Pantheon Operations Status

Mar 7, 2024

Resolved - This incident has been resolved.
Mar 7, 11:01 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 10:30 PST

Identified - The issue has been identified and a fix is being implemented.
Mar 7, 10:23 PST

Investigating - Internal monitoring has detected an issue affecting the Dashboard, leading to unavailability and errors. We are actively investigating this at the highest priority and will update as soon as we have more information.

For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email [email protected]
Mar 7, 10:16 PST

Mar 6, 2024

No incidents reported.

Mar 5, 2024

Intermittent Dashboard errors

Resolved - This incident has been resolved.
Mar 5, 10:50 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 5, 10:02 PST

Identified - The issue has been identified and a fix is being implemented.
Mar 5, 09:13 PST

Investigating - Internal monitoring has detected multiple issues affecting the Dashboard, leading to performance and loading difficulties. We are actively investigating this at the highest priority and will update as soon as we have more information.

For urgent issues please open a ticket or chat, or if you are unable to access the dashboard you may email [email protected]
Mar 5, 09:02 PST

Mar 4, 2024

No incidents reported.

Mar 3, 2024

Workflow maintenance

Completed - The scheduled maintenance has been completed.
Mar 3, 23:56 PST

Verifying - Verification is currently underway for the maintenance items.
Mar 3, 23:25 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 22:30 PST

Update - We will be undergoing scheduled maintenance during this time.
Mar 3, 22:27 PST

Scheduled - The upgrades to the workflow systems did not complete within the maintenance window. Our engineering team is continuing to deploy the upgrades, which is impacting all customer workflows. Site serving paths continue to operate.

We will provide updates as they are available.

If you encounter issues after the completion of the maintenance window, please contact Pantheon support.
Mar 3, 22:25 PST

Workflow maintenance

Completed - The scheduled maintenance has been completed.
Mar 3, 21:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Feb 29, 12:58 PST

Update - We will be undergoing scheduled maintenance during this time.
Feb 29, 12:57 PST

Scheduled - Pantheon will be conducting scheduled maintenance on our workflow systems beginning on Sunday, March 3, 2024, at 9 PM PT (12 AM ET / 5 AM UDT Monday, March 4, 2024). The maintenance is expected to last approximately 30 minutes. We want to assure you that this maintenance will not affect the availability of your websites.

During this 30 minute time period, scheduled or manual workflow tasks on Pantheon will not run from the Pantheon Dashboard and Terminus. These tasks include:
Deployment of code using Integrated Composer
Backups (manual or scheduled)
Creation of new MultiDev environments
Cloning from one environment to another
Setting of secrets via the Terminus command line (for EA Secrets Management feature only)

We recommend that you do not deploy code during this window, as those deployments will fail and will not be queued to rerun.

Workflows scheduled after the completion of the maintenance window will run normally, however if a backup is missed we recommend you perform a manual backup.

No other Pantheon services will be affected during this time.

If you encounter issues after the completion of the maintenance window, please contact Pantheon support.
Feb 29, 12:57 PST

Mar 2, 2024

No incidents reported.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

Support chat is currently unavailable

Resolved - Support chat is now operational.
Feb 28, 14:41 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 28, 14:32 PST

Update - We are continuing to investigate this issue. Chat response times may be delayed.

For urgent issues, please contact support via [email protected] or open a ticket through the dashboard.
Feb 28, 14:20 PST

Update - We are continuing to investigate this issue.
Feb 28, 14:18 PST

Investigating - We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via [email protected] or open a ticket through the dashboard.
Feb 28, 14:16 PST

Feb 27, 2024

Failing Composer-related workflows

Resolved - This incident has been resolved.
Feb 27, 10:16 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 27, 09:56 PST

Identified - The issue has been identified and a fix is being implemented.
Feb 27, 09:41 PST

Investigating - Internal monitoring detected failing Drupal 10 site creation workflows. Other workflows may be impacted. We are actively investigating this at the highest priority and will update as soon as we have more information.
Feb 27, 09:24 PST

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

Infrastructure Issue Affecting Platform Domain

Resolved - The issue has been successfully resolved, and there should be no further disruptions. If you encounter any unexpected issues, please don't hesitate to contact our support team for immediate assistance. We greatly appreciate your patience and support throughout this incident.
Feb 22, 18:14 PST

Monitoring - A fix has been implemented, and we are currently monitoring the results.
Feb 22, 16:24 PST

Identified - The issue has been identified and a fix is being implemented.
Feb 22, 15:53 PST

Investigating - We are investigating an infrastructure failure that is affecting customer sites using platform domains (pantheonsite.io). The current symptoms identified are 404 errors leading to site unavailability for these sites.
Feb 22, 15:43 PST

Support chat is currently unavailable

Resolved - Support chat is now operational.
Feb 22, 05:50 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 03:17 PST

Update - We are continuing to investigate this issue. Chat response times may be delayed.

For urgent issues, please contact support via [email protected] or open a ticket through the dashboard.
Feb 22, 02:03 PST

Investigating - We are experiencing an outage with our support chat system and we are currently investigating the issue.

For urgent issues, please contact support via [email protected] or open a ticket through the dashboard.
Feb 22, 01:03 PST