Genbook
Cos'è Genbook?
Soluzione software multifunzione per proprietari di piccole aziende e professionisti nell'ambito dell'offerta di servizi per aiutarli a gestire facilmente appuntamenti e prenotazioni. Soddisfa i tuoi Scopri di più clienti e promuovi il tuo marchio unico senza soluzione di continuità con comunicazioni automatizzate attraverso messaggi di testo ed e-mail. Non perdere mai una prenotazione con disponibilità in tempo reale. Smettila di fare prenotazioni ancora con penna e carta ed entra nell'era digitale con Genbook! Genbook ti aiuta a gestire pagamenti e le recensioni, dandoti più tempo per fare ciò che vuoi fare. Mostra menoChi utilizza Genbook?
Genbook ha reso facile la gestione dei propri affari a oltre 30.000 barbieri, parrucchieri e saloni, spa e centri benessere in tutto il Nord America.
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Recensioni su Genbook
Rebecca Taylor
Alternative considerate:
Like Having a Virtual Receptionist
Commenti: I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!
Aspetti positivi:
Ease of use. I can customize my availability each day and each session. I love how it automatically sends reminders two clients Which minimizes no shows. I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer. Great customer service.
Aspetti negativi:
The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal. I wish they integrated with Mailchimp as well as Constant Contact.
Risposta di Genbook
3 anni fa
Hi Rebecca Taylor, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
AMY
Alternative considerate:
EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE
Commenti: I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.
Aspetti positivi:
EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.
Aspetti negativi:
I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.
Risposta di Genbook
3 anni fa
Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
Utente Verificato
Killing my Business
Commenti: Empty promises.
Aspetti positivi:
Use to be great and worked well with Google.
Aspetti negativi:
All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.
Risposta di Genbook
4 anni fa
Hi there, Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature. Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages. We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues. Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with. Warmly, The Genbook Team
RED
Genbook takes care of my business
Commenti:
Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!!
Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red
Aspetti positivi:
Ease of use for clients, it is quick and easy to setup their account and schedule.
Aspetti negativi:
clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.
Risposta di Genbook
3 anni fa
Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
Natasha
Alternative considerate:
Thoroughly enjoy using Genbook
Commenti: I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.
Aspetti positivi:
I like that this software is always updating and ensuring that we're able to use it with ease.
Aspetti negativi:
My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).
Risposta di Genbook
3 anni fa
Hi Natasha, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team
