NewBook

Amazing!

Puntos a favor:

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Contras:

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Ultimate Support, Listening Development Team, Endless Features and Flexibility

Comentarios: Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

Puntos a favor:

Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

Contras:

There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.

Very unprofessional team ,

Comentarios: Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Puntos a favor:

Payment system integration, and taking payment is very easy

Contras:

Support very poor , very complex to use , do not provide connection to lot of websites

Newbook at Lakes Main Holiday Park

Comentarios: We love it. The program is perfect for us to manage 20 plus cabins and camping sites. The support staff are always helpful and in a good mood. That's important because you feel like you can ask for help.

Puntos a favor:

Newbook is very user friendly. Unlike some other programs, technical issues are minimal to none. I can train a new staff member how to use it very quickly. All your favourite functions are displayed and you can drop and drag to arrange the screen very simply anyway you like. Also - they offer ongoing training and new feature webinars.

Contras:

I have not used it for Marketing to customer base as yet and this would be awesome if it's there.

We happily became totally captive !

Comentarios: Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !

Puntos a favor:

We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools !

Contras:

Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them ! The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !