Item or Order Questions? Contact a Shop
Each seller on Etsy manages their own inventory and orders. If you have questions about an item you’re interested in or about a recent purchase, you’ll need to contact the seller directly for help.
Sellers can answer questions about:
- Item details
- Shipping information
- Return and exchange policies
- Order issues—if you have not received your order or if it's different than it was described on Etsy
In most cases, you'll contact the seller using Conversations. This Etsy's on-site messaging system.
Check out the table below for steps on how to contact a shop:
| Situation | Steps to contact seller |
|---|---|
| Haven't yet placed order | 1.) Sign in to your Etsy account. 2.) Select Ask a question on any listing page. If you're on the shop's homepage, click Contact at the top of the page. |
| Placed order with Etsy account | 1.) Go to You > Purchases and reviews. 2.) Click Contact The Shop to the right of the order. You can also email the shop by clicking View Receipt under the contact button. ● Scroll to the bottom of the receipt page to see the seller's address. |
| Placed an order as a guest | Reply directly to the order confirmation email in your inbox from [email protected]. |
Issues with an order
If you have trouble—your purchase wasn't received or isn’t as described—you might consider filing a case. Read about Etsy's case system.