MasterControl Quality Excellence

MasterControl Quality Management system

Opmerkingen: MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pluspunten:

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Minpunten:

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

MasterControl is a very good QMS solution

Opmerkingen: Overall, I'm very satisfied with MasterControl

Pluspunten:

MasterControl is easy to use and has great functionality

Minpunten:

Some functions are not as straight forward as they could be, and somewhat counter-intuitive

Middle-of-the-road quality system

Pluspunten:

- Often includes impressive enhancements to the system between version updates - Useful knowledge base that can be leveraged for troubleshooting defects or common issues - Excellent document control - Ability to implement Enterprise Business Units is useful for managing more than one business unit in the system

Minpunten:

- Navigation can be challenging for end-users with both limited or expansive access and rights to the system - Lack of GUI customization - Occasional defects have caused quality issues - jReports isn't completely user friendly therefore incorrect usage can slow down the system - On-demand self-led library is not free which contains excellent resources that can be leveraged for end-user education and/or troubleshooting purposes

MasterControl Works

Opmerkingen: Overall experience with Qx has been excellent. Implementing most of the quality event forms had been relatively easy and end users have expressed having a good experience using the system.

Pluspunten:

I like how easy the software is to use for end users. It is also set up to be easy for admins as well.

Minpunten:

The only con is that some of the features aren’t configurable for admins, so there are a lot of workarounds needed.

Feature Rich and Compliant eQMS

Opmerkingen: Like many MC users, we started with doc control and training. This allows us to technologically link the two processes together. New revision to an SOP? Training automatedly is sent to users. Want to ensure training is complete before release? MC can delay the release until a specified amount of training is completed. MC also provides QEM solutions which can further support all other aspects of the QMS.

Pluspunten:

MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together.

Minpunten:

MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins.