Aircall

I love AirCall, been using it for over four years now!

Comments: I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Pros:

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Cons:

I have no complaints, it's the best VOIP service I've used.

Aircall has great features!

Pros:

We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.

Cons:

The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.

Alternatives Considered: Twilio

Switched From: Twilio

Reasons for Switching to Aircall: I found it much easier to use and the integration feature sold me.

Experience on Aircall integrated with Hubspot and Planhat

Pros:

Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence.

Cons:

Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address.

Worst CSM rep and billing cancellation process. Beware!

Pros:

Not applicable. I DO NOT recommend Aircall to any small business.

Cons:

Integration with Hubspot is very limited and the sync does not properly work every time. After I expressed my disappointment about the integration and the high price I was paying, my CSM rep [SENSITIVE CONTENT] seemed more interested in locking me into a longer-term contract to lower my fees rather than helping me fix the root cause.

Aircall is the easiest system as well as the best value for money.

Comments: Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.

Pros:

What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.

Cons:

The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.

Alternatives Considered: RingCentral MVP and JustCall

Reasons for Choosing Aircall: Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick.

Switched From: CloudCall

Reasons for Switching to Aircall: A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing.