To be a fan!
Questions and answers
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Questions related to FAN ID
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What is a FAN ID?
A FAN ID is a document that all the spectators of the 2018 FIFA World Cup™ matches must have to get the access to the stadiums. A FAN ID is a small laminated form containing the personal data of its holder.
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Is FAN ID a mandatory document for all the 2018 FIFA World Cup™ spectators?
Yes, a FAN ID is mandatory document for all the 2018 FIFA World Cup™ spectators.
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Can I buy a ticket using one identity document and apply for a FAN ID with another one?
Yes, you can. It is not important which document was used for ticket purchasing. However, in order to receive your FAN ID you need to provide the same identity document that was used to fill in the FAN ID application form.
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Can I get a FAN ID before buying a ticket?
No, you can’t. A FAN ID can be issued only to the ticket holders.
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Can I obtain my FAN ID after buying a ticket, but without having the ticket at hand?
A ticket is required only when you submit your application for a FAN ID. To get your FAN ID, you will not need the ticket at hand. However, your ticket/ticket request number may be required if an inaccuracy is found in your FAN ID application.
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What is the procedure FAN IDs issue: one FAN ID per spectator at the 2018 FIFA World Cup™ (for all or several matches) or is one FAN ID required for each ticket?
A FAN ID will be issued once for all the 2018 FIFA World Cup™ matches.
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What is the period of FAN ID validity?
A FAN ID is valid for the 2018 FIFA World Cup™ matches attending for the whole period of the 2018 FIFA World Cup™ holding.
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I received a FAN ID for attending the FIFA Confederations Cup 2017, do I need to get a new FAN ID?
Yes, a new FAN ID is required to attend the 2018 FIFA World CupTM.
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How can I receive my FAN ID if the application has already been approved?
If the application is approved, you may receive a FAN ID in any of the following ways convenient for you:
At the FAN ID Distribution Centers. The addresses and working hours of the FAN ID Distribution Centers are posted on the official website www.fan-id.ru in the "Where to get" section.
Citizens of the Russian Federation can receive a FAN ID at a post office or at MFC in Moscow.
Foreign citizens and stateless persons can have FAN IDs delivered by post for future crossings of the federal border of the Russian Federation. A foreign spectator can also select and arrange courier delivery to a VFS Global visa application center or a Rossotrudnichestvo representative office located abroad.
Information on FAN ID delivery and issuance is available in the "Questions and Answers" section – "Questions on FAN ID Delivery and Issuance". -
If a person who has submitted an application for FAN ID issue changes his or her family name after submitting the application, does such a person need to obtain a new FAN ID?
When submitting an application for FAN ID issue, it is necessary to provid the information from a valid identity document; therefore, such a person will need to apply for a new FAN ID.
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If I have lost/forgotten my FAN ID, can I obtain a duplicate on site?
To obtain a FAN ID duplicate, you will need to produce the same identity document that you used in your application for FAN ID issue. The lost/forgotten FAN ID will be blocked.
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If I cannot upload my photo, what should I do?
You can read the requirements for the photo when submitting your application for FAN ID issue. These requirements are available in the section "Questions and answers" – "Application questions".
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What is a FAN ID?
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Picking up the FAN ID in a FAN ID Distribution Center
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Are there plans to open FAN ID Distribution centers in other locations?
The addresses and opening hours of the FAN ID Distribution centers are available on the official website in the section "Where to get".
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Which documents must be presented by a spectator in order to receive a FAN ID at a FAN ID Distribution center?
You must present the original of an identity document (the original of a birth certificate for children under 14 years), a ticket for a match or the document which entitles you to get a match ticket.
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Which documents must be presented to receive a FAN ID at a FAN ID Distribution center if I have submitted my application previously on the official website?
You must present the original of an identity document (the original of a birth certificate for children under 14 years) the details of which were specified in the application for a FAN ID issue and (if possible) the application number.
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The Rules of Behaviour at FAN ID Distribution centers.
On the premises of FAN ID distribution centers, the following are prohibited:
- to be under the influence of alcohol or drugs;
- to perform actions which endanger one's own health and safety as well as the health and safety of others;
- to perform actions which are aimed to provoke hate and hostility or violate the dignity of a person or group of persons based on gender, race, nationality, language, origin or religion;
- to offend public morality;
- to enter the center with animals or birds except for service dogs with muzzles;
It is prohibited to carry or use in FAN ID distribution centers the following things:
- weapons of any kind including those for self-defence, ammunition, piercing and cutting objects, objects which may be used as weapons, explosives, poisonous and strong smelling substances, radioactive materials;
- flammable and pyrotechnical substances and products (except for matches and lighters), including distress flares, flares, firecrackers, gas cylinders and chemical materials which may be used for making pyrotechnical products;
- other substances, articles and products which may cause smoke or flame;
- devices and articles which are not pyrotechnical for scattering or dispersion of various materials and substances (confetti cannons);
- colouring substances;
- alcoholic beverages of any kind, narcotics or toxic substances or stimulants;
- propagandistic materials of extremist character or those containing Nazi signs or symbols or signs or symbols of extremist organisations;
- illicit trade or distribution by any means of political, religious and racist materials (including posters, leaflets, brochures). -
Can I get a FAN ID at a FAN ID Distribution center on behalf of a spouse, friend, or relative?
A FAN ID may be received by an authorized representative who can provide a copy of the principal’s identity document, a notarized authorization form and the representative's identity document.
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Are there plans to open FAN ID Distribution centers in other locations?
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The Visa-free Entry
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Purpose of a FAN ID.
A FAN ID is required for the 2018 FIFA World Cup™ spectators in order to access the stadium and ensure a comfortable stay at the match venue. A FAN ID entitles its holder to free travel in the host cities on match days.
In case a FAN ID is used as an entry/exit document for the 2018 FIFA World Cup™, the foreign citizen’s passport must be valid as of the moment of entry and for the duration of stay in the Russian Federation.
Foreign spectators can enter and leave the territory of the Russian Federation visa-free multiple times with a FAN ID either in the laminated form or in electronic format if they have valid documents of identification that are recognized as such by the Russian Federation (Рassport).
Multiple entry is possible from 00:00 June 4 to 23:59 July 15, 2018 (local time of arrival). Multiple exit is possible from 00:00 June 4 to 23:59 July 25, 2018 (local time of departure).
In case a FAN ID is used as an entry/exit document for the 2018 FIFA World Cup™, the foreign citizen’s passport must be valid as of the moment of entry and for the duration of stay in the Russian Federation.
When submitting a FAN ID application you must specify the data from the ID document (passport) that you will use for entering the territory of the Russian Federation.
If the FAN ID application was approved or the FAN ID was obtained but the spectator has been issued a new ID document (recognized as such by the Russian Federation) on the basis of which he or she is going to enter the territory of the Russian Federation, the data in the FAN ID must be changed.
You can find out how to change the data in the FAN ID in the section "Changing the data in the FAN ID application"
ID cards of foreign countries cannot be used for entering the Russian Federation. -
Foreign spectator’s guide.
What do you need to know about a fan id?1. You have decided to travel to Russia for 2018 FIFA World Cup™ matches.
2. Buy your match ticket athttp://tickets.fifa.com//.
3. The matches will take place in 11 of the best and most beautiful Russian cities: Moscow, Saint Petersburg, Kazan, Sochi, Samara, Nizhny Novgorod, Kaliningrad, Yekaterinburg, Saransk, Volgograd, and Rostov-on-Don.
4. Check to see if you need a Russian visa. If so, simplify matters by registering on the www.fan-id.ru website and get a free FAN ID by mail, by visiting a VFS Global visa center, or at a Rossotrudnichestvo representative office (addresses can be found on the www.fan-id.ru website). Travel to Russia using the FAN ID without applying for a Russian visa. If you will be arriving in Russia via another country, check whether you need a transit visa. If so, be sure to get it beforehand.
5. What is a FAN ID?
A FAN ID can be printed on paper (in laminated form), or it can be obtained in electronic form. We recommend you to get your FAN ID in laminated form right away.
To access a stadium, you will need a FAN ID in laminated form + a match ticket.
For visa-free multiple ENTRIES into Russia over the period from 00:00 4 June to 23:59 15 July 2018 (local time) you will need a FAN ID in laminated or electronic form + passport.
For visa-free multiple EXITS from Russia over the period from 00:00 4 June to 23:59 25 July 2018 (local time) you will need a FAN ID in laminated or electronic form + passport.
For free travel by public transport (except taxi) and on additional trains between host cities you will need a FAN ID in laminated form + a match ticket + passport.
6. Where to register: on the www.fan-id.ru website.
7. Carefully fill in all the fields, enter all your personal data (surname, name/names, date of birth, gender, nationality, series/number/date of issue/issuing authority of your passport) just as they appear in your passport (don’t shorten names; specify all the names if you have more than one), enter the number of the passport you are using to fly to Russia as well as your mobile phone number and email address. Choose the method you prefer for the delivery of your FAN ID and upload your photo. Keep in mind that the photo must have a light background. Learn more about the requirements on the www.fan-id.ru website. Follow them carefully!
8. Receive notification to your phone and email address that your FAN ID application has been approved and prepare to get your FAN ID in the way you specified during the registration.
9. Prepare for your trip, plan your itinerary, buy a ticket to Russia, and reserve a hotel room.
10. If you have tickets for matches in different cities, register athttps://tickets.transport2018.com/free-train/schedule for free train travel to the required city. Specify your ticket number, the number of your approved FAN ID application or the number of the FAN ID itself and your personal data; then choose a train and reserve your travel.
11. Hurray! You’ve got your FAN ID!
12. Your suitcase is packed, your passport and FAN ID are ready to go. You are all set to travel! You can fly, sail or travel to Russia by land!
13. If you are flying, present your passport and FAN ID during check-in for your flight to Russia.
14. Hurray! You are on the plane!
15. And now through the window you can see a city or a sea.
16. Welcome to Russia!
17. Present your passport and FAN ID at passport control at a border crossing point of the Russian Federation. You will be issued an immigration card. Keep it until you leave Russia.
18. You have arrived! Remember that you must register with the immigration authorities within one day of your arrival at your destination. If you are staying at a hotel, as a rule, the hotel will take care of this for you. If you plan to live in and travel around Russia entirely in buses, mobile homes, personal vehicles, small vessels, etc., you do not need to register with the immigration authorities.
19. Your FAN ID is your best friend in Russia. Don’t lose it!
20. Take your match ticket and FAN ID with you to the match – without them you will not be able to enter the stadium. Remember that for access to the stadium you need a FAN ID in laminated form. You will not be able to enter the stadium using a FAN ID in electronic form. Be sure to get a FAN ID in laminated form beforehand at one of the nearby FAN ID Distribution Centers. This will only take a few minutes since you have already registered and have a FAN ID in electronic form.
21. If you are traveling on a free train to another city for a match, take your passport, FAN ID in laminated form and match ticket with you – without them you will not be able to board the train.
22. Everything went well! You have seen the best places in Russia and have experienced some unforgettable moments at the most anticipated football event of the year in Russia. You have felt our hospitality and picked up some souvenirs. But now the matches are over and it is time to leave. It is sad. Remember that if you used a FAN ID to enter Russia, you must also use it to leave Russia before the end of the day on 25 July 2018.
23. We are looking forward to seeing you in Russia again! You are always welcome here!
24. What to do if:
1) You have lost your FAN ID in Russia:
Get a replacement at FAN ID Distribution Centers in host cities. The addresses are shown below.
2) You have not received your FAN ID by mail at the address you specified and it is time to leave for Russia:
Use a FAN ID in electronic form – you will receive it at the email address you specified during registration at the website www.fan-id.ru. Print it out and you will be able to use it to enter and exit Russia.
What is a FAN ID in electronic form? It is:
- Your visa-free multiple ENTRIES into Russia over the period from 00:00 4 June to 23:59 15 July 2018 (local time) with the FAN ID + passport.
- Your visa-free multiple EXITS from Russia over the period from 00:00 4 June to 23:59 25 July 2018 (local time) with the FAN ID + passport.
- BUT! Remember: to enter the stadium, you must get a FAN ID in laminated form from a FAN ID Distribution Center in the city you have traveled to for the match (this will only take a few minutes).
- You will not be able to travel by free train to a match in another city with a FAN ID in electronic form. For this, you must have a FAN ID in laminated form.
WHERE to get a FAN ID:
· Moscow: 34 Khamovnichesky Val;
· Saint Petersburg: “Preobrazhenskiy dvor” business center, 26 Liteyny Avenue;
· Sochi: “MoreMall” shopping center, 7 Novaya Zarya;
· Kazan: “Rodina” shopping center, 44/8 Baumana Street;
· Kaliningrad: “Morskoy” business center, 35 Teatralnaya Street;
· Nizhny Novgorod: 28 Sovnarkomovskaya Street;
· Samara: “Sila Sporta” shopping center, 17 Moskovskoye Shosse;
· Rostov-on-Don: “5 morey” business center, 6 Nizhnebulvarnaya Street;
· Volgograd: “Europa City Mall” shopping and entertainment center, 54Б Prospekt imeni V.I. Lenina;
· Yekaterinburg: “Passazh” central department store, 9 Vaynera Street;
· Saransk: “Admiral” business center, 30 Bolshevistskaya Street.
Information about the addresses of the FAN ID Distribution Centers as well as information about the opening hours of the FAN ID Distribution Centers is published on the www.fan-id.ru website.
Over the period from 4 June to 25 July 2018, FAN ID technical support points will be open at the host city airports and also at the land border checkpoints of the Russian Federation. If you make mistakes in your personal data during the registration, we will correct them for you so that you can go through passport control.
WHERE:
Sheremetyevo Airport (Moscow);
Domodedovo Airport (Moscow);
Vnukovo Airport (Moscow);
Pulkovo Airport (Saint Petersburg);
Kazan Airport (Kazan);
Sochi Airport (Sochi);
Khrabrovo Airport (Kaliningrad);
Koltsovo Airport (Yekaterinburg);
Saransk Airport (Saransk);
Strigino Airport (Nizhny Novgorod);
Kurumoch Airport (Samara);
Gumrak Airport (Volgograd);
Platov Airport (Rostov-on-Don);
Torfyanovka land border checkpoint (Leningrad Region);
Ivangorod land border checkpoint (Leningrad Region);
Mamonovo land border checkpoint (Kaliningrad Region);
Mamonovo II land border checkpoint (Kaliningrad Region);
Chernyshevskoye land border checkpoint (Kaliningrad Region);
Sovetsk land border checkpoint (Kaliningrad Region);
Bagrationovsk land border checkpoint (Kaliningrad Region);
The FAN ID technical support points at the airports and at the land border checkpoints do not provide services to the citizens of Russia and do not take applications for or issue FAN IDs. They are intended only to provide technical support to foreign spectators when they enter and exit Russia.
Contacts you may find useful:
FAN ID – www.fan-id.ru.
You can contact us at https://www.fan-id.ru/contacts.html.html.
Call 8 (800) 775-20-18 (24-hour free multi-channel phone line for calls from Russia), +7 (495) 741-18-18 (for calls from abroad).
Travel – free train tickets to the host cities:
http://transport2018.com//
8 (800) 775-20-18 (24-hour free multi-channel phone line for calls from Russia), +7 (495) 741-18-18 (for calls from abroad).
Useful phone numbers:
112, 101 – rescue service, phone numbers for all the emergency services
101 – fire department
102 – police
103 – ambulance and emergency medical services - Actions to be taken by a foreign spectator if an airline refuses to allow boarding when using FAN ID as the document providing the right to enter and exit the Russian Federation
- Instructions (recommendations) for foreign spectators on how to use FAN ID (including FAN ID in electronic form) for air travel
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Purpose of a FAN ID.
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Free travel with a FAN ID
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Will there be any free public transport service available during the 2018 FIFA World Cup™ events? Will there be any free transport service between different cities?
The for the issue and FAN ID obtaining lets you:
- benefit from free transport services in the additional trains following the sport events routs. The spectators at the sport events are allowed to travel in the additional trains upon presentation of the following documents: a match ticket, an identity document (the same one that was used to obtain the right to use free transport services and the FAN ID), and the FAN ID.
- benefit from the free transport services on the matches days in the host city in urban public transport (except taxi) on the routes of the sports events. Such routes shall be determined by the authorized executive authorities or by local authorities.
You can obtain more detailed information about free transport services during the 2018 FIFA World Cup™ events holding on the website of the 2018 FIFA World Cup Transport Directorate: tickets.transport2018.com. -
I can’t reserve a ticket on a free additional train along the routes of the sports events. There is an error “The passenger’s name is not associated with this FAN ID”?
When submitting an application for free travel on an additional train along the routes of the sports events, you must enter the information in the same fields “Surname”, “Name”, “Patronymic/Middle name” as in the FAN ID application.
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What FAN ID number do I enter when I register for free travel in additional trains along the routes of the sports events?
You may enter either the FAN ID application number in the format 123456 or the FAN ID number in the format EEE123456. The number in EEE123456 format must be entered in capital Latin letters.
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I can’t register for free travel in additional trains along the routes of the sports events even though I am entering all the information correctly.
