Request a Speaking Engagement with TSIA Thought Leaders
TSIA executives are available to share their expertise with you and your company. Request a workshop or speaking engagement to gain outside perspective and thought leadership on current trends affecting the technology services industry.
Available TSIA Speakers and Topics
JB Wood
President and CEO
- B4B: How Technology and Big Data Are Transforming the Customer-Supplier Relationship
- Consumption Economics: How XaaS Business Models Are Re-Shaping the Way Tech Companies Operate to Succeed
- Services, Software and Business Outcomes: Why They Are Now Leading the Tech Value Proposition
- LAER: Land > Adopt > Expand > Renew - Rethinking Sales and Service Models
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Thomas Lah
Executive Director
- Customer Success at Scale
- Driving Customer Adoption
- XaaS Financial Models
- The Blurring of Sales and Services
- XaaS Pricing Models
- The Next Generation Technology Services Portfolio
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René Grossrieder
Senior Vice President, Global Membership and Partner Development
- LAER Model (Land, Adopt, Expand, Renew) execution, tactics and strategy
- Leveraging services to drive effective sales motions
- Global Channel Development
- XaaS impact on sales structure, compensation and revenue generation
- Data analytic frameworks for effective sales execution and hygiene
- Sales operations and go to market models
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Phil Nanus
VP Research, Customer Success
Customer Success Topics
- Establishing Customer Success Teams
- Scaling & Optimizing Customer Success Teams
- Monetizing Customer Success
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Maria Manning-Chapman
VP Research, Education Services
Education Services Topics
- The 2015 Education Services Strategy Block
- Essential Capabilities for the ES Organization of the Future
- Impact of the Subscription Economy on Education Services
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Mark Middlekamp
VP Research, Expand Selling
Expand Selling Topics
- Key Criteria for Successful Expand Selling Lead Generation
- Modeling for Optimal Expansion Revenue Growth and Cost of Sales
- Building an Expand Selling Framework – How to get Started
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Vele Galovski
VP Research, Field Services
Field Services Topics
- Creating Differentiated Field Service Offers
- The What, Who, How, and Why of Field Service Adoption
- Spare Parts Logistics: From the Pony Express to Same-Day Delivery
- How to Achieve your Strategic Plan
- How the Internet of Things Affects Industrial Equipment: Smart Products Need Smart Services
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George Humphrey
VP Research, Managed Services
Managed Services Topics
- Scaling A Managed Services Delivery Organization
- Managed Services Client Governance
- Managed Services and "The Cloud"
- Effective Managed Services Sales Models
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Bo Di Muccio
VP Research, Professional Services
Professional Services Topics
- Key Technology Professional Services Market Trends
- Extreme Project Performance: What Best in Class Professional Services Looks Like
- Moving Out! How to Get PS on the Adoption Train
- How Cloud, XaaS and Big Data Are Impacting Technology Professional Services (And What You Need to Do to Thrive)
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Julia Stegman
VP Research, Service Revenue Generation
Service Revenue Generation Topics
- Outcome-based Service Offer Development
- Applying Renewal Pacesetter Practices
- Utilizing Pricing as a Growth Lever
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Judith Platz
VP Research, Customer Success & Support Services
Support Services Topics
- Customer Support Best Practices
- Motivating Support Teams
- Building Best-in-Class Support Organizations
- Transforming Support Organizations
- Establishing Customer Success Teams
- Proactive Engagement Models
- Implementing a Customer Success Model
- Support Channel Delivery Best Practices
- Implementing Best-in-Class Voice of the Customer Programs
- Effective Adoption/Retention Activities
- Developing Customer Support & Success Staff Skills
- Tiered vs. Collaborative Support Organizational Structure
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John Ragsdale
VP Research, Technology and Social
Technology and Social Topics
- Optimizing Knowledge Management
- Social Support: Online Communities and Social Media Channels
- Customer Engagement Strategies: Multichannel and Self-Service Support
- The Mobile Enterprise
- Automating Professional Services
- Service Technology Adoption and Spending Trends
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Jeremy DalleTezze
Senior Director Research, Data Analytics
Data Analytics Topics
- Consumption Analytics Framework: Strategy and Tactics
- Technology and Staffing
- Assessing Readiness and Planning Analytic Projects
- Scoping Data Challenge
- Analytics as a Service
- Success Plays and KPIs to Achieve Specific Outcomes
- Predictive and Prescriptive Analytics
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Harald Kopp
Director Research, Industrial Services
Industrial Services and IoT Topics
- Successful Business Models in the age of IoT/Industrial Internet/Industry 4.0
- From B2B to B4B – Consumption and Business Models of the future
- Smart Products Need Smart Services: How IoT/Industry 4.0 Affects Industrial Equipment
- Growing Service Revenues in Industrial Equipment Industries
- Adoption and Outcome offers in Industrial Equipment
- State of Services in Industrial Equipment Industries
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