Kustomer
Cos'è Kustomer?
Le amicizie con i clienti nascono con Kustomer. Una piattaforma di nuova generazione per la gestione, il servizio e l'assistenza dei clienti. Utilizzato da marchi che mettono le persone al primo Scopri di più posto, come Away, Glossier e Ring. Kustomer ti permette di sapere tutto sui clienti e sul loro percorso. Monitora ogni acquisto effettuato, prodotto restituito, clic sugli annunci o commenti fatti sui social e presenta il tutto su una bella visualizzazione cronologica omnicanale a disposizione degli agenti, affinché possano fornire sempre un servizio di prima classe. Mostra menoChi utilizza Kustomer?
Aziende medie e di livello enterprise. Vendita al dettaglio, mercati online, aziende che lavorano con abbonamenti, servizi sanitari, finanziari, servizi professionali, software e tecnologia, grossisti, logistica e servizi di trasporto.
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Kustomer
Alternative a Kustomer
Recensioni su Kustomer
Jisselle
Alternative considerate:
Kustomer is a great omnichannel CRM!
Commenti: I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
Aspetti positivi:
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
Aspetti negativi:
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Utente Verificato
Alternative considerate:
Highly Configurable Customer Chat Tool
Commenti:
Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.
Aspetti positivi:
Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.
Aspetti negativi:
The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.
Utente Verificato
Great Tool for Customer Service and Help Desk
Commenti: Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
Aspetti positivi:
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Aspetti negativi:
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
Ahmed
I think that Kustomer is one of the best softwares used for customer service
Aspetti positivi:
How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries
Aspetti negativi:
that it sometimes takes time for the report exported to be sent to your email and sometimes I have to export it again as it may not arrive.
Emily
Alternative considerate:
Intuitive, Easily Customizable, Kustomer has been a great solution for our company.
Aspetti positivi:
With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.
Aspetti negativi:
Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.
