LiveVox
Description de LiveVox
LiveVox est le principal fournisseur de solutions de centre d'appels dans le cloud. LiveVox offre un numéroteur prédictif intégré, la distribution automatique des appels, un serveur vocal interactif, Lire la suite l'enregistrement des appels et une suite d'analyse d'activité. La plateforme LiveVox brevetée, entièrement séparable, utilise les réseaux IP/MPLS des opérateurs et assure le déploiement, le routage et les contrôles sur plusieurs sites. LiveVox a son siège social à San Francisco. Afficher moinsQui utilise LiveVox?
LiveVox s'adresse aux entreprises du secteur du crédit et du recouvrement qui disposent d'un centre d'appels comptant au moins 10 utilisateurs.
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William
Putting your call center in your own hands
Commentaires : We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center.
Avantages :
Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.
Inconvénients :
Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products.
Jeff
LiveVox Feedback
Commentaires : LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.
Avantages :
LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution.
Inconvénients :
The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system.
Robin
Alternatives envisagées :
Livevox Review
Commentaires : We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well.
Avantages :
Multiple dialing options including Blaster, RPC, QC & HCI, Preview services.
Inconvénients :
Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, [SENSITIVE CONTENT HIDDEN]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say [SENSITIVE CONTENT HIDDEN] is an example of the opposite of that and is wonderful also to work with.
Brandon
Glad to Partner with LiveVox
Commentaires : We've been a partner with LiveVox for several years now. While issues are expected from time to time with any solution, LiveVox is responsive and makes sure that our concerns are addressed. They listen to our suggestions to improve their product and work those suggestions into their product roadmap where it makes sense.
Avantages :
LiveVox's HCI cloud solution is indispensable for organizations concerned with TCPA Compliance. The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit. LiveVox is always looking to add features based on the recommendations of their clients and looking to create value with their software.
Inconvénients :
Organizations with advanced users will enjoy the flexibility of LiveVox's call flow design tools. However, some organizations will prefer the plug-and-play nature of some of their competitors' products.
chris
Reliable & Compliant Dialing Service
Commentaires : Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the #1 dialing solution for the collection industry.
Avantages :
Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have.
Inconvénients :
Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason.
