The rising complexity of today’s cloud environments can catch your company off guard — at great cost. Here are five functional areas CIOs should focus on as you get your cloud strategy off the ground.
Enterprises must earn their customers' trust. Customers judge your reputation and ability to make their experience frictionless and secure. Just one security incident can cause damage. Secure your data. Secure your future. Check out
A business continuity plan outlines procedures and instructions an organization must follow in the face of disaster, whether fire, flood or cyberattack. Here's how to create one that gives your business the best chance of surviving...
When hiring a CIO, it's not clear whether he or she should be internal- or external-facing. In this post, the first of two parts, I make the case for an internal-facing CIO.
In today’s tech world, the developer is king — and we know it. But if you’re letting us reign over your app dev strategy, you might be in for some surprises, thanks to what we aren’t saying.
The small- and medium-sized business (SMB) communications market is growing at a steady pace as businesses increasingly migrate from legacy telephony platforms to next-generation communications solutions. SMBs are looking for
Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered
Rapid technological advances are a sign of our time. They have enthralled users and given us access to an expanding and exciting digital bounty, but they’ve also left many IT departments scrambling to deliver IT and business...
Non-IT line of business leaders are increasingly taking over the technology purchasing responsibility that has traditionally belonged to CIOs, but one industry expert argues this shift represents an opportunity for CIOs.
The time has come to begin the annual ritual: IT budgeting. Not only is this task difficult, it is made worse by the fact that most organizations do it in an overly simplistic way. This often results in up to 40% of the projects
Digitization is a global megatrend, causing shock waves across a myriad of industries. Around the globe, boards of every enterprise are concerned about the impact of digitization on their company’s market position and ability to...
Uber has vaulted to one of the most valuable companies in the world, but 2017 has been a historically bad year for the company, both internally and externally. How can other technology companies avoid the same fate?
The PMO is responsible for delivering projects and meeting deadlines. But communicating what is needed to make those deadlines is not always easy to do. Portfolio dashboards enable stakeholders to get insight into projects for better
Forrester recently gathered top Customer Experience (CX) professionals from around the world for the Forrester CX Forum in New York. Extensive data was presented to support the argument that delivering a seamless customer experience...