ConsumerAffairs for Brands

Kayla

Have questions?
I'm Kayla
(918) 803-4921

The online consumer
landscape has changed.

ConsumerAffairs for Brands can help.

Schedule a Demo

We've created a powerful customer engagement platform and partnership
to help meet marketing and customer engagement needs quickly.

What is ConsumerAffairs for Brands?

Watch this short video to see how we can help your business.

Watch video

What our customers say

Listen to our customers and see why we have a 98% renewal rate.

Get the case study >
Test

Find out how reviews and a strong reputation
add up to increased revenue.

  • Your customers are here
  • The trust mark
  • Enhanced customer feedback
  • Free market research
  • Creating brand ambassadors
  • Search Engine Optimization
  • Revenue generation
Generate revenue

Generate new revenue

Create a new lead channel and increase sales.

•••
Test
Be more visible for brand queries with high commercial intent
•••
Test
Use your ConsumerAffairs profile page to generate new leads
•••
Test
Track the leads you've generated from each available lead path
Activate advocates

Activate and leverage brand advocates

Find brand ambassadors and showcase customer feedback.

•••
Test
Utilize our call center team to contact your customers directly and collect feedback
•••
Test
Use our Brands Application to identify your brand ambassadors
•••
Test
Display positive feedback on your website or Facebook page with our testimonials widget
Change perception

Shape perception in Google, Yahoo and Bing

Impact what your customers see in search results and protect marketing dollars.

•••
Test
Consumers will find your brand by adding “problems”, “complaints” or “scams” to their search
•••
Test
Influence your ConsumerAffairs profile by using our tools to collect reviews from multiple channels
•••
Test
Make a positive impression on consumers searching for reviews of your brand
Convert detractors

Convert detractors into promoters

Create positive outcomes from negative customer experiences.

•••
Test
Use our Brands Application to identify customers with negative experiences
Test
Work with customers to transform negative experiences into positive ones
Test
Increase your star-rating by converting detractors into brand promoters
Customer Experience

Have power over your customer experience

Guide customer sentiment and showcase positive experiences.

•••
Test
Use our Brands Application to privately respond to your customers
•••
Test
Respond publicly to show customers you care about their experience
•••
Test
Feature positive customer experiences on your profile page
Build trust

Build trust with potential customers

Boost consumer confidence in your brand and instill trust.

•••
Test
Build trust with potential customers with the ConsumerAffairs Accredited shield
•••
Test
Bolster consumer confidence by highlighting your partnership with ConsumerAffairs
•••
Test
Leverage your partnership with ConsumerAffairs and increase sales
Smarter decisions

Learn from customers to make smarter product decisions and ensure a 5-star experience

Analyze review data to fine-tune customer experience and product development.

•••
Test
Use your ConsumerAffairs profile page to identify common customer complaints
•••
Test
Use our Brands Application to help your team identify solutions
•••
Test
Identify regional problems by analyzing geographic data

Is a ConsumerAffairs for Brands partnership right for your business?