VeryConnect

Amazing customizable membership management software, super attentive support!

Komentarze: VeryConnect has developed a custom solution for our industry association that completely covers our needs in the areas of membership management, member communications, and data management for our industry outreach. Organizing our data and increasing its quality first felt like an impossible task but the amazing support we’ve received from the VeryConnect’s team made it possible. The result is a highly versatile, user-friendly, comprehensive browser-based application that our members and our entire team are already benefitting from. In the beginning, we had very specific requirements (a 25-page concept note!) and a very complex data structure. The guys from VeryConnect not only managed to perceive all these requirements, they also delivered 100% on the promise to accommodate them. All in all, a big thanks to the VeryConnect’s team for all of their hard work and amazing support on our project. We are excited to see how the platform evolves in the coming years.

Zalety:

I am especially impressed with our search filter structure that constituted a huge bulk of work, conceptually and development-wise. We are now able to search our database with a highly versatile set of filters, which also (a huge benefit!) work for mailings. The email module and the comprehensive recipient insights and stats it provides is also one of the key features and my personal favourites. The user-to-user messenger, the private collaboration spaces for our working groups, the news and twitter feeds makes it an ideal communication solution and provides a real added value to our member community. Above all, our customer support manager is always there for us and never fails to impress us with her quick replies and her deep understanding of our data structure.

Wady:

Nothing particular comes to mind, to be frank. The software is in the constant development and even if something is missing at the moment, you can either order a bespoke feature development or wait a bit until the next release that always adds some new options.

How Very Connect has transformed our communication with members

Zalety:

The decision to implement Very Connect Software was originally taken to improve the back office systems for the alumni organisation. The software makes this really easy to manage, both by the members and the administrators. However, what we didn't appreciate was that we were gaining so much more. We have a social media and email platform that enables us to communicate with our members and for them to communicate with us. This is a private members platform, not available to the public, and we also like the ability that members can choose their own privacy settings. If they want to be contacted by other members, then they can make their details available, but they can also choose to hide their email and other details yet still remain paying members and receive Newsletters and other publications. The platform connects to our finance system and the time taken to manage subscription payments has been reduced considerably. We can generate a report and follow up any lapsed members really quickly and easily. The implementation was seamless. However, we did aim for very clean data import and spent months ensuring that each member had correct details and this work paid off. In the first six months since we went 'live', our membership numbers grew by 27%. The growth was mainly from young members, but we have two members aged 92 who were able to sign up to the new platform with ease. One member said by email "The website looks great! I love it."

Wady:

The only drawback so far is there isn't a phone App. However, our own web designer is in the process of designing a website app for us and we hope this will go 'live' in May 2022

A simple to use platform with fantastic customer support!

Zalety:

The platform is simple to use, and we appreciate the ever evolving updates of the software following feedback and suggestions. The ability to seamlessly integrate ISSUU has been fantastic, and our members really love the 'Address Book' feature as a means to network with other professionals within the industry. For me, the customer service offered by VeryConnect has been fantastic - especially [SENSITIVE CONTENT HIDDEN]! She has helped us work through changing platform requirements and has supported every step of the way to find resolutions to our requests.

Wady:

The only downside with this platform is the functionality of the email campaigns feature. It is quite basic when compared to other email CRM platform, with only standard formatting and content upload options. This has improved with recent software updates but there is more work to me done to make the feature fully functioning and more user friendly.

Outstanding customer support

Komentarze: Further to the comments made in the software Pros, our overall experience with VC has been very positive due to the professionalism and personalised service of [SENSITIVE CONTENT]. Smooth planning of the new VC platform was achievable because of [SENSITIVE CONTENT] relaxed yet focussed approach with us. At each meeting we covered many new concepts and [SENSITIVE CONTENT]lead us through the membership journey for our new members. We wanted an all-in-one system that adds value to your Australian-based Climate-focused non-profit community, including Circles, Blogs, Donations and we got the lot. Our high expectations for a quality membership product with ongoing improvement and support has been met by VC. We are pleased with our product and we love the clean finish to the platform while ample space for us to add our branding and photos.

Zalety:

Our team are very pleased and appreciative of our VeryConnect trainer and supporter who taught us how to use the software. While the software is logical, it was the human interface that made it work for us. [SENSITIVE CONTENT], at VeryConnect (VC), spent time learning about our needs and how the VC product could assist in growing our membership management in our relatively new organisation. During this early getting-to-know-you stage, [SENSITIVE CONTENT] asked questions to identify our membership management needs and offer suggestions using VC examples. This process was very useful because our problems were understood and [SENSITIVE CONTENT] was able to offer ways to manage membership matters and grow the member community. This approach resulted in a platform that meets our member management needs and a team that can access and utilise the many functions of VC. Once [SENSITIVE CONTENT] had a clear idea of our needs, she then offered a range of possible solutions using the VC platform. This approach continued to highlight her friendly and professional approach, ensuring that our needs were met in a relaxed and timely manner. While the scope of the VC product is enormous and beyond any other platform we had used before, [SENSITIVE CONTENT] approach resulted in a staged and supportive informal training which prepared us for platform decision making and the formal training of VC.

Wady:

It's a shame that the product is no longer located in our county.

A useful platform and an efficient team

Komentarze: My experience with VeryConnect has been very positive. I needed a software which could be operated by members of team which did not have an IT background, but one which had features which would allow us to engage with our stakeholders. VeryConnect has great customer service and has always delivered!

Zalety:

VeryConnect is a compact software which gives you all the features you need with a price tag that doesn't hurt. The team is great and they work very closely with you. In the initial stages we had a few Skype meetings, to-do lists and email correspondence - all of which were very useful. The company doesn't simply sell you the product, they work with you to understand your clients and your needs. I had a basic idea of what we could do via the portal to reach our alumni, but VeryConnect came with features such as a weekly digest, direct mailing, groups, (and more recently, polls). VeryConnect has helped us increase our alumni engagement steadily since we started working with them. I was a bit worried about communication as we are in the southern hemisphere while VeryConnect is in the Northern hemisphere. This has never proved to be an issue. I often send an email when it's my morning, which is often around 10pm Scotland time, and I always get a response. Any issues or concerns I have is resolved quickly, and I am informed in case something will take a couple of days to sort. The team never forgets to keep me updated. In this time when we are dealing with a pandemic, the VeryConnect team was on standby and in fact created a new tab for us to allow us to share coronavirus related information with our stakeholders. Customer service is top-notch and the product is efficient, useful and simple enough for any non-IT specialist to operate.

Wady:

Nothing at all. Whatever hiccups we have is resolved within hours.