Try to delete the cookie or register from another device or browser. You may also enter the FAN ID application number in the format 123456 or the FAN ID number in the format EEE123456 in capital Latin letters and enter your personal information in capital letters exactly as entered in your FAN ID application.
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If I reserved a ticket for free travel and subsequently changed my RF internal passport, do I have to resubmit the ticket for free travel?
You may obtain more detailed information about how to reserve tickets for free travel during the 2018 FIFA World Cup™ at the website of the Transport Directorate of the World Cup in the Russian Federation tickets.transport2018.com.
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I cannot select a seat on the train or there are no available seats on my selected additional train along the routes of the sports events.
You may obtain more detailed information about how to reserve tickets for free travel during the 2018 FIFA World Cup™ at the website of the Transport Directorate of the World Cup in the Russian Federation tickets.transport2018.com.
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What are the routes of the trains and between which cities do they run? Can I get from my city to a match in one of the host cities? There is no train on the date I have chosen between the host cities of the 2018 FIFA World Cup™.
You may obtain more detailed information about how to reserve tickets for free travel during the 2018 FIFA World Cup™ at the website of the Transport Directorate of the World Cup in the Russian Federation tickets.transport2018.com.
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Will there be any free public transport service available during the 2018 FIFA World Cup™ events? Will there be any free transport service between different cities?
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The FAN ID for children
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Do children have to obtain a FAN ID?
Yes, they do. Children must obtain their own FAN IDs.
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Who can submit an application and obtain a FAN ID for children under the age of 14 years?
A legal representative of a child (the father, the mother or a representative appointed by a child protection body) can submit an application for a child under the age of 14 years, sign his or her consent for the processing of the child’s personal data, and obtain a FAN ID.
This procedure will require the demonstration of the original of the child’s birth certificate, an identity document for the child’s legal representative, a ticket or a document granting the right to obtain a ticket, and a certificate of guardianship (if the child’s interests are represented by a guardian). (Art. 64, 123, 148.1 of the Code of Family of the Russian Federation, art. 26 part 1, art. 7 and 8 of the Federal Law dated April 24, 2008 No. 48-FZ "On Guardianship and Custody").
Please note that in order to submit an application for a child it is necessary to have his or her picture taken. -
What document should be used for submitting a FAN ID application for citizens under 14 years of age?
The information from the birth certificate/international passport is be used for submitting an application for a FAN ID for citizens of the Russian Federation under 14 years of age.
To submit a FAN ID application for foreign citizens under 14 years of age the information from an ID document recognized as such by the Russian Federation (passport) is used, unless otherwise provided by the effective legislation of the Russian Federation. -
Does a child need to be physically present when applying for a FAN ID at a FAN ID Distribution Center?
Yes, the child must be present for a photo.
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Do children have to obtain a FAN ID?
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Application questions
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The data list that are required to submit a FAN ID issue application.
To submit an application for a FAN ID issue, the following data are required:
- spectator’s family name, given name, patronymic (second name or names);
- date of birth;
- sex;
- details of the identity document (document’s type, series, number, issuing authority, issuance date);
- nationality;
- ticket request number or a 2018 FIFA World Cup™ match ticket number;
- a photograph;
- mobile phone number;
- e-mail address;
- mail address for FAN ID delivery. -
What are the statuses of a FAN ID application and what do they mean?
Applications for FAN ID issue can get the following statuses:
"Approved" – a positive decision was taken for your application and your FAN ID can be issued.
"Not found" – you need to make sure that you have entered the number of an application for a FAN ID, rather than a ticket request number or ticket number.
"Under consideration" – the decision on your application is pending.
"Rejected" – a negative decision was taken on your application.
"Cancelled" – the application was rejected because you have provided incorrect data. -
I have received sms confirmation of the application. What should I do next?
You have received confirmation (by sms and e-mail) that your application is under consideration. Please wait until you get another notification about your application status. The standard time for processing a FAN ID application is 72 hours.
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How do I change an incorrectly filled in form?
You must wait for a decision on the application and register again.
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How many applications can I file using the same ticket request number if it includes multiple tickets?
You may use a ticket request number several times (depending on the number of purchased tickets).
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What should I do if I have forgotten my application number?
If you have lost the application number, you may check the application status on the official website using the details of your identity document (in the section "Check Status" -> "Forgotten Application Number?")
Please note that the application number is not required to obtain a FAN ID. If your application has been approved, you can receive your FAN ID by presenting your identity document. -
When I enter the application number in the section "Check the status", the system displays the answer "Not found".
Please take note! Check that you have entered the number of a FAN ID application not a ticket request number/ticket number.
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The photo requirements for a FAN ID.
The photo must be clear and in color with an uncovered full-face image without hat or headgear. For uploading at the portal, the photo must be in the .jpg or .jpeg format with a maximum file size of one (1) megabyte with a minimum width of 420 pixels and a minimum height of 525 pixels.
The photo should have been taken no more than six months prior to the application date.
The positioning requirements for the photo are the following: the individual must be in focus and in a forward facing position with eyes open, mouth closed, with a neutral facial expression and there are no other objects can be included despite the face; the number of people in the picture should be no more than one, no chair backs or toys are allowed; the background must be plain white, the use of yellow, red, or other colour lighting is not permitted, the face should be evenly illuminated, the face and eyes must be clearly visible and free from shadows, there should not be any bright spots in the photo, "red eye" effect is not allowed.
The subject’s headgear must not conceal the face oval (e.g. for the persons whose religious beliefs do not allow them to be seen by strangers without a head covering or for whom the continuous wearing of a head covering is a mandatory attribute of their national or religious affiliation) provided that the citizen is shown wearing such headgear in his or her identity document; persons who always wear eyeglasses may provide/take their photo while wearing eyeglasses. The eyeglasses should have clean and transparent lenses (without tinting) so that the eyes are clearly visible. The rim of the eyeglasses should not hide the eyes. The eyeglasses should not show any glare; eye bandages are allowed only for medical reasons provided that the person is shown wearing such an eye bandage in the photo in the identity document; editing the colour image to improve the image is not allowed.
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The data list that are required to submit a FAN ID issue application.
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The changing of the FAN ID application data
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I made mistakes when entering my personal data in the application. I need to correct information regarding my full name or my date of birth.
You can submit a new application with the correct data.
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I have entered incorrect contact information or an erroneous address in my FAN ID application or uploaded the wrong photo. I need to correct my contact information, delivery type, address, photo or gender. What should I do?
You can perform the correction procedure in your FAN ID application by yourself. To make corrections, you need to wait for the results of your application.
After the decision on the application is generated you must fill in the FAN ID application once again specifying the same personal information that you specified in the previous application on the first page.
Then you must enter data that you can correct yourself: delivery type and address (if your FAN ID has not been sent to the previously specified address yet), photo, contact details and gender. To confirm the corrected data, you will receive a text message and an electronic notification to the email address you specified during your previous registration along with the control code. After entering the control code, your application will be corrected in accordance with the newly entered data. If the control code is not entered or entered incorrectly, the application will not be updated.
If you have no access to the Internet, please contact one of the FAN ID Distribution centers to correct your application. -
I have submitted incorrect information on my identity document / I have received a new identity document. I need to correct the type, series, number or nationality specified in my identity document. What should I do?
You need to wait for the results of your application. After the decision on your FAN ID application is taken, please contact the technical support by e-mail: [email protected].
In your request, you need to specify:
- the spectator’s full name;
- the application number for the correction;
- ticket request ID for a ticket to a 2018 FIFA World CupTM match, for which the FAN ID application was registered.
In order to validate the spectator’s data, you need to attach a scanned copy of your identity document with clearly visible passport details and the photo of the holder.
A technical support specialist will contact you by e-mail as specified in your application in order to validate your request.
After that, your FAN ID application will be registered again and you will be notified with the sms messages sent to your phone and e-mail notifications.
If you have no access to the Internet, please contact one of the FAN ID Distribution centers to correct your application. -
If a person who has submitted an application for FAN ID issue changes his or her family name after submitting the application, does such a person need to obtain a new FAN ID?
When submitting an application for FAN ID issue, it is necessary to provid the information from a valid identity document; therefore, such a person will need to apply for a new FAN ID.
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I made mistakes when entering my personal data in the application. I need to correct information regarding my full name or my date of birth.
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Issues Related to FAN ID Delivery and Issuance
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Postal delivery of FAN ID to foreign citizens and stateless persons.
The postal delivery is performed at the fan’s request. For this purpose, in the process of FAN ID applying a fan should choose "By mail" as the type of delivery and specify the mail address for FAN ID delivery.
The fan will receive e-mail and sms notifications on the FAN ID delivery status. Such messages will be sent to the e-mail address and the phone number specified during the fan’s registration.
The delivery of postal items with a FAN ID can be tracked at the official website of the Russian Post: www.pochta.ru/tracking. The tracking code will be provided in the SMS and e-mail notifications.
