PhoneBurner
Cos'è PhoneBurner?
Gestione di migliaia di clienti e milioni di chiamate. Il Power Dialer di PhoneBurner aiuta a raggiungere il 447% di clienti in più all’ora, senza alcun software aggiuntivo. Questo CRM permette di Scopri di più gestire e ordinare i potenziali clienti in modi nuovi ed efficienti oppure può integrarsi con Salesforce o il proprio CRM preferito. Consente di creare pulsanti di chiamata personalizzati per semplificare il flusso di lavoro, inviare istantaneamente messaggi vocali e inviare e-mail. Monitora l’apertura delle e-mail e la visualizzazione degli allegati. Registrazione delle chiamate. ID locale. Monitoraggio delle chiamate e altro. Piattaforma basata sul cloud. Mostra menoChi utilizza PhoneBurner?
Professionisti delle vendite e clienti e team di PMI che utilizzano il telefono come strumento di vendita e desiderano semplificare la gestione dei contatti, il follow-up e i flussi di lavoro delle vendite.
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PhoneBurner
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Recensioni su PhoneBurner
Mike
PhoneBurner An Amazing Product For Business
Commenti: The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.
Aspetti positivi:
PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.
Aspetti negativi:
We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.
Alexandre
Alternative considerate:
Best customer service of all 7 call software I used. Outstanding.
Commenti: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.
Aspetti positivi:
I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).
Aspetti negativi:
I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.
Risposta di PhoneBurner
3 anni fa
Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)
Utente Verificato
The Worst Support and Billing Team - Horrible Service
Commenti: By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes.
Aspetti positivi:
Nothing. Horrific software and service top to bottom.
Aspetti negativi:
Entire new customer support and billing team.
Risposta di PhoneBurner
7 mesi fa
We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform.
Eric
A must have
Commenti: Great customer service.
Aspetti positivi:
Ease of use. Features are excellent Simple to get up and running quickly. Onboarding is well organized.
Aspetti negativi:
All of features are well laid out and easy to use. No cons.
John
Alternative considerate:
Making 400 calls per shift has never been easier
Aspetti positivi:
This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.
Aspetti negativi:
The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.
