MEX Maintenance
What Is MEX Maintenance?
MEX is a world-class maintenance software that simplifies planning, tracking and optimizes all things maintenance. Using modern and intuitive tools, MEX reduces downtime & boosts productivity so you Read more can make data-driven decisions and always stay in the loop. MEX is an easy to use system that is completely web-based & available across desktop, mobile phones and tablets. You & your team can access crucial information from anywhere and anytime, even when offline. Read lessWho Uses MEX Maintenance?
MEX is a maintenance management software used across a wide range of industries including Manufacturing, Food Processing, Mining, Healthcare, Facilities Management, Utilities, Oil & Gas and much more.
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MEX Maintenance Reviews for Indian Users
Alec
I use MEX daily and it is great to track all maintenance activities.
Comments: Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.
Pros:
MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.
Cons:
PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.
MEX Response
5 years ago
Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team
Daniel
MEX Review
Comments: Overall we have found MEX easy to use and customisable to meet our needs.
Pros:
MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around.
Cons:
MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see.
MEX Response
2 years ago
Hi Daniel, Thank you for your great review - we really appreciate it! We are super pleased to hear that you find the customisation features beneficial and that MEX is so easy to use. Also thank you for your constructive feedback on the Mobile App, we always like to hear suggestions from our customers to help improve our products.
Paul
Alternatives Considered:
MEX at Golden Bay Cement
Comments:
MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves.
Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance.
There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.
Pros:
The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.
Cons:
GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.
MEX Response
3 years ago
Hi Paul, Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!
John
MEX = KISS Value for money.
Comments:
This software is ideal for small to midsize business.
The ease of use is that actual day to day users will love it.
Value for money.
Pros:
Extremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges).
Cons:
Financial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS.
MEX Response
4 years ago
Hi John, Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!
Harvey
Casella Mex Casella
Comments: Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.
Pros:
Its ability to adapt to our changing maintenance function while withholding a robust user environment.
Cons:
The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.
MEX Response
6 years ago
Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.
