Chatbot

Una herramienta poderosa

Comentarios: En un principio no es muy intuitivo y los tutoriales te dejan confundido pero luego de estudiarlo un poco y regresar a los tutoriales se vuelve mucho más sencillo, la sugerencia es partir con con los ejmeplos ya creados estudiarlo e irlos personalizando.

Puntos a favor:

Con la posibilidad de construir un asistente automatizado, Chatbot ofrece a posibilidad de ampliar un servicio de atención al cliente de forma efectiva.

Contras:

EN un principio, es dificil saber por dónde empezar, es necesario documentarse bastante antes de lanzarse al ruedo y crear un flujo para el primer Chat Bot, no está muy claro como se lo puede implementar de forma inmedita, pero luego de ver tutoriales especialmente los de "Academía" dentro de la misma aplicación todo se vuelve más sencillo.

No sé como hemos vivido sin él tanto tiempo

Comentarios: Por supuesto la recomendamos

Puntos a favor:

Es un programa fácil de usar y manejar, nos ayudó enormemente a aumentar la conversión de nuestras landing page y hacer crecer las ventas. Nos permitió interactuar con los clientes que visitaban nuestras webs y darles ese empujoncito para que compraran.

Contras:

Algunas opciones están muy limitadas, como la multirespuesta por ejemplo, y el diseño del flujo de conversación puede ser algo lioso. Es una herramienta que ayuda pero la calidad de los leads no es la ideal

Ahorrando tiempo y promoviendo mas calidad de servicio

Comentarios: Nos ahorra tiempo, nos facilita las actividades reales a hacer, nos permite mejorar la calidad del servicio, tener una evaluación directa del usuario y asi poder mejorar en cada oportunidad.

Puntos a favor:

Super fácil de utilizar. Nos ha permitido dar respuestas más eficientes en breves instantes de tiempo, haciendo que nuestra clientela quede contenta con nuestro servicio, y con nuestra valoración de su tiempo.

Contras:

En este tiempo de 4 meses aun no tengo quejas del software, esperemos no llegar a tenerla.

BotEngine combines the reliability of LiveChat with the functionality of a bot.

Comentarios: BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Puntos a favor:

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting. When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots. When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc. I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started. I'm a BotEngine customer for good.

Contras:

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Great Program for Conferences!

Comentarios: This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

Puntos a favor:

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

Contras:

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

Alternativas consideradas: Drift

Razones para cambiar a Chatbot: Great price, easy to use, and great overall feeling.