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How to

Use and care

Put on and remove hearing aid

Control your hearing aid

Get Started With IFTTT

Use the ConnectLine app

Wireless Listening

Watch TV

Listen to music

Use your tablet or computer

Use your mobile phone

Use your landline phone

Education in a classroom

Go to a restaurant

Go to the movies

Highlights

Tips for new users

Download Center

View all of our product literature and instructional videos.

Visit Download Center

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Take control of your hearing and your life

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Learn how to...

  • How to clean

    Clean your hearing aids


    The safe way to clean and dry them.

    Learn how
  • Replace the done

    Replace the dome (speaker covering tips)

    For Receiver-in-the-ear or BTE instruments with thin tube (Corda).

    Learn how
  • Control your hearing aids

    Control your hearing aids

    Turning them on and off, regulating the volume, and changing the program.

    Learn how

Experiencing problems?

Learn how to fix these common challenges

  • distorted-sound

    Distorted sound

    What could be the cause?

    1. Dirty or corroded battery contacts
    2. Dirty or corroded battery
    3. Hearing aid is switched to telecoil

    What’s the solution?

    1. Open and close the battery compartment several times
    2. Clean battery surfaces with a dry cloth or replace the battery
    3. Switch to an acoustic listening program, e.g., Program 1.
  • no-sound

    No sound

    What could be the cause?

    1. Dead battery
    2. Clogged sound outlet
    3. Clogged microphone opening

    What’s the solution?


    1. Replace the battery
    2. Clean the sound outlet or change the wax filter
    3. Clean microphone opening
  • whistling-or-howling-sound

    Whistling or howling sound

    What could be the cause?

    1. Ear wax
    2. The hearing aid is not inserted properly


    What’s the solution?

    1. Get your ear canal checked by a doctor
    2. Remove and insert your hearing aid again

If none of these suggested solutions solves your problem, please consult your hearing care professional.

Find a professional near you

Get the most out of your hearing aids in difficult listening situations

ConnectLine and the Streamer Pro work together as an integrated system that can transfer sound wirelessly to your hearing aids from your TV, phone, computer and many other devices. Learn how you can use the system in different situations.

Watch TV

Use a TV adapter to watch TV at an enjoyable sound level

Learn more

Listen to music

Connect your hearing aids to an MP3 player

Learn more

Use your computer or tablet 

Transmit the sound directly into your hearing aids

Learn more

Use your telephone 

Enjoy clear and hands-free calls on your landline home phone

Learn more

Use your mobile phone 

Enjoy clear and hands-free calls from you mobile phone

Learn more

Improve listening in a classroom or lecture hall

Catch more important details with an FM system

Learn more

Go to the movies, live performances, or religious service

Connect to teleloop systems using telecoil

Learn more

Dine at a restaurant or go to a party 

Converse in noisy environments with a tiny companion microphone

Learn more
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Visit our download center and find your instruction manual

Find it here

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Need more help?

Find your nearest hearing center

Get a hearing test, receive help and advice, and buy accessories, spare parts, and cleaning tools from authorized Oticon hearing care professionals.

Locate hearing center

  • Download Center

    Visit our Download Center to access your instruction manual and videos

    Downloads

  • Did you know?

    You can connect your hearing aids to your phone, TV, and other applications and be able to adjust their sound to your preferences.

    Use the connectline app

  • Taking care of your hearing aids

    Your hearing aids have to cope with everything from moisture to wax. Visit our support section for guidelines on the use and care of your new hearing aids.

    Use and Care

  • Find a hearing center

    Get a hearing test and receive help and advice from authorized Oticon hearing care professionals.

    Hearing center locator
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