Detrack

Excellent software built by smart team who knows their customers well

製品を使ってみた感想： I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

良いポイント:

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

改善してほしい点:

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Supports advanced requirements & support is awesome

製品を使ってみた感想： Excellent

良いポイント:

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.

改善してほしい点:

There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.

検討した類似製品： Route4Me、RoadWarrior

Detrackに切りかえた理由： Flexibility, value for money, great support, transparent pricing

So far so good.

製品を使ってみた感想： So far so good.

良いポイント:

Effective software with simple functions available that allows all users to understand and use easily.

改善してほしい点:

Integration - Integration steps is complex and difficult to understand, and requires a lot of assistance from Detrack Support.

Excellent Software

製品を使ってみた感想： wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!

良いポイント:

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.

改善してほしい点:

It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful

Very handy tool for our battery collection service

製品を使ってみた感想： Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers. The customer & I are then notified when the pickup is scheduled for and then receive a POD when it has been performed. Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.

良いポイント:

Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.

改善してほしい点:

Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.