WebTitan

Safeguarded my web browser

Kommentarer: For several years, WebTitan has supported us with a reliable web filtering tool that has served us well. We're confident that it's blocking and slowing traffic as we've set it up.

Fordeler:

Quite easy to set up, clients were quickly migrated from the old operation, and new clients were quickly onboard ed. The monitoring functions are simpler to set up, and the data is displayed in a far more appealing manner. The ability to stop advertisement domains is part of content filtering; sure, this doesn't capture every ad site, but it's enough to make a difference. The greatest thing is that there is no charge for assistance. Any proposal I've made has received swift feedback and resolutions.

Ulemper:

It's not as easy to install as I thought, but once it's up and running, it's a job well done. The impressive infrastructure, technologies, and support services, as well as the fact that it is cloud-based and has a strong product roadmap. We would not hesitate to suggest them to other businesses. Misclassified pages are also being blocked although they shouldn't be. The website could use some updating and improved organization.

No IT staff - need to still monitor end clients this is for you

Kommentarer: All positive - I love that we spoke to real people, no phone tag. They have been nothing but responsive when we installed and created our account. Very positive and I highly recommend them!

Fordeler:

We have used similar products but they kept changing the product and increasing the cost, they would have no customer support and you could not even email them. WebTitan has excellent support and service, they helped us set it up, configure it, and install it. They are super responsive on email their products works for exactly what we want it to do. It was the best solution for us to monitor some end clients without limiting the rest of the network or having something we could not easily access. For us it is the prefect product, something non-IT staff can set up monitor and use daily to limit risks by a completely open internet policy. This was exactly what we needed!

Ulemper:

My only gripe would be that the install for the OTA product is a little tricky to install. Not super hard but an app or something that is easy would have been preferred, so it kind of makes a one man band kind of set up. Of course, we could have installed it on the whole network but that was what we were trying to avoid a complex install that only our network people could really set up and deploy.

Not works as announced

Kommentarer: WCCP integration

Fordeler:

The top feature for us was the integration with Cisco ISR. It is really easy to switch on/off webtitan without affecting the user: Just an access list membership in wccp configuration does the trick.

Ulemper:

Integration with AD does not work. Unless you push some agent to the client, the product does not consistently work, neither by static IP nor by any other means.

1st year with WebTitan

Fordeler:

It is very intuitive once it is all set up. The #1 pro is that it also blocks the wifi network. most types of software like this does not with out some complicated setup.

Ulemper:

It has a few hiccups. Especially with the remote setup. The #1 thing I wish it did, and would be the only reason I would go to something else, is I wish it tracked Bandwith usage.

Top Notch DNS Filtering

Kommentarer: There was no pressure to purchase the software. The trial started out for a week and one email to rep to see if we could have more time and before we were off the phone it was extended to a month. While headquarters is not located in the USA, have had no issues getting a hold of a live person to talk to. Great company to deal with.

Fordeler:

Documentation is step by step. If it isn't in the documentation calling support quick and easy. Before purchasing the software I used the trial. To test support, called in and told them I was just evaluating the software and had questions. They didn't hesitate to answer any and all questions. Being able to talk to the ones that deal with the software daily and pick their brains was excellent.

Ulemper:

Honestly, nothing to complain about. Switched from another software DNS filtering that didn't work and spent more time troubleshooting, switching to WebTitan was a dream.