UJETの概要
50以上のエージェントを持つ企業に理想的なエンタープライズ・グレードのプラットフォームであるUJETは、電話、チャット、アプリ内サポートを備えた最新のクラウド・コンタクトセンター・ソフトウェアを提供し、優れた顧客体験およびエージェント体験を実現するスマートフォン・テクノロジーの革新を牽引しています。時間や場所に制限されずにアクセスできるUJETプラットフォームは、音声、チャット、画像、ビデオ、テキ 続きを読む ストのコンテキスト認識ソリューションを通してエージェントのパフォーマンスを向上させます。UJETプラットフォームは、エンタープライズ・グレードのSOC2 Type IIおよび医療保険の相互運用性と説明責任に関する法律 (HIPAA) に準拠しています。 表示を減らすUJETの対象ユーザー
UJETは、信頼性の高いクラウド・アーキテクチャとスマートフォン時代の機能の利点を活用して顧客サービスを変革することに注力している中堅・エンタープライズ企業に適しています。
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UJETのレビュー
Juan
検討した類似製品：
Awesome Tool
製品を使ってみた感想： I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.
良いポイント:
It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.
改善してほしい点:
It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.
Lauren
Great experience with Ujet!
製品を使ってみた感想： Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.
良いポイント:
-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.
改善してほしい点:
The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.
Jamie
Poor strategic vision from leadership, broken and unstable product.
製品を使ってみた感想： None unfortunately.
良いポイント:
Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.
改善してほしい点:
The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.
Amazing Experience
製品を使ってみた感想： everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.
良いポイント:
Reporting is excellent, Routing is very easy, Creating teams and users.
改善してほしい点:
The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.
Allyse
Great customizable tool
製品を使ってみた感想： We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
良いポイント:
The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.
改善してほしい点:
I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.