During the process of applying for FAN ID, you must specify the details from the same identity document that you will use for entry into the Russian Federation. -
Delivery of FAN ID to foreign citizens and stateless persons through the VFS Global Visa Application Centers.
The foreign spector can also choose and register for the courier delivery to one of the visa centers located abroad. For this purpose the foreign spectator should in the FAN ID applying process select the type of delivery "To the visa application centre of VFS", then select the country and specify the visa application center from the list available in the country.
The foreign spectator will receive notification of the FAN ID sending via e-mail and SMS notice to the phone number specified in the registration process.
The tracking of the FAN ID delivery is available at the visa application centre website: www.vfsglobal.com. A tracking code will be specified in the SMS and e-mail notification.
A notification on the delivery of the FAN ID to the Visa Application Center will also be sent.
In the process of applying for obtaining the identifier of the fan need to specify the details of the same document that will be used for entry to the Russian Federation.
During the process of applying for FAN ID, you must specify the details from the same identity document that you will use for entry into the Russian Federation.
You will have to present the ID document specified during registration when receiving the FAN ID.
In order for a person representing the interests of a spectator by power of attorney to receive a FAN ID it is necessary to present:
- the representative's ID document;
- a copy of the spectator's ID document with the information specified in the FAN ID application (containing an identifiable photo and readable information);
- a document confirming the representative's powers (a notarized power of attorney executed in accordance with the legislation of the country in which the FAN ID is issued). -
Delivery of FAN ID to foreign citizens and stateless persons through Rossotrudnichestvo offices.
A foreign spectator can choose theoption to have a FAN ID delivered to one of the Russian Centers of Science and Culture located abroad. In order to do this, a foreign spectator should select the option "to a Rossotrudnichestvo office", then choose the country and specify the office from the list of offices available in thatcountry.
The foreign spectator will receive a notification on the dispatch of a FAN ID at his or her email address and a text message at the telephone number specified by the foreign spectator at registration.
The approximate delivery time of a FAN ID is 45 calendar days from the moment of dispatch.
A fan can receive information on the availability for issuance of a FAN ID at a Rossotrudnichestvo representative office – Russian Center of Science and Culture –by contacting the respective office. The telephone number is provided in the list of the offices and will also be specified in the notification that the spectator will get by email or text message.
During the issuance of a FAN ID, the information specified must be from the same ID document that will be used for entering the territory of the Russian Federation.
You will have to present the ID document specified during registration when receiving the FAN ID.
It is possible to collect a FAN ID in a Rossotrudnichestvo representative office in person upon presentation of the ID document recognized by the Russian Federation as such (passport). A third party cannot collect a FAN ID by POA. -
Postal delivery of FAN ID to citizens of the Russian Federation.
Postal delivery is performed at the fan’s request. For this purpose, in the process of FAN ID application a fan should choose "In aoffice of the Russian Post" as the type of delivery and specify the post office for FAN ID delivery.
The fan will receive two notifications (via e-mail and sms) about FAN ID delivery status. These messages will be sent to the e-mail address and the phone number specified during the fan’s registration:
- the notice of the FAN ID dispatch to the fan at the address of the selected post office;
- the notice of the FAN ID delivery to the selected post office.
The delivery of the postal items with FAN ID can be tracked at the official website of the Russian Post: www.pochta.ru/tracking. The tracking code will be provided in the SMS and e-mail notifications.
The FAN ID will be delivered to the post office, marked as "On demand" and stored there for 30 days from the date of its receipt by the post office. The storage period starts to run from the day following the day of the parcel receipt in the post office.
It is necessary to use the same identification document both when you submit a FAN ID application and when you receive your FAN ID. List of identification documents for receiving a FAN ID in a post office:
- a passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation on the territory of the Russian Federation up to 14 years in age;
- a passport of a citizen of the Russian Federation certifying the identity of a citizen of the Russian Federation outside the Russian Federation (international passport)
- for citizens of the Russian Federation up to 14 years in age;
- a birth certificate or an international passport – for citizens of the Russian Federation of 6 to 14 years in age upon the presentation by a legal representative of a document certifying the identity as well as documents confirming their power to act as a legal representative.
A third party cannot collect a FAN ID by POA in a post office.
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FAN ID Delivery to a Post Office for Citizens of the Russian Federation under 14 Years in Age.
The delivery of a FAN ID to a post office to citizens of the Russian Federation under 14 years in age is performed at the request of a legal representative of the minor.
The issuance of a FAN ID to children under 6 years in age is performed without the child’s presence to his/her legal representative.
The issuance of a FAN ID to children of 6 to 14 years in age is performed in the child’s presence to his/her legal representative upon availability of the recipient’s ID documents.
The issuance can be performed to a parent, adoptive parent, or guardian on the basis of their ID documents and documents confirming their power to act as the recipient’s legal representative.
List of documents confirming the power to act as the recipient’s legal representative:
To confirm the parents’ power to act as the child’s legal representatives, the following documents must be presented:
- the child’s birth certificate containing information about the parent;
- the parent’s passport or another document certifying the parent’s identity containing information about the child (if the family name, first name or patronymic have been changed, the documents confirming the specified changes must also be presented).
To confirm the adoptive parents’ power to act as the child’s legal representatives, the following documents must be presented:
- a document certifying the adoptive parent’s identity;
- the child’s birth certificate specifying the adoptive parent as a parent (Provision 3, Article 44, Federal Law dated 15 November 1997 №143-FZ “On civil statuses”).
To confirm the guardians’ (including adoptive or foster parents) power to act as the child’s legal representatives, the following documents must be presented:
- a document certifying the guardian’s identity;
- the child's birth certificate;
- a certificate by a tutorship and guardianship authority on assigning a guardian (or a certificate on preliminary guardianship in accordance with Article 12 of the Federal Law dated 24 April 2008 №48-FZ “On guardianship and custody”). -
Getting a FAN ID by citizens of the Russian Federation at a multifunctional center for providing state and municipal services.
A FAN ID can be issued at a multifunctional center for providing state and municipal services (hereinafter referred to as the MFC) in Moscow at the spectator’s request. In order to do this, the spectator should select "Moscow MFC" as a delivery option while submitting a FAN ID application and select the MFC in Moscow at which the fan would like to get a FAN ID.
The spectator will receive a notification on the possibility of getting a FAN ID at the MFC at his or her email address and a text message at the telephone number specified by the spectator at registration.
To collect a FAN ID in an MFC you must present:
1. In person: the ID document (valid as of the date of receiving a FAN ID) whose details the spectator specified in the FAN ID application
2. If collected by the representative of a spectator younger than 14 years in age, including a legal representative:
- the representative's ID document;
- the spectator's ID document, whose information was specified by the spectator in the FAN ID application;
If collected by a legal representative the presence of the spectator younger than 14 years in age is not required.
3. If collected by a person acting on behalf of a spectator younger than 14 years in age:
- a document confirming the representative’s powers (a notarized power of attorney or a proxy of authority equal to a notarized power of attorney in accordance with the civil legislation of the Russian Federation);
- the representative's ID document;
- a copy of the spectator's ID document whose information was specified in the FAN ID application (containing an identifiable photo and readable information). -
My FAN ID was sent to a post office but I couldn’t get it because there is a mistake in the name or the date of birth.
You need to submit a new application for FAN ID issue and specify your correct personal data. After the new application is approved, you will be able to obtain your FAN ID with the correct personal data.
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My FAN ID was sent to a post office but I couldn’t get it because of a mistake in the passport details.
Please contact the technical supportservice by e-mail [email protected].
In your message, you must specify:
- fan’s full name;
- the application number;
- ticket request ID for a ticket to a 2018 FIFA World CupTM match, for which the FAN ID application was registered.
For the identification, you must attach a scanned copy of the identity document with clearly visible passport details and the holder’s photo.
Then the application will be adjusted (and if necessary re-registered, you will receive a notification to specified phone number and e-mail).
After data correction a FAN ID will be sent to you again.
If you do not have access to the Internet to adjust your application, please, contact one of the FAN ID Distribution centers. -
My FAN ID was sent to me by mail. There was a mistake in the address and my FAN ID was sent to the wrong place.
Please contact technical support by e-mail [email protected].
In your message, you must specify:
- the fan’s full name;
- the number of the application to correct;
- ticket request ID for a ticket to a 2018 FIFA World CupTM match, for which the FAN ID application was registered.
For the identification, you must attach a scanned copy of the identity document with clearly visible passport details and the holder’s photo.
Then the application will be adjusted (and if necessary re-registered, you will receive a notification to specified phone number and e-mail).
