customer Service
    3.8
    • "Great functionalities and way too good email delivery results. Tracking of Emails is diverse and helps get a great insight into various metrics."
    • "It was pretty easy to set up and it helps a lot with our delivery. It's nice to be able to see what's bounced and what's still good."
    • "We liked the fact that we could start with a free tier and when we grew and knew we had a good business transform our account to a PRO plan."
    • "A good tool that helps in development of mail servers to test you email templates easily."
    • "When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%)."
    • "What is worse is that my customers discovered that every email they had that had a link in it, had the link rewritten to be a Sendgrid redirect URL."
    • "The customer support was the worst I have ever experienced."
    • "It took us a while to realize how bad the deliverability issues had gotten. I would suggest avoiding SendGrid at all costs, as we found it to be a most expensive mistake."

    Pros

    • "Great functionalities and way too good email delivery results. Tracking of Emails is diverse and helps get a great insight into various metrics."
    • "It was pretty easy to set up and it helps a lot with our delivery. It's nice to be able to see what's bounced and what's still good."
    • "We liked the fact that we could start with a free tier and when we grew and knew we had a good business transform our account to a PRO plan."
    • "A good tool that helps in development of mail servers to test you email templates easily."

    Cons

    • "When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%)."
    • "What is worse is that my customers discovered that every email they had that had a link in it, had the link rewritten to be a Sendgrid redirect URL."
    • "The customer support was the worst I have ever experienced."
    • "It took us a while to realize how bad the deliverability issues had gotten. I would suggest avoiding SendGrid at all costs, as we found it to be a most expensive mistake."
    Write a Review
    Read All 617 Reviews
    Most Recent Video User Review for SendGrid
    SEE ALL VIDEO REVIEWS
    Video Review
    Angus: Hi, my name's Angus. I'm the CEO of a marketing company. I'd like to rate SendGrid four stars, and you can click below to see more reviews like this. I'm solving the problem of marketing communication with my customers. SendGrid makes it very easy to send emails directly to their inbox. I like the way that SendGrid makes it so easy to get started with no knowledge of email marketing or any type of emailing. It's just very easy to get up and going straight away. The only slight problem I have with SendGrid is that emails don't always hit the customer's inbox. Sometimes they do go to spam, but it only happens very rarely. That's my only issue.
    One of the best SMTP tools for new users
    4.0
    Posted on June 29, 2022POSTED BY:
    avatar image
    Angus M.
    Company Director•Retail

    Most Helpful Reviews for SendGrid

    Avatar Image
    Jose J G.
    CTO
    Market Research, 1-10 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    November 23, 2022
    "One of the Best Email Delivery Platforms for any Business"
    Overall: I have been using Sendgrid for more than 6 years, having great results. I totally recommend SendGrid to any serious business.
    Pros: SendGrid offers secure and certified email deliverability for my business professional email and email marketing needs. I have tested this and SendGrid SMTP relay service is accurate, and the email delivery certified to recipients' main inboxes.
    Cons: There are no cons with SendGrid. Just awareness for beginner IT specislists or software developers that they should hace at least the basic skills related to API's and mail server PHP settings.
    Reviewer Source
    Source: Capterra
    November 23, 2022
    Zeynel B.
    Social Media Manager
    Media Production, 11-50 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    January 9, 2023
    "A Highly Reliable Email Delivery Platform"
    Overall: Overall, I'm very pleased with SendGrid and would highly recommend it to anyone looking for an efficient, reliable email delivery platform. The user interface is easy to use and the delivery reliability is top-notch. The only downside is that the reporting and analytics features could be improved.
    Pros: I've been using SendGrid for a few months now to manage my website's email delivery, and I'm extremely satisfied with the results. The platform is incredibly reliable and I can always trust that my emails will be successfully sent. Additionally, the user interface is quite intuitive and user-friendly, making it easy to customize and manage emails.
    Cons: The only downside I can think of is that the reporting and analytics features are a bit limited compared to other email delivery platforms. There are some useful metrics such as open rates and click-through rates, but I would like to see more options for customizing and analyzing data.
    Switched From: GMass
    Reasons for Switching to SendGrid: SendGrid is a great choice for email delivery when compared to other options. It has a highly reliable delivery system and a user-friendly interface that makes managing emails a breeze. Additionally, its customer support is top-notch and they are always available to answer any questions or concerns. Overall, I would definitely recommend SendGrid over its alternatives.
    Reviewer Source
    Source: Capterra
    January 9, 2023
    naba n.
    developer
    Information Services, 501-1000 employees
    Used the software for: I used a free trial
    Overall Rating
    Ease of Use
    Features
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    November 15, 2022
    "good"
    Pros: You get to solve interesting problems.You can code your own applications.
    Cons: Job security.Autonomy.fast and easer than other
    Reviewer Source
    Source: Capterra
    November 15, 2022
    Mohamed C.
    Lecturer
    Education Management, 501-1000 employees
    Used the software for: 1-2 years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    January 4, 2023
    "The Best Option for Email Marketing "
    Overall: SendGrid is the best option that assembles a host of benefits in one place; its editor, analytics and reports, and particularly, its powerful feature to prioritize campaigns and increase performance let every business excels.
    Pros: SendGrid is the best option to boost your business ahead or rather your marketing emails; its detailed reports on clicks, opens, subscribers and even spam lets you revise or edit your campaigns and thus increase conversion. SendGrid is best known for its editor, which lets tailor your emails according your needs, both demographic or geographic.
    Cons: Actually, I become slow to recommend SendGrid due to its limited features of contact management; it does not provide many options compared to Mailchimp. I also did not like its pricing, which determines the quality of your SendGrid dashboard.
    Switched From: Mailchimp
    Reasons for Switching to SendGrid: Email editing is somehow limited in Mailchimp
    Reviewer Source
    Source: Capterra
    January 4, 2023
    Morgan M.
    Marketing Manager
    Automotive, 11-50 employees
    Used the software for: 1-2 years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    December 13, 2022
    "SendGrid - Email Campaign Platform"
    Pros: I enjoy being able to easily create and customize email campaigns to fit the company's messaging and needs. It is easy to track metrics on how you're capturing your email audience, and how to make future changes.
    Cons: There are only minor issues such as formatting a campaign, sometimes the platform isn't as responsive as I would like it to be but this is rare.
    Switched From: Mailchimp
    Reasons for Switching to SendGrid: SendGrid allows for more contacts, filtering contacts and sorting into lists, and being able to customize emails to better fit your brand.
    Reviewer Source
    Source: Capterra
    December 13, 2022
    Read All 617 Reviews

    SendGrid Video