SmartGov
Cos'è SmartGov?
Brightly Software's (formerly Dude Solutions) SmartGov is a configurable cloud-based licensing and permitting solution for local and state jurisdictions that promotes internal efficiency, reduced Scopri di più processing times, and increased confidence from citizen and applicants. Manage permits, business licenses, inspections, code enforcement, planning, and reporting with configurable plan review, permit routing and forms that enhance operational efficiency, reduce labor costs and engages your community on the web or mobile platforms. Mostra menoChi utilizza SmartGov?
City, County and State Governments.
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Recensioni su SmartGov
Kathleen
Alternative considerate:
Smart Gov Review
Commenti: Excellent program and every city should be using it.
Aspetti positivi:
Smart Gov is very versatile for a municipality
Aspetti negativi:
It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.
Sarah
Great Record Keeping Tool for Day to Day
Commenti: SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop!
Aspetti positivi:
SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks.
Aspetti negativi:
There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline has passed. That would make following up on older cases easier, and would help prevent cases being overlooked. I did suggest this to Customer Support, and they were responsive, which I appreciated. I do hope they will implement it in the future to help Code Enforcement departments who use this software. Finally, my only other critique is that the feature that allows you to set up reports to run (especially ones with specific parameters) could be overhauled. It does not work much of the time, so we typically have to run the basic report to see our numbers, and then transfer that information to another program to create graphs, etc. It would be amazing if there was a way that SmartGov could have reports that can compare to previous years, etc.
Kash
Improvements in assisting and growing with customer
Commenti: My overall observation is many updates are not being managed by SmartGov and the City is having to go out on their own and handle updates it seems SmartGov should be doing. We need better assistance and clarity from SmartGov as well as the timing with the actual assistance not just a response, but actual assistance.
Aspetti positivi:
Every file is accounted for and can be updated as information is added from all departments within the City.
Aspetti negativi:
The return on IT assistance is very slow. I would like to have the cases set-up where I can add a due date and it notifies me in the queue, however I was told this would incur extra fees when all government programs I have used offer this as a part of the software. It is an essential part of keeping up with each case.
Risposta di Brightly (formerly Dude Solutions)
6 mesi fa
Hi Kash! We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to [email protected] so we can help?
Pamela
SmartGOV - Information Workhorse!
Commenti: So much easier and better than our previous 4 software programs!
Aspetti positivi:
Departments share information. Case history, communication history, document sharing. ONE place that has everything! No more checking 4 different databases and manually extrapolating the information. It saves TIME, reduces misinformation and ultimately serves our customers better!
Aspetti negativi:
The Sharing process seems counter intuitive. Selecting "PRIVATE" so the customer may see it does not make sense. But maybe the fact that we had little formal training and no follow-up session after using the product.
Woody
Superior Customer Service
Commenti: I've used several permitting software applications over the years, and each has their unique advantages and disadvantages. I would say that Dude Solutions willingness to take customer feedback to improve SmartGOV is one of the most important things to me. They have an amazing team that is always available and willing to help find a solution.
Aspetti positivi:
The customer portal and user interface is significantly more friendly that all other permitting software programs I've used in the past. The online portal has allowed us to shift our permit application and processing to virtually 100% online, which allowed us to keep running without a hiccup since the start of the COVID-19 pandemic. The interface is easy for customers and staff to navigate and custom help text that can be configured by department or even as specific as the permit type has allowed us to direct efficiently direct users through the process and know what is missing from their application prior to submitting. For our staff customizable workflow steps and actions ensure that permits appear on their user to do list at the right time and trigger the next review or administrative step once they are complete.
Aspetti negativi:
The software's GIS capacity is currently one limitation that we're encountering. Being able to place parcel restrictions based on GIS layers like Zoning, Flood designations, critical area encumbrances, Historic designations, etc. would be a big improvement, although there are a couple ways Dude Solutions has helped us work around this and place notes on restricted parcels. We're also able to take a couple extra steps and pull permit data through the Adhoc Reporting and push data to our GIS servers to create online web maps.
