FieldAware
Cos'è FieldAware?
Questo software ottimizzato per i dispositivi mobili e basato sul cloud è stato progettato da zero per garantire facilità d'uso e totale versatilità. FieldAware permette di stupire i clienti, rendere Scopri di più più produttivo il proprio team e rimanere un passo avanti alla concorrenza. Le imprese meritano il sistema di gestione dei servizi esterni più potente e facile da usare disponibile, con gestione degli ordini di lavoro, gestione delle risorse per la pianificazione dei lavori e altro ancora. Mostra menoChi utilizza FieldAware?
FieldAware è perfettamente adatto alle imprese fornitrici di servizi esterni di ogni dimensione e settore. Questa soluzione va a beneficio di ogni azienda con operatori esterni al servizio di clienti operanti da remoto.
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Recensioni su FieldAware
Davina
FieldAware makes it easy to manage field crews
Commenti: Overall we now easily dispatch field techs, export/import time sheets into our time payroll system, and can locate associates for a more efficient mid-day dispatch.
Aspetti positivi:
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Aspetti negativi:
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Traver
A solid field service customer management software
Commenti: Not a whole lot to share that I didn't above. We have processes to help us keep track of marketing expenses and income, though it's not built into the software itself. We've made it work. From a day-to-day basis I have no complaints about the software. Things work as they should, and it's easy to figure out what you need to do on your own, so there's no constantly calling support like with some other software we use in the office.
Aspetti positivi:
It's pretty easy to navigate. Jobs are in a nice big list. We've got years and years worth of customers. I've gone through the list many times over organizing and categorizing our customers after I joined our company a year ago. It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost. The scheduler itself is really handy and a great way to keep an eye on who is where.
Aspetti negativi:
FieldAware has a lot of features we use, but it's also missing a lot of really crucial features other softwares like Service Titan have. Right now there's no automatic text messaging when a tech is on the way or to send a review link. If you choose to sign in via the app, you cannot use the desktop. Or so I'm told, haven't tried that personally. If a technician is assigned as the secondary tech, and not the lead, jobs don't show on their app, so we have to text the assistant techs to tell them where to go. It's a solid software for it's capabilities, but it's missing a lot of features that we really could use.
Utente Verificato
Not For Everyone - But They'll Swear It Is
Commenti: We did not benefit from it.
Aspetti positivi:
I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.
Aspetti negativi:
Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.
Utente Verificato
Great after recent improvements
Commenti: At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!
Aspetti positivi:
I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.
Aspetti negativi:
Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!
Lance
FieldAware Product, Services, and Applications
Commenti:
We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing,
job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!
Aspetti positivi:
Excellent Technical Support Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-) Program Dept. Outstanding- will help create the system specific to our business Continuous Upgrading the system
Aspetti negativi:
If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>
