Frequently Asked Questions

What is Jetsetter?

Think of Jetsetter as your well-traveled friend, the one you call when you need advice on where to go, where to stay, and what to do when you get there. We serve up stories and images to inspire your next adventure and then give you the tools you need to plan it. We also hook you up with some pretty sweet travel deals.

What is a Limited-Time Sale?

Each limited-time sale features one of our Jetsetter-verified properties or experiences and lasts 5–14 days or until sold out. You can select from a variety of room types at different price points, though these special rates are available only during the sale. Be sure to book before it's over.

What is the Jetsetter Verified Stamp?

Our Jetsetter Verified stamp means that a member of our team of editors and correspondents has visited the property, verified it, and written the review you're reading. When the event is Jetsetter Verified, we stand fully behind our representation of the property. We'll let you know what the experience is really like and why it's worthy of being visited by a Jetsetter.

What is Jetsetter Approved?

We’re a small team, so we can’t get to all of the hotels we want to introduce you to as quickly as we’d like. The Jetsetter Approved stamp means that although we haven’t yet stayed, a hotel still meets our criteria—it has a big personality, great style, and a sense of place.

What is a Collection?

How much does membership cost?

Becoming a Jetsetter is completely free. All it takes is a love of travel and a passion for adventure.

Why do I have to be a member to use Jetsetter?

By having members-only access, we are able to provide exclusive rates for each experience that can't be offered to the general public.

Can I become a member and book if I live outside the United States?

Absolutely. No matter where in the world you live, you can become a Jetsetter member. We happily accept international credit cards.

How do I update my account information?

Your account can be accessed by clicking on the My Account link at the top right corner of the Jetsetter site. You can manage all your current Standby and Hold orders, as well as redeem gift cards, view your account credits, and access your personal invitation link. Also, this page allows you to manage all the information regarding your email preferences, user name, and billing and credit card.

How do I unsubscribe from emails?

You can always change your email preferences. Just click here.

How do I end my membership with Jetsetter?

If you no longer want to be a member of Jetsetter, please email a request to cancel your membership to [email protected].

How do I invite a friend to become a member?

If you have friends and family you would like to invite, click here and enter their email addresses. You can personalize the message and let them know why it's great to be a Jetsetter member. You can also find your personal invite link on that page. Just copy the link and post it on your blog, Facebook, Twitter, or other social media accounts, and we’ll track all of the people that joined because of you.

How does the referral program work?

If you have friends or family that you would like to refer to Jetsetter, click here, share your personal referral link via email or social media and we’ll give them 5% off of their order. We’ll also give you 5% of all of the purchases made using that link in the form of Jetsetter credit.

Is there a limit to the amount of credit I can have?

Absolutely not. In fact, we suggest referring every person you know so you can get millions in credit. Well, you'd have to know millions of people first, but it's worth a try.

Do invitation credits expire?

Credits earned by inviting a friend will expire after one year.

Can I choose the amount of credit I want to use toward each purchase?

We try to make booking as easy as possible, so the system automatically puts the maximum amount of credit available in your account toward your purchase.

Are new dates ever added during a Limited-Time Sale?

Once a sale has gone live, all dates and rates are final unless otherwise noted in the sale.

How do I book multiple rooms?

If you would like to book multiple rooms of the same type, you can use our drop-down menu under the calendar when looking at dates. If you would like to book multiple rooms of different types, you must make a separate reservation for each room type.

If the hotel is no longer on your site, can I still book through Jetsetter?

Once a Limited-Time Sale is over, we immediately return all of the available rooms at those prices to the hotel. However, many hotels offer rooms on Jetsetter after their sale is over at competitive rates. Just search for the hotel on our site. And we tend to feature flash sales with many of our hotels more than once, so be sure to stay tuned to our emails.

Can I book the same rates directly with the hotel if I mention Jetsetter?

The only place you can get the Jetsetter rate is on Jetsetter. While mentioning our name may sound cool, it won't score you the deals you see here. Our partners offer these rates exclusively on Jetsetter, so be sure to book with us during our sales.

How does payment work?

All reservations are prepaid in full at the time of booking and are nonrefundable. Please be sure to review cancellation policies before booking. We accept most major credit cards, including many international cards. If you have any questions about payment, please email [email protected] or call us at 877-JSET-USA/877-573-8872.

What taxes and fees are included in each purchase?

We do our best to include all the mandatory taxes and fees charged by each property in the final price for each Jetsetter event. However, if there are any fees that are not included, we will be sure to note these in room offer details on the Details tab.

How can I make a special and/or bedding request?

Once you receive your confirmation email, you may contact the hotel directly to make a special request for your reservation. Please note that these requests cannot be guaranteed and are based upon availability at check-in.

When do I receive my confirmation for booking?

You will receive a confirmation email immediately after submitting your order that will include your Jetsetter Order and Reservation numbers. Within a week of your purchase, you will receive another confirmation email including your hotel confirmation number, should you need to contact the hotel directly.

If you’ve booked a reservation that’s powered by Secret Escapes, the second confirmation email that you receive will come from them, and will include information on how to contact their support team should you need assistance.

Can I cancel or modify a reservation after I book?

Cancellations or modifications will depend on the policies for the hotel you’ve booked. You are asked to confirm the policies before your purchase, and the policies can also be found your order confirmation email.

If the cancellation or modification policies are flexible, our Member Services representatives can assist you in making a change by calling 877-JSET-USA/877-573-8872 or emailing [email protected]. If your reservation was powered by Secret Escapes, please contact them directly at 1-866-891-6350 or [email protected]

In order for us to provide such exclusive rates, all Limited-Time Sales have a strict no-cancellation/modification policy. If you have any questions about the cancellation policy for your reservation, you can reach us at 877-JSET-USA/877-573-8872 or [email protected] or Secret Escapes at 1-866-891-6350 or [email protected]

Do I need to bring anything with me in order to check in?

We suggest bringing a copy of your hotel confirmation number, as this number links your Jetsetter reservation with the reservation the hotel has processed in its system. This will help eliminate any potential check-in issues.

Do I need to have the same credit card with me at check-in that I used to make my Jetsetter reservation?

No. The hotel will require a valid photo ID and any valid credit card in order to check in, not necessarily the one used for purchase on Jetsetter.

What should I do if the hotel has problems locating my reservation?

If the hotel is unable to locate your reservation and supplier confirmation number for any reason, please call support at 877-JSET-USA/877-573-8872, or if it’s a Secret Escapes booking, please contact them 1-866-891-6350 or [email protected]

Do you provide any sort of extra pre-arrival information for the tours and packages?

For most of our hotels, you will need only our supplier confirmation number to check in. However, we do feature some more complex packages and tours that may require more information before travel. In these cases, we will send you an email with all of the necessary pre-arrival information to make your travel as smooth as possible.