After data correction a FAN ID will be sent to you again. If you do not have access to the Internet to adjust your application, please, contact one of the FAN ID Distribution centers. -
What is the delivery time of my FAN ID to the post office?
The estimated delivery time of a FAN ID to the post office is approximately 6 to 9 calendar days.
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What is the time for a FAN ID delivery abroad?
The estimated delivery time for a FAN ID to a foreign country is 30 days. Delivery to the Russian border post office takes 7 to 11 days. After this period, please check the delivery time of the local postal operator.
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Where can I check FAN ID delivery status?
You can check the delivery status in the section "Check the status".
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What do delivery statuses mean?
The following FAN ID delivery statuses are provided:
"Not processed" – a FAN ID has not yet been processed.
"In print" – FAN ID issue is being processed.
"Issued" – a FAN ID has been issued.
"Sent" – a FAN ID has been sent.
"Delivered to the operator" – a FAN ID has been delivered to the postal operator.
"Delivered to the spectator" – a FAN ID has been delivered.
"Returned" – a FAN ID has been returned to the FAN ID Distribution center.
"Declined when checking the data" – you need to provide a new photo in order to obtain a FAN ID. -
List of post offices available for delivery of FAN ID.
610000, Kirovskaya Oblast, Kirov, ulitsa Spasskaya, 43
607220, Nizhegorodskaya Oblast, Arzamasskiy Rayon, Arzamas, Prospekt Lenina, 164
606000, Nizhegorodskaya Oblast, Dzerzhinsk, Prospekt Dzerzhinskogo, 4
614000, Permskiy Kray, Perm, ulitsa Lenina, 28
424000, Respublika Mariy El, Yoshkar-Ola, ulitsa Sovetskaya, 140
426000, Izhevsk, ulitsa Kirova, 116
429956, Respublika Chuvashiya, Novocheboksarsk, ulitsa Vinokurova, 111
428000, Respublika Chuvashiya, Cheboksary, Prospekt Lenina, 2
423455, Respublika Tatarstan, Almetyevsk, ulitsa Lenina, 195
423800, Respublika Tatarstan, Naberezhnye Chelny, ulitsa Gidrostroiteley, 1
423570, Respublika Tatarstan, Nizhnekamskiy Rayon, Nizhnekamsk, ulitsa Baki Urmanche, 6
460000, Orenburgskaya Oblast, Orenburg, ulitsa Kirova, 16
462419, Orenburgskaya Oblast, Orsk, Prospekt Lenina, 28
440000, Penzenskaya Oblast, Penza, ulitsa Kirova, 68/7
452680, Respublika Bashkortostan, Neftekamsk, ulitsa Lenina, 13
452616, Respublika Bashkortostan, Oktyabrskiy, ulitsa Korolyova, 13
453250, Respublika Bashkortostan, Salavat, Bulvar Yulayeva, 18А
453126, Respublika Bashkortostan, Sterlitamakskiy Rayon, Sterlitamak, ulitsa Khudayberdina, 60
450000, Respublika Bashkortostan, Ufa, ulitsa Lenina, 28
446200, Samarskaya Oblast, Novokuybyshevsk, ulitsa Mironova, 2
446001, Samarskaya Oblast, Syzran, ulitsa Sovetskaya, 26
445050, Samarskaya Oblast, Tolyatti, ulitsa Mira, 67
413841, Saratovskaya Oblast, Balakovskiy Rayon, Balakovo, ulitsa Minskaya, 29
410000, Saratovskaya Oblast, Saratov, ulitsa Moskovskaya, 109
432000, Ulyanovskaya Oblast, Ulyanovsk, ulitsa Goncharova, 9
675004, Amurskaya Oblast, Blagoveschensk, ulitsa Pionerskaya, 27
683024, Kamchatskiy Kray, Petropavlovsk-Kamchatskiy, Prospekt Rybakov, 2
692760, Primorskiy Kray, Artyom, ulitsa Internatsionalnaya, 45
690090, Primorskiy Kray, Vladivostok, ulitsa Verkhneportovaya, 2
692921, Primorskiy Kray, Nakhodka, Nakhodkinskiy Prospekt, 43
692519, Primorskiy Kray, Ussuriysk, ulitsa Sovetskaya, 56
677000, Respublika Sakha (Yakutiya), Yakutsk, ulitsa Dzerzhinskogo, 4
693020, Sakhalinskaya Oblast, Yuzhno-Sakhalinsk, ulitsa Lenina, 220
681000, Khabarovskiy Kray, Komsomolsk-on-Amur, Prospekt Mira, 27
680020, Khabarovskiy Kray, Khabarovsk, ulitsa Sheronova, 7
142400, Moskovskaya Oblast, Noginskiy Rayon, Noginsk, ulitsa Tretyego Internatsionala, 74
142100, Moskovskaya Oblast, Podolsk, Prospekt Lenina, 109/61
140100, Moskovskaya Oblast, Ramenskiy Rayon, Ramenskoye, ulitsa Karla Marksa, 2
141100, Moskovskaya Oblast, Schyolkovskiy Rayon, Schyolkovo, ulitsa Talsinskaya, 3
360051, Kabardino-Balkarskaya Respublika, Nalchik, Prospekt Shogentsukova, 14
367000, Respublika Dagestan, Makhachkala, ulitsa Abubakarova, 18
386102, Respublika Ingushetiya, Nazranovskiy Rayon, Nazran, ulitsa Moskovskaya, 21
362003, Respublika Severnaya Osetiya-Alaniya, Vladikavkaz, Prospekt Kosta, 134
355035, Stavropolskiy Kray, Stavropol, Prospekt Oktyabrskoy Revolutsii, 10/12
364024, Chechenskaya Respublika, Grozny, ulitsa Griboyedova, 110
163000, Arkhangelskaya Oblast, Arkhangelsk, ulitsa Voskresenskaya, 5
164500, Arkhangelskaya Oblast, Severodvinsk, Prospekt Truda, 18
160000, Vologodskaya Oblast, Vologda, Sovetskiy Prospekt, 4
162608, Vologodskaya Oblast, Cherepovets, ulitsa Komsomolskaya, 12
196657, Sankt-Peterburg (Saint Petersburg), Kolpino, ulitsa Proletarskaya, 60А
196607, Sankt-Peterburg (Saint Petersburg), Pushkin, ulitsa Leningradskaya, 38
183038, Murmanskaya Oblast, Murmansk, Prospekt Lenina, 82А
173025, Novgorodskaya Oblast, Velikiy Novgorod, Prospekt Mira, 13 korpus 1
180000, Pskovskaya Oblast, Pskov, ulitsa Sovetksaya, 20
185035, Respublika Kareliya, Petrozavodsk, ulitsa Dzerzhinskogo, 5
167000, Respublika Komi, Syktyvkar, ulitsa Lenina, 60
656000, Altayskiy Kray, Barnaul, Prospekt Lenina, 54
659300, Altayskiy Kray, Biysk, ulitsa Sovetskaya, 34
658200, Altayskiy Kray, Rubtsovsk, ulitsa Karla Marksa, 139
672000, Zabaykalskiy Kray, Chita, ulitsa Butina, 37
665835, Irkutskaya Oblast, Angarskiy Rayon, Angarsk, kvartal 85А, 7
665708, Irkutskaya Oblast, Bratskiy Rayon, Bratsk, ulitsa Kirova, 30
650000, Kemerovskaya Oblast, Kemerovo, Sovetskiy Prospekt, 61
654000, Kemerovskaya Oblast, Novokuznetsk, Prospekt Metallurgov, 21
662150, Krasnoyarskiy Kray, Achinskiy Rayon, Achinsk, Pervyy Mikrorayon, 43
660000, Krasnoyarskiy Kray, Krasnoyarsk, ulitsa Lenina, 49
663302, Krasnoyarskiy Kray, Norilsk, ulitsa Komsomolskaya, 33
630099, Novosibirskaya Oblast, Novosibirsk, ulitsa Sovetskaya, 33
644099, Omskaya Oblast, Omsk, ulitsa Gertsena, 1
670000, Respublika Buryatiya, Ulan-Ude, ulitsa Lenina, 61
667000, Respublika Tyva, Kyzyl, ulitsa Kochetova, 53
655017, Respublika Khakasiya, Abakan, Prospekt Lenina, 86А
636019, Tomskaya Oblast, Seversk, Kommunisticheskiy Prospekt, 116
