We are pleased to announce that IBM is planning to acquire Waeg.

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Overview

Transform your customer and employee experiences using Salesforce

IBM combines the power of Salesforce with the right capabilities, methods and technology to seamlessly integrate data, unlock insights with AI, and co-create innovation at scale.

  • Reinvent industry experiences.
  • Design business operations at scale.
  • Make smarter decisions, faster.

Benefits

Improve operational efficiency

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Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business using Salesforce — one experience at a time.

Learn how to design for the future

Drive innovative, measurable outcomes

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With an assembly of world-class designers, technical architects and Salesforce consulting experts, our agile IBM Garage Methodology enables global collaboration that produces measurable business outcomes.

Read about IBM Garage Methodology

Understand customer needs with AI

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An integrated data and AI strategy provides a deeper understanding of customer and employee needs across your business. The combined power of IBM Watson® and Salesforce Einstein makes employee workflows more efficient and customer interactions smarter, easier and more human.

Explore Watson solutions for Salesforce

Salesforce is the single way we manage customers worldwide.

– Duncan Painter, CEO, Ascential

Services

Enable meaningful and continuous innovation with Salesforce

Our Salesforce expertise is unmatched for delivering innovations that matter to global businesses. From Salesforce strategy and design, to implementation, integration, data migration and development, we help clients unlock value from data and make their business smarter.

Explore Salesforce services

Salesforce industry expertise

Discover how IBM's industry approach aligns Salesforce to specific industry needs that produce results.

Take an industry-focused approach

Salesforce cloud implementation

Deliver a personalized experience for customers across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Commerce Cloud and more.

Build a smarter contact center

Salesforce innovation

Design Salesforce for speed and responsiveness utilizing agile innovation methods and Salesforce DevOps to scale functionality across your business.

Design for speed and innovation

Salesforce data and integration

Develop a unified customer record with MuleSoft integration capabilities that connects employees to customer data across front- and back-office processes and systems

Integrate applications to Salesforce

Transform workflows with Slack

Bring Slack and Salesforce together to create modern, intelligent workflows that deliver impact at scale.

See how IBM uses Slack

Data Visualization with Tableau

Transform critical data into valuable insights and accelerate your journey to becoming a virtual enterprise.

Explore data visualization services

The State of Salesforce Report

Learn how global leaders use Salesforce in Bluewolf and IBM’s 8th annual report comprised of insights from more than 2,000 global Salesforce users. Discover trends and strategies for Salesforce innovation across IT, sales, marketing, service, commerce and more.

Download the report

Salesforce case studies

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MOL Group fuels revenue growth with a digital marketing platform

European oil and gas company MOL Group is remaking the service station experience and driving growth with data-driven customer engagement.

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UKHSA drives fast-track response to the pandemic

The UK Health Security Agency (UKHSA) partners with IBM and Salesforce to help break chains of COVID-19 transmission.

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Camping World reimagines customer experience for the better

Camping World implements an IBM solution to reshape call centers, increasing customer engagement and improving efficiency.

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Pandora Jewellery delivers personalized customer experience

Pandora Jewellery optimizes e-commerce fulfillment with customer-centric order management and gains 100% increase in e-commerce volume.

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Resources

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Customer experience in the era of modern business

Companies are under increasing pressure to elevate customer and employee experiences to create competitive advantage. Learn how you can transform experiences with a design-led, data-driven approach.

Read the report

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Unleash your platform’s power

IBM identifies how piecemeal solutions undercut Digital Experience Platform (DXP) investments and highlights five actions to create next wave digital experiences that help organizations fully capture the value of digital transformation.

Read the report

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The State of Salesforce: Industry Perspectives

Uncover how Salesforce is helping five key industries navigate through the pandemic.

Explore the Industry Perspectives

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The Customer Experience Show

Tune in for weekly episodes and hear the vision and stories of leaders who have created innovative — and unexpected — ways to empower their employees and delight their customers.

Listen now

Co-create with IBM Garage

Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.

Learn more

Talk to an IBM Garage expert