What Is Userback?
Userback is a visual feedback solution that makes it easy for software teams to collect bug reports and user feedback from inside their apps with annotated screenshots and video recordings.
Built for developers, designers and product managers, Userback will save you time by managing feedback for all your web projects in one place.
Who Uses Userback?
Userback is ideal for web agencies, Product Managers, developers, and software companies who need a cost-effective tool to collect feedback on their websites and web applications.
Where can Userback be deployed?
About the vendor
- Userback
- Located in Rochedale, Australia
- Founded in 2016
Userback support
- Chat
Languages
English
Userback pricing
Starting Price:
- Yes, has free trial
- No free version
Userback does not have a free version but does offer a free trial. Userback paid version starts at US$79.00/month.
Pricing plans get a free trialAbout the vendor
- Userback
- Located in Rochedale, Australia
- Founded in 2016
Userback support
- Chat
Languages
English
Userback videos and images
Features of Userback
Alternatives to Userback
Reviews of Userback
Viktor
Easy to use, feedback and collaboration tool
Comments: 90% of our usage is to collaborate with clients during web development. Getting feedback on designs, and more importantly, using feedback widget on the staging website to get clients feedback and make necessary changes. It makes the process extremely smooth and clients have no trouble using Userback to communicate with us. Saves a lot of time and back and forth emails, when conversations are linked to actual screenshots with clients' notes.
Pros:
We've used Userback since 2019. First started with placing it on the website and client portal, and then using it during website development to get feedback and collaborate on making changes with clients. It works really well and annotation tools are accurate and easy to use. Non-technical clients have no issue using it to submit feedback on designs and website changes. Makes life easy getting feedback, tracking implementation progress, and communicating with clients back and forth in the comments section.
Cons:
Honestly, it works very well. Haven't had any bugs, it offers the features we need, and support was responsive a few times I messaged them. They are always adding new features and improving existing features.
Alternatives Considered: ProjectHuddle
Reasons for Switching to Userback: The right price, friendly UI, and the right features we needed.
Stewart
Keeps getting better.
Comments:
I love how easy it is to get things up and running once I'm ready for clients to provide feedback. No stuffing around, and it only takes me a minute.
I don't even send videos to clients show them how to use the tool anymore, they are able to jump right in and start providing feedback without any direction other than 'Press the feedback button'.
Collaboration on feedback items is a breeze, and notifications come through without issue.
Really happy with this tool!
Pros:
- Ease of setup. I've never had any troubles, just simply create the project, add the code to the website and you're good to go. - Customisable. Great options to customise the feedback tool to suit the brand and the type of feedback you need for a project. - Versatile. Being able to provide feedback on websites AND pdf's is great. I also like the look of the video feedback tool, haven't had a use for it yet but I can see how that would work well for certain types of clients.
Cons:
The only issue I have (and it's a small one) is the client account creation and use. I've found clients struggle or have no interest in setting up accounts and using them to manage their feedback. Providing a more pared back and clean sign-up process and backend for clients to use would be a winner. However I don't think any feedback tool has got this 100% yet. No issues with actually providing feedback though, that has been a positive experience for clients.
Alternatives Considered: ProjectHuddle
Reasons for Switching to Userback: Good introductory price, solid features, clean UI, Aussie company.
benjamin
Great for desktop, poor on mobile
Comments: We've drastically improved our review/client feedback process, as well as internal bug tracking and feature logging.
Pros:
The screen annotation and screen recording features.
Cons:
Github integration works one way. We need it to go back and forth.
Adrian
Easy and practical to use tool for both bug traking and customer feedback
Comments: Internal and external users are filling in issues easier than before. Having integration to Azure DevOps helos as well.
Pros:
Easy to fill in a bug , a feedback or a new feature. Good integration with Azure Dev Ops. Also, we consider it correct price / quality.
Cons:
Having posibility to have more lines (Enter) for Desscription field, when adding a bug, would be a nice improvement Interface imprivement could be made, for managing issues
Aisha
Rocky start beginning to smooth out...
Comments: Great experience...I really trust software solutions that are hosted in the cloud instead of on my own via WordPress.
Pros:
Video feedback is excellent for clients who aren't computer savvy or just can't explain what they need into words.
Cons:
In the beginning, it was strictly for web mockups. But now, they've not only added the capability for print/digital design, they've also included video feedback.
