Tremendous

Great Gift Card Platform!

Comments: Tremendous is a huge improvement over our previous vendor for everyone on both sides of the gift card process. The set-up and training were easy. We get great customer support. We are getting better redemption rates and less complaints than with our previous vendor. The platform is so easy that my entire team is now enabled to order gift cards for themselves and do not have to go through an admin.

Pros:

Tremendous is easy to use from both the perspective of the person ordering the gift cards and the recipient. There is no cost or fees to use Tremendous. You can make great looking custom emails with as many mail merge fields as you would like to easily send custom emails to many recipients at once. You can also add other actions like redirecting to a web page or video after the recipient claims. There are tons of gift card options and you can even limit them to a few options to fit your campaign. Finally, the best thing about Tremendous is that they can collect W9 tax info from your recipients that received large denomination cards so that you can easily issue 1099s at the end of the year.

Cons:

There are few things that I really dislike about this platform. In fact several enhancements that I asked for or suggested were built and implemented in just the first few months of working with them! One dislike is that the recipients gift cards links are susceptible to theft if the email is compromised in some way and ends up in the wrong hands.

Easy to Learn and Exceptional Customer Support Team!

Comments: We transitioned to Tremendous within the past 6-months and it has been entirely seamless. Their Customer Support team is truly exceptional, very responsive, and experts on their own system which creates ultimate confidence in their ability to support you and your team.

Pros:

The accessibility to key information (i.e. reports and search features) combined with the intuitive interface makes this a really functional platform that takes moments to train team members on.

Cons:

The only functionality I wish it had, is the ability to send the direct reward link but this is by no means a deal-breaker!

Love Using Tremendous!!

Comments: I love using Tremendous. It is so easy for our monthly reports. We have 4 different locations, and even one in London! I love that they have extra countries, multiple options for electronic gift cards, and making a campaign for all of our studies is so easy to use. You can always do reporting exports, but still get monthly reports emailed at the beginning of each month!

Pros:

It is super easy to create campaigns, and even customize what you would like to do. They have added a texting feature, and even direct deposit (the latter for a fee). Customer service via chat or email is pretty quick to respond.

Cons:

Sometimes it goes down, and our participants get frustrated. However, they will send out emails about what the issue is, and are pretty quick to fix it.

Quality Product that is User-Friendly and Versatile

Comments: Overall, we have a wonderful relationship with Tremendous and do not have much to complain about. We have grown with them and appreciate how they utilize our input to make a better product. We have looked at other vendors, but the value they provide us is unmatched. It is a wondeful feeling to know that I can reach out whenever, and with whatever issue I'm having, and they are quick to respond and eager to help.

Pros:

Tremendous is a product that we can count on to do what it's supposed to do. We use and API to integrate with our own software which makes the process even more seamless. We can change the campaigns to align with our client needs and their customer service is impeccable! We love Tremendous for what it does and the culture they share with their customers.

Cons:

We would love it if Tremendous closed the loop on the W9 Collection process and issued the 1099 Forms on our behalf. We would also love to see them be more pro-active when they have made changes to their product that affect us directly.

Excellent

Pros:

I love how user friendly the System is. Sending gift cards to multiple Recipients is very easy and user friendly. The ability to download and upload CSV files is extremely handy for my work where i would have to send out to 20 gift cards to different Recipients. The CSV files make this very easy. I have had no issues with the system timing out. The Website is always extremely fast on my laptop which is great for my work where i need to send out gift cards to our clients quickly and efficiently. This system was extremely easy to learn! I have never used a system before which took me no time at all to learn the basics thit quickly. The layout of Tremendous is very eye-catching and Pretty. The cancel a gift card was extremely easy to use although it is understandable that it is final. I really like that we receive email notifications for every order which i have manually triggered as it allows me to keep a separate record in my emails and to keep track of how many gift cards i send. I have yet to hear from clients who have issues when receiving these gift cards (not working etc) which helps to enhance our client experience.

Cons:

I think my main issue with tremendous would be the support function. Compared to other products the support function just an email. I think the ability to maybe have a call support would be helpful as for some issues it would be necessary to call the tremendous support staff instead of emailing. When canceling a gift card i did not like the fact that we do not get a notification or an email that the money has been transferred back into the account. I think this would be very useful to have. However, these problems are not a deal breaker for me but I think these are areas in which the application can be improved.