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Mobile app
Yes, you can submit an issue or chat with an agent using the Northwell Health app on your mobile phone.
Yes, you need a Northwell account in order to use the app.
In the Northwell Health app, you can connect to FollowMyHealth via your profile.
The app can be downloaded to your phone from the App Store if you have an iPhone, or the Google Play Store if you have an Android.
To set up Face or Touch ID for your mobile device, log in to the Northwell Health app.
Turning on or off your location-based services in the Northwell Health app is easy.
You can update the Northwell Health app for an iPhone in the App Store, and for an Android phone in the Google Play Store.
The Face or Touch ID can be used on iPhone mobile phones.
The app can be used on Android and iPhone mobile phones.
Check your phone settings to see that Face or Touch ID is set up.
FollowMyHealth is a portable health record that gives you access to your medical information from Northwell as well as other participating providers.
A Face ID or Touch ID is a biometric level of security on your phone.
The Northwell Health app is a free mobile app that allows you to easily manage your care from your phone.
The Northwell Health app allows you to manage your care within our health system, while FollowMyHealth is a portable health record where you can access medical information from other participating providers—in addition to Northwell Health.
The Northwell Health app uses location based services to help you find the care you need, where you need.
Mobile appointments
You can book an appointment for someone else via the Northwell Health app once they have been added to your account.
You can book an appointment for someone else by logging in to your account on the Northwell Health app or Northwell.edu and choosing an online bookable provider.
There are a few ways to check if a doctor takes your insurance in the Northwell app.
You can make changes to your upcoming appointments in the Northwell Health app by clicking the ‘Appts’ icon on the bottom of your screen.
There are a few ways to book an appointment with a Northwell provider - directly within the Northwell Health app, by calling us or submitting an appointment request online.
We are unable to reschedule and cancel some appointments for some providers in the app.
Once you receive confirmation that an appointment is canceled, the time slot becomes available to all patients. You will need to schedule a new appointment, and can check to see if the appointment is still available.
You can only see all your appointments, including upcoming and past appointments, if you have a verified Northwell Health account. If your account is verified and you do not see your appointments, call (888) 321-3627, option 3 for assistance.
