Bloomfire
Description de Bloomfire
Bloomfire est un leader de la gestion des connaissances, proposant une expérience qui connecte les équipes et les individus aux informations dont ils ont besoin pour exceller dans leur travail. Cette Lire la suite plateforme cloud de gestion des connaissances offre un lieu centralisé et consultable qui permet aux employés d'utiliser des connaissances partagées et de développer l'intelligence collective de leur entreprise. Contactez l'éditeur pour plus d'informations ou pour planifier une démo. Afficher moinsQui utilise Bloomfire ?
Bloomfire est idéal pour toute équipe, entreprise ou organisation à la recherche d'un moyen utile de partager des connaissances de manière sécurisée, facile et pertinente.
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Avis sur Bloomfire
Bernhard
Easy to use
Elise
Enables employees with a trove of knowledge
Avantages :
I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback.
Inconvénients :
Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well.
Bernhard
Easy to use
Commentaires : We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license.
Avantages :
Very clear navigation, you know where to find what you are looking for
Inconvénients :
Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton
Tyler
Recent Updates Diminish Value of Product Usability
Commentaires : The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.
Avantages :
We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.
Inconvénients :
The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.
Réponse de l'équipe de Bloomfire
il y a 4 ans
We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it.
Verna
Information collaboration super highway
Commentaires : I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from.
Avantages :
I love the fact that you can share your documentary research with people inside the organization. You can collaborate together working on new goals and outcomes for your clients or you can take away something that was unnecessary and we can all share information in case you know someone wasn't aware. I mean it's kind of like a support system in a way.
Inconvénients :
Honestly I don't think there are any cons about this software. You know it's not like anybody's criticizing you everything is constructive everything's more positive we're working together more. It's made problem solving a lot easier.
Mary
Alternatives envisagées :
Easy to use
Commentaires : Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.
Avantages :
It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.
Inconvénients :
I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.
