NICE CXone
NICE CXone Nedir?
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to Daha çok oku provide exceptional customer experiences. Daha az okuKimler NICE CXone Kullanıyor?
Contact centers in small, medium, enterprise and government organizations use NICE CXone to deliver exceptional customer experiences across all channels digital and voice.
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NICE CXone
NICE CXone İçin En İyi Alternatifler
NICE CXone için incelemeler
Ryan
Dikkate Alınan Alternatifler:
Excellent VOIP Service
Yorumlar: We've had a great experience with NICE inContact CXone so far, I'm very glad that we switched over from our previous VOIP provider.
Artılar:
I really appreciate the level of customization NICE inContact has, we have many different profiles for phone agents and the ability to tune everything in to exactly what each agent does has been really great.
Eksileri:
The biggest issue we've had was in setting up supervisor dashboards, anyone with privileges can set one up and the menus start to get cluttered after awhile. We're able to occasionally prune down the views and get things looking reasonable again though.
NICE inContact Yanıtı
3 yıl önce
We appreciate the feedback, Ryan! We'll share your feedback with the appropriate teams.
Emily
Dikkate Alınan Alternatifler:
InContact Review
Artılar:
Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent.
Eksileri:
Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them.
NICE inContact Yanıtı
3 yıl önce
Thanks for your detailed review, Emily!
Adolfo
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Yorumlar: This is an amazing arrangement and plugs in impeccably with other Decent items like IEX, QR WFM, and so on. It's so much simpler for the dev group to arrange, incorporate and alter the client experience. The screen is smooth and intuitive.
Artılar:
A great and powerful arrangement of telephony and organization when it's most needed in the work environment.
Eksileri:
It would be great to add SMS features or instant messaging in the future because it doesn't have that right now.
Dwana
NICE CXone to the rescue
Yorumlar: With Nice, we were able to get members to transfer over to the right department and quicker service time. NICE made it easier to hear members because they came through clearer.
Artılar:
The features that impacted my job daily were transferring callings, making outbound callings, and being able to reach out to a supervisor when needing help. Integration with the existing call group and being able to reach out to help members was done with ease with NICE.
Eksileri:
The system would freeze when we get a lot of calls and I can hear the member, but the member couldn't hear me on the call. I would have to sign out, and back into the system. Now, this was so unprofessional to have to do daily with this system.
Travis
Dikkate Alınan Alternatifler:
Swiss Army Knife
Yorumlar: They are a fair and firm company that says what they will do, and they do what they say.
Artılar:
There are a broad range of features that are combined to make a symbiotic platform with tons and tons of options.
Eksileri:
I wish that there were sentiment analysis for the SMS side of the omnichannel.