634050, Tomskaya Oblast, Tomsk, Prospekt Lenina, 93
640002, Kurganskaya Oblast, Kurgan, ulitsa Gogolya, 44
623400, Sverdlovskaya Oblast, Kamensk-Uralskiy, Prospekt Pobedy, 5
622000, Sverdlovskaya Oblast, Nizhniy Tagil, ulitsa Pervomayskaya, 52
623100, Sverdlovskaya Oblast, Pervouralsk, ulitsa Trubnikov, 52
625000, Tyumenskaya Oblast, Tyumen, ulitsa Respubliki, 56
628309, Tyumenskaya Oblast, Khanty-Mansiyskiy Avtonomny Okrug-Yugra, Nefteyugansk, Vtoroy Mikrorayon, 27
628609, Tyumenskaya Oblast, Khanty-Mansiyskiy Avtonomny Okrug-Yugra, Nizhnevartovsk, ulitsa Lenina, 16
628406, Tyumenskaya Oblast, Khanty-Mansiyskiy Avtonomny Okrug-Yugra, Surgut, ulitsa 30 Let Pobedy, 54А
456200, Chelyabinskaya Oblast, Zlatoust, ulitsa Lenina, 5
455000, Chelyabinskaya Oblast, Magnitogorsk, Prospekt Lenina, 32
456300, Chelyabinskaya Oblast, Miass, ulitsa Romanenko, 44
454000, Chelyabinskaya Oblast, Chelyabinsk, ulitsa Kirova, 161
629300, Tyumenskaya Oblast, Yamalo-Nenetskiy Avtonomny Okrug, Novyy Urengoy, ulitsa Internatsionalnaya, 6
629802, Tyumenskaya Oblast, Yamalo-Nenetskiy Avtonomny Okrug, Noyabrsk, Prospekt Mira, 73А
295000, Respublika Krym, Simferopol, ulitsa Aleksandra Nevskogo, 1
299011, Sevastopol, ulitsa Bolshaya Morskaya, 21
298300, Respublika Krym, Kerch, ulitsa Kirova, 1
297406, Respublika Krym, Yevpatoriya (Eupatoria), ulitsa Krupskoy, 34/5
241050, Bryanskaya Oblast, Bryansk, Ploschad Karla Marksa, 9
600000, Vladimirskaya Oblast, Vladimir, ulitsa Podbelskogo, 2
153000, Ivanovskaya Oblast, Ivanovo, Prospekt Lenina, 17
248000, Kaluzhskaya Oblast, Kaluga, Ploschad Staryy Torg, 7
249035, Kaluzhskaya Oblast, Obninsk, Prospekt Lenina, 123
156000, Kostromskaya Oblast, Kostromskoy Rayon, Kostroma, ulitsa Sovetskaya, 6
302000, Orlovskaya Oblast, Oryol (Orel), ulitsa Lenina, 43
390000, Ryazanskaya Oblast, Ryazan, ulitsa Pochtovaya, 49
214000, Smolenskaya Oblast, Smolensk, ulitsa Oktyabrskoy Revolutsii, 6
170100, Tverskaya Oblast, Tver, ulitsa Sovetskaya, 31
300000, Tulskaya Oblast, Tula, Prospekt Lenina, 33
152900, Yaroslavskaya Oblast, Rybinskiy Rayon, Rybinsk, ulitsa Zakharova, 14
150014, Yaroslavskaya Oblast, Yaroslavl, ulitsa Svobody, 79
414000, Astrakhanskaya Oblast, Astrakhan, ulitsa Chernyshevskogo, 10
308000, Belgorodskaya Oblast, Belgorod, Sobornaya Ploschad, 3
309510, Staryy Oskol, Bulvar Druzhby, 2
404130, Volgogradskaya Oblast, Volzhskiy, Prospekt Lenina, 25
403874, Volgogradskaya Oblast, Kamyshinskiy Rayon, Kamyshin, ulitsa Lenina, 11
394006, Voronezh, ulitsa 20-Letiya Oktyabrya, 105/2
352900, Krasnodarskiy Kray, Armavir, ulitsa Mira, 24А
350000, Krasnodarskiy Kray, Krasnodar, ulitsa Rashpilevskaya, 60
353900, Krasnodarskiy Kray, Novorossiysk, ulitsa Sovetov, 36
307170, Zheleznogorsk, ulitsa Lenina, 23
305000, Kurskaya Oblast, Kursk, Krasnaya Ploschad, 8
398043, Lipetsk, ulitsa Kosmonavtov, 38
385000, Respublika Adygeya, Maykop, ulitsa Krasnooktyabrskaya, 20
358000, Respublika Kalmykiya, Elista, ulitsa Suseyeva, 31
346880, Rostovskaya Oblast, Bataysk, ulitsa Krupskoy, 3
347360, Rostovskaya Oblast, Volgodonsk, ulitsa Lenina, 60
346400, Rostovskaya Oblast, Novocherkassk, Platovskiy Prospekt, 102/18
346900, Novoshakhtinsk, ulitsa Kharkovskaya, 56
347900, Rostovskaya Oblast, Taganrog, ulitsa Frunze, 38
346500, Rostovskaya Oblast, Shakhty, ulitsa Shevchenko, 102
392000, Tambovskaya Oblast, Tambov, ulitsa Oktyabrskaya, 1
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List of VFS Global Visa Application Centers available for FAN ID delivery.
Algeria, Algiers, Cite Bouteldja Houidef, N° 01, Ben Aknoun
Angola, Luanda Vernon, 1st floor, Ruas Dr.Américo Boa Vida e Av. De Portugal, No 31-35
Armenia, Yerevan, Nalbandyan 48/1 str.
Australia, Sydney Suite 2B, Level 8, 189 Kent Street, 2000, NSW
Austria, Vienna Russia Visa Application Centre, 2nd entry, Neulinggasse 29, 1030
Austria, Salzburg, Russia Visa Application Centre, Eberhard Fuggerstraße 2a, Top W5, 3.OG, 5020
Azerbaijan, Baku, Joint Visa Application Centre, Demirci Towers 37 Khojali Avenue, Unit 606, 2305, Chino Roces Avenue. Ext., AZ1025
Bahrain, Manama, The Diplomat Commercial Officess Tower, 18th Floor, Diplomatic Area- Manama
Bangladesh, Dhaka, Delta Life Tower (4th Floor), Plot # 37, Road#90, Gulshan North Avenue, Gulshan-2, Dhaka-1212
Belarus, Baranovichi, Visa Application Centre, Kirova st. 101/1
Belarus, Brest, Visa Application Centre, Moskovskaya st. 208A-1
Belarus, Gomel, Visa Application Centre, Pushkina st. 2
Belarus, Grodno, Visa Application Centre, Gorkogo st. 89
Belarus, Lida, Visa Application Centre, Radiuka st. 2A
Belarus, Minsk, Poland Visa Application Centre, Bobruiskaya st. 6
Belarus, Mogilev, Visa Application Centre, Pushkinskiy av. 35B-1
Belarus Pinsk, Visa Application Centre, Pervomaiskaya st., 176A
Belgium, Antwerp, Russia Visa Centre, 3rd floor, Jan Van Rijswijcklaan 158
Belgium, Brussels, Russia Visa Centre, Avenue Emile De Mot, 5th floor, 19/21 1000
Bhutan, Thimphu, Thimphu Plaza,5th Floor, Chang Lam, Thimphu, Kingdom of Bhutan
Bolivia, La Paz, Schengen Visa Application Centre, Calle 10, Calacoto not. 7854, Floor 1 office 4 half block from the Av.Ballivian
Botswana, Gabarone, VFS Visa Application Centre, Plot 937/8/9 African Mall
Brazil, Sao Paulo, Sao Paulo Visa Application Centre, Av. Nacoes Unidas, 12.551 – 18º andar Salas 1809/1810, Brooklin Paulista CEP 04578-903
Bulgaria, Sofia, Elemag str., 22, 1113
Bulgaria, Ruse, Nish str., 48, 7020
Bulgaria, Varna, Bratya Georgievich str., 36, 9000
Cameroon, Yaounde, Behind Bastos factory, 300 meters from SNV Office, from New road Bastos
Canada, Ottawa, Russia Visa Application Centre: 294 Albert St #505, Ottawa, ON K1P 6E6, Canada
Canada, Toronto, Russia Visa Application Centre: Office 200, 60 St Clair Ave E, ON, M4T 1N5
Canada, Montreal, Russia Visa Application Centre: Office 718, 1010 Sherbrooke St. West, Montreal, Quebec, 3A2R7
Colombia, Bogota, Cra 13 # 97 – 76 Oficina 301
Czech Republic, Prague, Russia Visa Application Centre, Spalena 76/14, Prague 1
Czech Republic, Brno, Videnska 995/63, third floor, 639 00
Czech Republic, Karlovy Vary, T.G.Masaryka, první patro 859/18
DR Congo, Kinshasa, VFS South Africa Application centerImmueble Future Tower, Bluvd du 30 juin, No3642,C/Gombe
DR Congo, Lubambashi, VFS South Africa Application Center. N° 440, de l’ avenue Maman Yemo, RDC.
