How can we help?
Our expert Adjudication Panel will consider the facts. They will evaluate the operator’s compliance with the Gambling Commission’s rules and our IBAS registration terms and conditions. Our rulings are legally binding on registered operators. This applies to amounts up to £10,000. To learn more, visit here.
Do I have a claim?
Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.
For Consumers
Before submitting a complaint form, find helpful tips in our General Consumer Advice section, especially if it’s your first time disputing a gambling transaction.
For Operators
Our dispute avoidance advice can help you prevent customer complaints. Take a look to avoid potential issues.
Latest News
Catch up with the latest News, Features and Press Releases from IBAS
Chairman’s Blog: the Growing Role of FOS in Redress Policy for Gambling Consumers
IBAS Chairman Andrew Fraser observes that the lack of a gambling ombudsman forces the Financial Ombudsman Service and banks to develop policy on responding to claims for redress.
Safer Gambling Week: Panel Perspective
IBAS adjudicator John Cobb reflects on themes emerging from the GB gambling industry’s Safer Gambling Week 2024.
Transparency and Fairness in Safer Gambling Policies
Recent IBAS case study involving a safer gambling initiative, a technical error and a claim of unfair treatment.