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I need a SWIFT code
How do I transfer funds overseas?
What security devices are available in online banking?
How do I change my personal details online?
How do I activate my card?
How do I locate a branch?
I don't remember my customer ID, where can I find it?
What should I do if I have experienced fraud on my credit card?
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FAQ categories
Online Banking
Number of articles:
56
How can I change personal details eg phone number, email address?
I don't remember my Customer ID, where can I find it?
Can I view or change my Daily Payment Limit using Online Banking?
Make an international payment
Number of articles:
3
Where can I get the SWIFT codes from?
What is an IBAN number?
How do I transfer funds overseas?
General
Number of articles:
24
How do I locate a branch or an ATM?
How can I change personal details eg phone number, email address?
I don't remember my Customer ID, where can I find it?
Manage my credit cards
Number of articles:
14
How do I activate my card?
What should I do if I have experienced fraud on my credit card?
How do I close my credit card?
Make a transfer or payment
Number of articles:
15
How do I transfer between my accounts using Online Banking?
How do I transfer funds overseas?
How do I change my Westpac Online daily payment limit?
Travelling overseas
Number of articles:
6
How do I notify of overseas travel?
Can I access my account while overseas?
How do I get an emergency card replacement while I'm overseas?
Financial hardship
Number of articles:
8
How long am I able to receive assistance for?
What type of assistance is available?
What happens when I fill in the online form?
Online Banking security
Number of articles:
38
What security devices are available in Online Banking?
I don't remember my Customer ID, where can I find it?
Can I view or change my Daily Payment Limit using Online Banking?
Mobile Banking
Number of articles:
6
Which devices are supported by Westpac Mobile Banking?
Where can I get help with Mobile Banking?
How do I get the Westpac iPhone or Android app for Mobile Banking?
Migrant Banking
Number of articles:
6
Am I eligible for a bank account in Australia?
How do I set up a new bank account before I arrive in Australia?
How do I transfer my funds to Australia?
Fraud and scams
Number of articles:
10
I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. What should I do now?
How do I protect myself from Online Banking fraud?
How do I know I'm on the real Westpac website?
Tablet Banking
Number of articles:
36
Which operating systems are supported?
Is the Westpac Banking for iPad or Windows 8 secure?
Will I still have Westpac Protect™ SMS Code for Tablet Banking?