Ecuador, Guayaquil, Edificio Emporium by the point, piso 7 oficina 704.Ciudad del Rio, Calle 3er pasaje 5 NE y callejón 11 NE / Puerto Santana
Ecuador, Quito, Av. Republica E6-449 y Eloy Alfaro, planta baja, edificio Castillo Sanchez (alado Banco Pichincha)
Estonia, Tallinn, Estonia street, 9 (Solaris Centre), 5th floor. Entrance from the side of the concert hall Nordea (please use the elevator), 10143
Estonia, Tartu, Room # 218, 2nd floor, Ulikooli 2A 51003
Estonia, Narva, Kiriku 6, 20308
France, Paris, Russia Visa Centre, 17 avenue george V, 75008
Germany, Berlin, Friedrichstraße 176-179, 10117
Germany, Bonn, 1st floor, Burgstrasse 54, 53177
Germany, Frankfurt, Russia Visa Application Centre, Ground floor, Schumannstrasse 27, 60325
Germany, Munich Russia Visa Application Centre, Ground floor, Unsoldstrasse 2, 80538
Germany, Hambrug, Russia Visa Application Centre, Ground floor, Kanalstrasse 12, 22085
Germany, Leipzig, Russia Visa Application Centre, Lützow-Str. 11 (3. OG), 04155
Ghana, Accra, Joint Visa application center-VFS, No.9, Kakramadu Road, East cantonments
Greece, Thessaloniki, Russia Visa Application Centre, Tsimiski 44, Thessaloniki 546 23
Greece, Athens, Russia Visa Application Centre, 2nd floor, Ethnikis Antistaseos 42, Chalandri, 15232
India, Ahmedabad, VFS Global, 1st Floor, GCCI Building, Ashram Road, Ahmedabad – 380009
India, Bangalore, Global Tech Park No:11, 1st Floor, O Shaughnessy Rd Langford Town, Bengaluru, Karnataka 560025
India, Chandigarh, Elante Offices, Entry from Gate No. 3, Unit no. B 209, Second Floor, Office Block B, Plot no. 178- 178A, Industrial & Business Park, Phase - I, Chandigarh (U T) 160002
India, Chennai, VFS Global services pvt. ltd., No 5, 1st floor, Sun plaza, GN chetty road, T Nagar, 600006
India, Cochin, VFS Global services pvt. ltd., S & T Arcade, Ground Floor, Kurisupally Road, Ravipuram, 682015
India, Goa, VFS Global services pvt. ltd., Gera Imperium 1, 3rd Floor, Office No. 301, Patto Plaza, Panjim, 403001
India, Hyderabad, VFS Global services pvt. ltd., 203, Maheshwari Mayank Plaza, Greenlands, Ameerpet, 500016
India, Jalandhar, Aman Plaza, 3rd Floor, 310 Lajpat Nagar, Mahavir Marg, Jalandhar City - 144001
India, Kolkata 5th Floor, Rene Tower, Plot No. AA-I, 1842, Rajdanga Main Road, Kasba, 700107
India, Mumbai, VFS Global, Urmi Axis Building, Ground Floor, Behind Famous Studio, Opp. E. Moses Road, Mahalaxmi (West), 400011
India, New Delhi, VFS Global services pvt. ltd. Shivaji Stadium Metro Station, Mezzanine Level, Baba Kharak Singh Marg, Connaught Place, 110001
India, Pune, VFS Global Services, F Core, 4th Floor, Marvel Edge, Viman Nagar, 411014
Indonesia, Bali, 3rd Floor No. 14.3/A, Benoa Square, Jl. By pass I Gusti Ngurah Rai No. 21A, Kedonganan, Kuta, 80361
Indonesia, Jakarta Kuningan City, 1st floor No. L2-30/32 Jl. Prof. Dr. Satrio Kav. 18 Setiabudi, Kuningan, 12940
Indonesia, Surabaya, 15th Floor, R. 1506, Graha Pena, Jalan Ahmad Yani No. 88, 60234
Iran, Tehran Cyprus Visa Application Centre , Office No 1, 1st Floor,Building number 49,Orfi-Shirazi Street, North Sheykh-Bahaei Av,Molla- Sadra Av,Vanak Square
Ivory Coast, Abidjan, VFS Cote d’Ivoire, 3eme etage immeuble “Alliance A", Avenue Terrasson de Fougeres, Plateau Abidjan, Cote D’ivoire
Japan, Osaka, Repro Minami-senba Building, 10th floor,1-3-5, Minamisenba, Chuo-ku, Osaka-shi
Japan, Tokyo, Edificio Toko Building 4th Floor, 2-3-14 Higashi Shinbashi,Minato-ku
Kazakhstan, Almaty Czech Visa Application Centre, 28B, Timiryazev street, 5th floor, office 502, 050 000
Kazakhstan, Astana office 507, 5th floor, Building 8/1, Business Centre «Aruzhan» Zhansugurov street, 010000
Kenya, VFS Global - 5th Floor, Parkfield Building, Muthangari Drive, off Waiyaki Way, opp Safaricom House, Westlands, Nairobi
Kosovo, Prishtine, VFS GLOBAL KOSOVO - Pashko Vasa , No 17, 10000
Kuwait, Kuwait City, Arraya Center, Level 30, Alshuhada Street
Latvia, Riga, Skolas street 20-16, LV-1010
Latvia, Daugavpils, 61 Rigas Iela,LV-5401
Latvia, Liepaja 10, Kursu Iela,LV-3401
Lebanon, Beirut, Cyprus VAC: Verdun, Roma Street, Monte Marina Bldg, Bloc C, 3rd flr
Lithuania, Klaipeda, Taikos pr. 48B, 3th floor, 91213
Lithuania, Vilnius, Linkmenu g. 5/92, 09306
Mexico, Mexico City, Circuito Interior Melchor Ocampo #441 Oficina 203. Col. Anzures Distrito Federal C.P. 11590
Morocco, Rabat 47 avenue atlas agdal
Nepal, Kathmandu, Academy of Culinary Arts Building, Ground Floor, Mahalaxmisthan Marga, Lagankhel, Lalitpur
Nigeria, Abuja, No: 38, Lobito Crescent, Wuse-II
Oman, Muscat Joint Visa Application Centre, Level 1, Tilal Office, Muscat Grand Mall, Dohat Al Adab Street, Al Khuwair
P.R. China, Beijing , RUSSIA VISA APPLICATION CENTRE, Xiao Guan No.56, Dongzhimen Wai Xie Street, Dongcheng District, Beijing 100010
P.R. China, Guangzhou RUSSIA VISA APPLICATION CENTRE, E Floor 9, Goldsun Building, No. 109 Tiyuxi Road, Tianhe District, 510620
P.R. China, Hong Kong, RUSSIA VISA APPLICATION CENTRE, Room 2126, 21F Sun Hung Kai Center, 30 Harbor road, Wanchai
P.R. China, Shanghai RUSSIA VISA APPLICATION CENTRE, 4/F, Jiushi Commercial Building, No. 213, Middle Sichuan Road, Huangpu District, 200002
P.R. China, Shenyang RUSSIA VISA APPLICATION CENTRE, 2/F, Industrial Bank Building, No.77 Wenhua Road, Heping District, 110004
Philippines, Cebu, 5F Keppel Center Unit 503 Samar Loop cor Cardinal Rosales Ave, Cebu Business Park 6000
Philippines, Manila, Ground Floor, Ecoplaza Bldg., Don Chino Roces Ave., Makati City 1231
Poland, Warsaw, Russia Visa Application Centre, AL.Jana Pawla II 23, Atrium International Business Center, 5 floor, 00-854
Poland, Krakow Ul. Krolewska 57, (Klatka 1 / 1st floor), Post Code: 30-081
Poland, Gdansk 8 Partyzantow street, (premises 101) 80-254
Poland, Poznan 1A Libelta Street Office No # 5, Post Code : 61-706
Portugal, Lisbon, Russia Visa Application Centre, 6th floor – Unit D, Rua dos Defensores de Chaves no 15, 1000-109 Lisboa, Saldanha
Republic of Korea, Seoul, 5th Floor, Danam Building, Sowol Ro 10, Jung-Gu, 100-704
Romania, Bucharest, Russia Visa Application Centre, Calea Dorobantilor Street 56, 010555
Romania, Constanta, Capitan Romulus Petre 13
Saudi Arabia, Al Khobar, JVAC - Office 2nd Floor, Unified Visa Application Centre, Opposite SABB Bank, Al Rakka
Saudi Arabia, Jeddah Al Etimad, Visa Centre TasHeel Commercial Plaza , Ground Floor - Suwaid Bin Sakher Street, Off Jundub Bin Kaab Street (Off Prince Sultan Street), Al Mohammadiyah District 1, Jeddah, KSA
Saudi Arabia, Riyadh, Office 1st floor, Dove Plaza (Hyper Panda), Omm Al Hamam street, Omm Al Hamam
Senegal, Dakar, Immeuble Alyama Avenue Lamine Gueye,angle Rue Jules Ferry
Singapore, Singapore, 135 Cecil Street, #08-01 MYP Plaza, 069536
South Africa, Cape Town, VFS Schengen Visa Application Centre, Office 504, 5th Floor, 47 On Strand, Strand Street
