Description de 4me
Un déploiement global de la gestion des services informatiques devrait rendre l'informatique plus flexible et plus efficace. 4me est construit pour le rendre possible. Comment ? 4me soutient la Lire la suite collaboration entre l'informatique locale, les centres de données régionaux et les centres d'excellence mondiaux. Les services standard mondiaux peuvent être assistés par des équipes virtuelles. Les ressources libérées peuvent fournir de nouveaux services pour rendre l'entreprise plus compétitive. Les KPI et les rapports de niveau de service permettent d'avoir un aperçu des opportunités d'amélioration. Des investissements plus ciblés peuvent être réalisés et le retour sur investissement peut être mesuré Afficher moinsQui utilise 4me ?
4me est spécialement conçu pour les organisations multinationales ou les organisations avec de nombreux services externalisés et les fournisseurs de services gérés.
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Melhem
(IT) Service Management like it should be!
Commentaires : Supporting our internal and external customers with a professional service management ran without effort, just works!!
Avantages :
- Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours
Inconvénients :
- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items
Jean-Marie
True Enterprise Service Management Platform
Commentaires : When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.
Avantages :
There are a lot of things that I like about 4me : - The ease of deployment and use by the process users and the end-users - The out of the box processes need no customization at all and can be configured to fit your organization. - The build-in security and privacy features to be compliant - The collaboration possibilities between the teams - The ease of integrating with external providers when using 4me and even when needing an integration - The weekly releases and new features that become available - The vast number of decission taking reports and dashboards - The performance of the system worldwide, no other platform is that powerful
Inconvénients :
In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes.
Jamie
4me has elevated the service we provide our customers.
Avantages :
Easy-to-use customer experience which has enhanced communication with our team. In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service.
Inconvénients :
We are yet to find anything we dislike about 4me. Anything we have found that we believe would make the tool better have been submitted as enhancement requests and 4me have confirmed they have been added to the enhancement backlog.
Eelco
Very user friendly and a good service for incident handling
Commentaires :
Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly
Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved
Utilisateur vérifié
Very good service management platform
Avantages :
The platform is designed to be easy to use, with a simple interface and intuitive controls that make it easy for employees to get up to speed and start using it quickly. Integrates with a number of other business tools and systems, making it easy to use in conjunction with other software and technologies that an organization may be using.
Inconvénients :
Can be slow or unresponsive at times, which can be frustrating.
