IT environments are becoming more complex and dispersed. When it comes to technology support, are you positioned to take the lead?
Your business can’t tolerate downtime — you need proactive service and support from the people who know your IBM hardware and software products best
Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.
Client story
VE Commercial Vehicles Ltd.
With robust infrastructure and digital workplace support services from IBM, VECV simplifies and streamlines coverage for its multi-vendor environment across locations, accelerating issue resolution, increasing productivity, boosting availability and enhancing business continuity for its IT operations.
Featured service
When your business depends on it, trust IBM Proactive Support
IBM Proactive Support can help streamline and strengthen your organization’s technical support strategy by providing high-quality remote support for your hardware and software from IBM and other key vendors.
Services offered
IBM Power Systems™ Hardware and Software Support
Tiered service options provide integrated 24x7 support for your Power Systems technology.
Software Support – Service Extension
Extend technical support for your end-of-service IBM software.
IBM System Storage® Hardware and Software Support
Maintain your powerful storage technology by relying on IBM's expertise, vast resources and analytics tools.
IBM Z® Hardware and Software Support
Our integrated hardware and software services are backed by our global support infrastructure, product expertise and proprietary analytics tools.
Support for IBM Systems i®, p, x and Blade technology
Keep your IBM systems running and proactively prevent downtime with our trusted, global support network.
Warranty and Renewals
Configure your warranty and maintenance plan to better match your IT needs and meet regulatory requirements.
Our technology services are powered by IBM Services Platform with Watson
Run your infrastructure with an IT platform that has the ability to make autonomous decisions and uses data to manage the operations that keep your environment healthy, always-on and continually optimized.
Talk to an IBM Hardware and Software Support Services expert
What makes a hardware and software support services expert? Proven experience solving client problems involving IBM Z, IBM Power Systems, IBM System Storage and other IBM software.
New Forrester study confirms clients can save as much as 25% with IBM Multi-Vendor Support Services
Learn how IBM is saving businesses time and money.
Client success story
See how VE Commercial Vehicles Ltd. drove peak performance with comprehensive support coverage from IBM
Run your IBM Z more efficiently with IBM Technology Support Services
Predictive analytics support continuity and availability across your system, while pervasive encryption safeguards your data.
Hardware Maintenance Services
Support your hardware investment with flexible, proactive support from IBM.
Reactive, proactive, preventative and cognitive support — what's the difference?
Related services
Price Actions and Service Withdrawals
See IBM Customer Notices related to price actions and service withdrawals, and declaration of plans to discontinue lease, rental and maintenance services for selected machines.
Maintenance Services Withdrawal History
See a repository of recent IBM maintenance withdrawal effective dates and links to letters.
IT Infrastructure Services
IBM offers a full range of services to help design, develop, integrate, optimize, validate and deploy comprehensive solutions that support your IT infrastructure.