IT Service Software

SolarWinds Service Desk, previously Samanage Service Platform, unites employees around the globe by enabling companies to manage and automate a diverse range of IT service desk processes and tasks. SolarWinds Service Desk, powered by AI, can streamline ticket routing, suggest solutions, and enable your help desk to focus on bigger picture projects instead of repetitive tasks. Built with ITIL best practices in mind, you can achieve faster ticket resolutions, improve SLAs, and more. Learn more about SolarWinds Service Desk

Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Processing service requests and managing incidents is simple and intuitive. Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice a perfect fit for your organization's IT needs. Learn more about Freshservice

ConnectWise Automate, formerly LabTech, is a leading global provider of remote monitoring, management (RMM), and automation software for today's IT service providers. Whether you're an experienced IT managed service provider (MSP) or an hourly rate one-man shop, Automate can help you significantly improve your operational productivity and efficiency by leveraging the power of IT automation. Start your free trial today! Learn more about ConnectWise Automate

CloudBlue PSA (previously HarmonyPSA) supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about CloudBlue PSA

ServiceDesk Plus helps IT departments design, automate, and showcase IT services via a user-friendly service catalog, and deliver consumer-like digital experiences in their organizations. Service owners can design adaptive web forms to gather accurate information from requesters and set up automations to accelerate service delivery. IT teams can map IT service delivery with a visual workflow and also unearth insights into the employee experience with automated, dynamic, and personalized surveys. Learn more about ManageEngine ServiceDesk Plus

Zendesk Support is the leading cloud based ITSM solution built with the CMDB concept at its core. Seamlessly combine critical assets such as information systems, on-premise information, self-service, and workflows in a single interface. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Are you ready to take control of your data? Splunk is a customizable data analytics platform that empowers you to investigate, monitor, analyze and act in real-time. With Splunk, you can predict and prevent IT problems, streamline your entire security stack, minimize unplanned downtime, and explore and visualize business processes for increased transparency all in one platform. Learn more about Splunk Enterprise

InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership. Learn more about InvGate Service Desk

Atera offers a comprehensive monitoring and management software for MSPs and IT Departments. The platform provides one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera's disruptive pricing model also helps IT professionals scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician. Try Atera for free today! Learn more about Atera