South Africa, Johannesburg, VFS Schengen Visa Application Centre, 1st Floor Rivonia Village, Corner Rivonia Boulevard and Mutual Road, Sandton
South Africa, Durban VFS Schengen Visa Application Centre, Unit 101A 1st Floor, 91 -123 Cowey Road (Problem Mkhize Road), Essenwood Durban 4000
South Africa, Pretoria, VFS Schengen Visa Application Centre, 1st Floor, Cherry Lane Office Park, 114 Fehrsen Street, Nieuw Muckleneuk, Brooklyn, PretoriaGauteng
Sri Lanka, Colombo, VFS Global DVPC VAC No. 4, 1/1 Geethanjalee Place
Switzerland, Berne Russia Visa Centre, VFS Global, Bollingenstrasse 54, 3006
Switzerland, Geneva, Russia VAC, Charles-Giron 1, 1203
Thailand, Bangkok, 8th Floor, Sukhumvit Soi 13, Klongtoey-Nua, Wattana, 10110
The Netherlands, Amsterdam, 2nd Floor, Travelport Building, Radarweg 501-545 1043
The Netherlands, Rotterdam, Stationsplein 45,Unit A3.003,3013
The Netherlands, The Hague, Russia Visa Application Centre, Parkstraat 99, 2ND floor, The Hague, Netherlands, 2514 JH
Turkey, Ankara, Kavaklıdere Mah. Ataturk Boulevard No 154 Cankaya
Turkey, Antalya, Yesilbahce Mah. 1480 Sok. Ulker Apt. No 42/B Muratpasa
Turkey, Bodrum, Merkez Mah. Atatürk Bulvarı No:25 Bodrum Kat No:8 Avenue AVM Konacık
Turkey, Bursa, Kukurtlu Mah. Kukurtlu Cad. Sedef Apt. No:3 Osmangazi
Turkey, Edirne, 1 Murat Mah. Talatpaşa Cad. No 80 Kat 1 (Edirne Ticaret ve Sanayi Odası)
Turkey, Gaziantep, Incilipınar Mah. C Nolu sokak Kaplama Is Merkezi Altı Sehitkamil
Turkey, Istanbul, Cumhuriyet Caddesi 193 34380 Harbiye, Sisli
Turkey, Istanbul, Fahrettin Kerim Gokay Cad.No:31 B Blok Altunizade,Uskudar
Turkey, Izmir, Akdeniz Mah. Akdeniz Cad. No:1/C Reyent Is Hani Pasaport Konak
Turkey, Marmaris, Merkez Mahallesi 350. Sokak No:5 Armutalan, 48700, MUGLA
Turkey, Trabzon, Pazarkapı Mahallesi Sahil Caddesi ,No : 103, Sanayi ve Ticaret Odası Kat :6 Ortahisar
U.S, Washington, DC 1625 K Street, N.W., Suite 103, DC 20006
UAE, Dubai Russia, Visa Application Centre, Wafi Mall, Level 2, Falcon Phase 2, Umm Hurair 2
Uganda, Kampala, Wing "B", 1st Floor, Lugogo House, Lugogo bypass
UK, London, Russia Visa Application Centre, 15-27 Gee st, EC1V 3RD
UK, Birmingham, 5 -14 South Road, Smethwick, B67 7BN
UK, Edinburgh, Russia Visa Application Centre, 64 Albion Road, EH7 5QZ
UK, Manchester, Russia Visa Application Centre, Peter House, Oxford Street, M1 5AN
UK, Belfast Office 404, 4th Floor, Premier Business Centre, 20 Adelaide Street, BT2 8GD
UK, Bristol Suite 102A, QC30 Queen Charlotte Street, BS1 4HJ
UK, Bradford, Skipton Chamber 16-18 North Parade, BD13HT
UK, Newcastle, Gunner House, Neville Street, Upon Tyne NE1 5DF
UK, Liverpool, SUITE NO 207, Second Floor, GRAEME HOUSE, DERBY SQUARE, L2 7ZH
UK, Leicester, C/OPeepul's Centre, Leicester, Orchardson Avenue, L E4 6DP
UK, Glasgow, Central Chambers, 2nd floor, Suite 201-202, 93 Hope Street, G2 6LD
Ukraine, Chernivtsi, 31 Geroiv Maidany str., UA-58001
Ukraine, Dnipropetrovsk, 22 Dmytro Yavornytskyi str., 2nd floor, BC Atrium, UA-49000
Ukraine, Ivano-Frankivsk, 4 a Troleibusna str., UA-76008
Ukraine, Kharkiv, 7 Geroev Truda str., Shopping Center Karavan, UA-61000
Ukraine, Khmelnytskyi, 75/2 Vodoprovidna str, UA-29013
Ukraine, Kiev, 1a Sportyvny Square, Gulliver Centre, 8 floor, UA-01001
Ukraine, Lutsk, 31 Kryvyy Val str., UA-43000
Ukraine, Lviv, MFC Lviv Forum, 2nd floor, 7B Pid dubom Str., UA-79018
Ukraine, Odessa 22, Kanatnaya str., UA-65020
Ukraine, Rivne 22,Symona Petlyury Street, UA-33028
Ukraine, Ternopil, 14,Tantsorova Street, UA-46008
Ukraine, Uzgorod, 92,Kapushanska Street, UA-88018
Ukraine, Vinnytsia, 52a Pirogova, UA-21001
Ukraine, Zhytomyr, 2A Baseina Street, UA-10014
Uzbekistan, Tashkent, Amir Temur 95 A street, UzOman business centre, 503 b, 100084
Venezuela, Caracas Centro Comercial San Ignacio, Nivel Terraza, Local T-30, Urb. La Castellana
Vietnam, Hanoi Gelex Tower, 3rd Floor, 52 Le Dai Hanh Street, Le Dai Hanh Ward, Hai Ba Trung district
Vietnam, Ho Chi Minh City, Resco building 4th Floor 94-96, Nguyen Du Street Ben Nghe Ward, District 1, 70000
Zimbabwe, Harare South Africa Visa Application Centre, VFS Visa Processing Centre, Celestial Park, Block 6 Ground Floor
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List of multifunctional centers available for FAN ID issuance.
2 Presnenskaya Embankment, MFC Moskva, District MFC for the Central Administrative District of the City of Moscow
21 3rd Microdistrict, MFC Moskovskiy, Moskovskiy
33 Pravdy Street, MFC Begovoy, Moscow
13 Bakhrushina Street, MFC Zamoskvorechye, Moscow -
List of Rossotrudnichestvo offices available for FAN ID issuance.
Russian Center of Science and Culture in Berlin, 176-179 Friedrichstraße,10117 Berlin, +49 1777569084
Russian Center of Science and Culture in Madrid, 61Calle de Alcalá, 28014 Madrid, +34 913601772
Russian Center of Science and Culture in Rome, 6 Piazza Benedetto Cairoli, 00186 Rome, +39 3478899990
Russian Center of Science and Culture in Belgrade, 33 KraljiceNatalije, 11000 Belgrade, +381 694603445
Russian Center of Science and Culture in Helsinki, 1 Nordenskiöldinkatu, 00250 Helsinki, Suomi, +35 8465337147
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Postal delivery of FAN ID to foreign citizens and stateless persons.
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The questions related to the match tickets
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Where can I buy a ticket for 2018 FIFA World Cup™ matches? How does the courier service peform the tickets delivery? What is the contact number in case of the website error occur when I am purchasing tickets?
The information on the tickets purchasing and receiving procedures is available at the official ticketing website www.fifa.com/tickets.
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Can I order courier delivery and get a FAN ID with the match tickets?
No, the tickets delivery and FAN ID issue are not interrelated.
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I want to change the information that I specified in the ticket application.
Information about how to change information on tickets is located at the official ticket sales website: www.fifa.com/tickets.
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Where can I buy a ticket for 2018 FIFA World Cup™ matches? How does the courier service peform the tickets delivery? What is the contact number in case of the website error occur when I am purchasing tickets?
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Additional Information
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What events do you recommend to visit between the football matches attending?
The announcements of the events, news, and information on the tourist destinations are available on www.russia.travel website.
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What events do you recommend to visit between the football matches attending?