Jobber
Hva er Jobber?
Jobber keeps your jobs on track and your customers informed. Schedule jobs more efficiently, optimize routes, and send quotes and invoices by text. Give your crew the job details they need, see where Les mer they are, and get notified when a job is done. Send automatic payment reminders and take payments instantly in-person, online within 24 hours, or automatically every month. With a mobile app, free training, and simple setup, Jobber helps you save time while delivering 5-star service. Les mindreHvem benytter Jobber?
Jobber is perfect for established and growing home service businesses who need better organization, mobile access, and more efficient scheduling and billing processes.
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Jobber
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Anmeldelser av Jobber
Paul
Excellent company and excellent product
Kommentarer: Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.
Fordeler:
Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!
Ulemper:
I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though. Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices. This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.
Michael
Vurderte alternativer:
A CRM built for the needs of home services!
Kommentarer:
Overall Jobber is very good. The customer support is friendly and knowledgeable but obviously lack any real input from customers to the devs.
For the most part, they have wrapped up almost everything, but there are a few rough edges that need to be addressed. That said, I have not found a better CRM for home services.
Fordeler:
Quotes are easy Collect a deposit Keep cards on file Ease of Scheduling Good mobile app
Ulemper:
Unable to give partial returns through Jobber Payments Need more environmental variables Better API More triggers in Zapier Native texting is lacking in so many ways. Maybe instead of trying to reinvent the wheel, you could partner with a texting/phone/review product like Emitrr.
Svar fra Jobber Software
for 6 måneder siden
Hi Michael, thanks for your review! If there is anything we can do to improve your experience feel free to get in touch with our success team at 1-888-721-1115 Option 2, [email protected], or by live chat.
Josh
I should have done this sooner - Using Jobber gave us a lot more potential to grow
Kommentarer: Streamlined, Automated, Easy to use, Room for expansion, Loads of potential. 100% worth the money
Fordeler:
I have almost 100 jobs a week being accomplished in our business and it takes me an average of 15 minutes a day to hande all the logistics. It saves so much time and allows me to have so much freedom to grow the business.
Ulemper:
Honestly there's not much. If I had to say anything it would be the cost but i'm just cheep LOL. Its definitely worth it at the current cost. The customer service you get from them worth the price. No one wants to be treated like a number, these guys treat you like a values client
Svar fra Jobber Software
for 2 måneder siden
Hi there Josh! It's great to meet you. Wow, it is absolutely incredible to hear your review here- our Support team is going to be so happy when we share this back to them! You're always welcome to give us a ring and let us know how we can help. Thanks for your time today.
Eduardo
Vurderte alternativer:
BEWARE - Deceptive Practices regarding Yearly Membership
Kommentarer: Very disappointed with Jobber. They are quick to close the deal, won't tell you upfront all the T&Cs and once they have you locked in, they will just state that there is "nothing we can do" to help. It was our bad, we didn't ask the right questions and trusted the Sales Rep and the company to be upfront about these things. But oh well... next time.
Fordeler:
Easy to use, but expected for a limited functionally software. Sure it does text, email and has calendars, but this is nothing to be excited about, this is expected. It lacks ability to embed Service Contract within the app (customer does not have to click unto an external link), does not allow for customized Forms for Website and lacks Chat ability for customers that want to ask a quick question.
Ulemper:
Deceptive practice by Jobber. We were still testing and decided to go ahead a pay for the membership in order to continue trying to embed Jobber on our website. Talked to the Sales Rep on the phone, was told that the cheapest plan was to pay the for the year. We asked if we could cancel, was told yes. What we weren't informed of is that once you pay for the year, you will either use the service or loose it. NO REFUNDS. So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).
Svar fra Jobber Software
forrige uke
Hi Eduardo. Thank you very much for taking the time to share your experience with Jobber as this helps us understand the gaps that need to be addressed when we are speaking with our clients about our plans. We would like to know more about your conversations with us and, if you are willing, please give our support team a call at 1-888-721-1115 opt 2 to discuss. We can also make sure that you are getting value from Jobber for the remainder of your subscription. Thank you again.
Wesley
Very intuitive, excellent support
Kommentarer: Huge time savings. Excellent reporting to get a snapshot of my business.
Fordeler:
I don't have to train my team on Jobber. It's simple enough that we can go over the basics together and a new hire will run with it from there. It's customizable enough for us and I love the reporting features.
Ulemper:
The built in CC processing is pricey but convenient. New features are somewhat slow to roll out but I guess this is countered by the fact that it all works without bugs. You can tell they take testing seriously.
Svar fra Jobber Software
for 3 måneder siden
Hey there Wesley! Thank you so much for such a glowing review! Hope you have a great week!
