My experience was a hot mess from the beginning. Personally, I would have liked earlier childcare hours/activities. I joined with the intent of working out with a trainer {they practically expect you to}, but the first trainer I met with gave me a 50 minute sales pitch and 5 minute workout - it was a complete waste of time and negated why I joined LifeTime to begin with {convenience/efficient}. The second trainer made excuses for the first and sold me on their services. I was told my LT Bucks that I PURCHASED would be applied but when I received my credit card statement I realized they were not and had to fight to have it adjusted, talking with a few different people including management. He put me with a new trainer {who was extremely sweet}, but it wasn't my style and I GAINED a size. You cannot cancel over the phone or online, so be prepared to spend a half hour waiting for someone to become available to cancel your membership, going back to their office and doing the whole song and dance. Honestly, I'm much happier and have lost weight working out on my own at home and at our club and I'm not surrounded with the negativity and lack of management that is LifeTime.