Outsourcing
Outsourcing news, analysis, research, how-to, opinion, and video.
What is an SLA? Definition, best practices and FAQs
A service-level agreement (SLA) is a document describing the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured and the remedies or penalties, if any, should the...
How to get the most from a managed IT services provider
As the managed services provider market matures, CIOs should resist the urge to go with the lowest-cost provider in favor of partners that understand your business and can help you achieve strategic goals.
Security Trends in High Tech
Are BOTs Good or Bad? Both is the answer. 63% of security respondents view BOTs as a tool as well as a security risk. All websites receive BOT traffic daily but not all BOTs are created equal.
In digital, what was context now becomes core
The quest for operational excellence through outsourcing IT over recent decades creates a dilemma for digital transformation.
Balancing the benefits of automation with third party risks
Current market pressures are demanding organizations to strike a balance between the value automation can bring and risks associated with it.
Has outsourcing lost its strategic relevance?
Global leader of ISG's Digital and Emerging Technology businesses, Steven Hall, explores the strategic positioning of outsourcing.
Hurting for IT help? Hire a trained GI vet
One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.
Why IT service providers are investing in North America
IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.
IT worker who trained H-1B-holding replacement aims for Congress
Craig Diangelo, a one-time IT worker at Northeast Utilities in Connecticut who had to train his H-1B-visa-holding replacement, is running for Congress.
Don't fear the robots, embrace the potential
Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.
H-1B giant Infosys gets carrot -- and stick -- to hire ‘Americans’
IT offshore outsourcing giant Infosys plans to hire 10,000 "American workers" over the next two years.
Infosys to hire 10,000 in the US as Trump focuses on local hires
Indian outsourcer Infosys is hiring 10,000 American workers over the next two years, in the wake of a review of U.S. visa rules and an emphasis on local hires by the administration of President Donald Trump.
IT leaders say current H-1B program works
Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.
Fired IT workers to file discrimination lawsuit
Only a few civil cases have alleged national origin discrimination in offshore outsourcing, but interest in raising this issue appears to be gaining ground.
9 things your service provider wants you to know
Enterprise IT can avoid some of the pitfalls in these tricky relationships by heeding advice from the providers themselves.
How design thinking can transform IT outsourcing
In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.
Trump’s H-1B reform resolves few questions
It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.
How Brexit will impact global CIOs and IT services
Global CIOs must begin planning now for the impact of Brexit on their IT services and outsourcing strategies.
Accenture’s eye-catching acquisition of Genfour
It’s a safe bet that most enterprises as well as service providers pay attention to Accenture’s market moves and investments. After all, Accenture is the world's largest independent consulting and IT outsourcing firm, so who wouldn’t...
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