Cos'è Udio?
Designed for lesson and class-based businesses, Udio helps you manage your bookings, schedule lessons and process customer payments with its flexible, portable and user-friendly software. Upgrading Scopri di più to the portal empowers your customers to take control of their memberships; they can make, change & cancel bookings, set up automated payments and download progress certificates. By streamlining your workflows with Udio, you can spend more time where it matters; with your customers. Mostra menoChi utilizza Udio?
Small to large-sized swim schools, sport & fitness, dance studios, gymnastics, school & education, and tutoring.
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Recensioni su Udio
Surya
Best school/institute management system!
Commenti: The parent portal was a big help to us since it solved a lot of difficulties. In addition, the Udio crew is always accessible to address my queries. I've been quite pleased with the software since the beginning.
Aspetti positivi:
We found Udio to be simple to use and learn; our institute's personnel rapidly learned how to use the program. The email tool is fantastic, allowing you to send all of your clients in a single email.
Aspetti negativi:
We encountered some troubles with the email system, and emails did not always arrive at their intended destination. There is also no SMS capability for fast texting clients. Everything else is flawless and perfect.
Risposta di UdioSystems
8 mesi fa
Hi Surya, thank you for taking the time to leave this glowing review! Great to hear that Udio is helping your institute thrive. We appreciate your comments and will very soon be rolling out updates to the email platform and the ability to send SMS' directly from Udio. Watch this space! -Hayley
Thippa
Experience with UDIO
Commenti: Overall experience with UDIO is great, have saved us a lot of time and made our communications with parents a lot more seamless.
Aspetti positivi:
-The customer portal. It is great for parents to view everything about their child through the portal. (Looking at bookings, managing their makeups, tracking their progress, downloading their certificates, paying their invoices). Love how it has the panel showing the recent posts on our social media page as well. Very well thought out. -Overall usability of the software, easy to navigate and well structured. -There has also been a few changes made to work for our business model and it has helped save us a lot of time. Some of it includes the Permanent/replacement in coaches and bulk move.
Aspetti negativi:
-The time consuming process of having to create a new class and moving the students over when the students are ready for the next level. Understand how it would work for a business with many class options for students to move into but in our case, where spaces are limited and coaches work towards advancing the whole class, doesn't work too well. -Not being able to do a one-time reconciliation for payments on the same billing account . Parents pay a consolidated amount for their invoices via Bank Transfer and having to manually reconcile the invoices individually takes a lot of time and productivity is compromised. -Credits being applied to a facility instead of the billing account. -Not being able to utilise temporary vouchers (makeup vouchers) or move day and time across different outlets.
Elice
Works well for us
Commenti: Sue is always available to answer any questions I have she has helped me understand and use all the features available.
Aspetti positivi:
we find Udio easy to teach our staff, we use the direct debit facility for our customers which is easy. I use the bulk email and the reports are great.
Aspetti negativi:
not much. sometimes our staff enter a new swimmer that is already in the system so maybe it could flag if you start to enter someone already entered?
Risposta di UdioSystems
anno scorso
Hi Elice, thank you for taking the time to share your feedback, we really appreciate it! Happy to hear that you find Udio easy when it comes to training staff and that it streamlines the payment process for you and your customers. We'll definitely pass your feedback over to our development team. -Hayley
Rochelle
Review for UDIO
Commenti: The parent portal was a huge benefit for us as it solved a lot of problems for us like allowing parents to manage their makeups themselves as well as not needing to constantly call or come up to the office to do basic things like move bookings or check which class their child was in .
Aspetti positivi:
Coming from a very complex system like Links to a system like UDIO was a big difference for our centre. Staff as well as customers picked up on how to use the software very easily and quickly.
Aspetti negativi:
We had some issues with parents not receiving our communication that were sent via email. This was the only issue.
Risposta di UdioSystems
anno scorso
Hi Rochelle, thank you for taking the time to leave a review, we appreciate the feedback! So pleased to hear how user-friendly your staff and customers find Udio and the portal - it's one of our biggest focuses that we continually refine. So sorry to hear some parents hadn't received your emails; we've done everything possible on our end to legitimise the domain so it sounds like it could be a receiver issue (i.e. their provider is marking the email as junk). You could use the customer notices in the portal to let customers know an email has gone out and to check junk just in case :) Do reach out if there's anything else we can do to help! -Hayley
corinna
Alternative considerate:
Life saver
Commenti: Udio have been amazing to work with, no question is silly and I ask a lot! they are always there willing to help.
Aspetti positivi:
The email feature to be able to email certain days or levels or all clients in one easy email. made our life so much easier
Aspetti negativi:
no text function to be able to text clients quickly if we have had to cancel lessons at short notice.
Risposta di UdioSystems
anno scorso
Hi Corinna, thanks so much for this wonderful review! So glad you love the email functionality in Udio and that it helps maintain communication with your customers. SMS will soon be available for Australia but New Zealand is proving tricky due to Telco restrictions - one thing you could do is sign up to a local SMS provider and import information from Udio. Thanks again, and please continue to reach out if you have any questions - we're always happy to help :) -Hayley
