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RealPage IMS
What Is RealPage IMS?
RealPage IMS streamlines investor communications, helps to expedite capital raises, centralizes offerings, data and documentation, as well as delivering insights to outmaneuver the market with a best-in-class platform for commercial real estate owners, firms and funds — delivering the outreach, reporting, automation and analysis today’s stakeholders demand.
Who Uses RealPage IMS?
RealPage IMS partners with owners of real estate, syndicators and fund managers who seek operational advantages through technology and analytics.
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RealPage IMS Reviews for Indian Users
IMS - Excellent Investor Platform
Comments: IMS has helped us communicate much more efficiently with our investors.
Pros:
We have used IMS for 2 years or so and we have enjoyed working with IMS and their entire staff. The system gave us an affordable, efficient and very robust way to keep track of (CRM) our investors, raise money, make distributions, and communicate with our 100 plus investors.
Cons:
I do not have any negatives to report regarding IMS.
Alternatives Considered:
Our Investors Love It
Comments: Overall, the customer service and product have been outstanding and we have had a great experiencing using the product and our investors love it as well.
Pros:
The ability to fund and have investors fill out the esignature agreements and have that connect with the investor portal side, is so helpful and a great time saver. Our investors are able to have more access to their investments. IMS saves us so much time on the administrative side as well because of how great the CRM features are, how we can bulk upload K-1s, and distributions and easily email our investors. IMS has really help streamline our operations.
Cons:
I did feel like the implementation process was a lot of work with putting our data in a format that could be uploaded to IMS, but after that hurdle was overcome-- it was mostly smooth sailing. There are some features that have been glitchy or could use a little work, but on the grand scale, IMS is always updating and improving and adding features, so many of our concerns have been taken care of over time just because of platform upgrades/updates.
Alternatives Considered:
Looks good but has fundamental failures that impede our operations
Comments: I'm going to be taking a good hard look at Juniper Square in 2021.
Pros:
The aesthetic and ability for our investors to have a reputable platform to access investment performance information.
Cons:
Every time we have a simple transfer of equity it completely throws off our waterfall calculations. We've addressed this numerous times with no meaningful resolution or explanation, and the longer it continues the more the problem compounds.
Alternatives Considered:
Love our IMS Portal!
Comments: Great product! We reached out to other operators in the real estate syndication business and they said this is one of the top portals to use for investors.
Pros:
Ease of use for us as admins and for our investors. We have had several compliments on how easy it is to find info about their investments and the documents associated with them. We also love the ability to have our investors do online signatures, very quick and easy.
Cons:
So many features it may take some time before we learn what they are and how to use them, which is a good thing!
Alternatives Considered:
Great customer service, easy to use!!
Comments: Overall, very happy that we moved over to them because it has saved us a lot of headaches and time with managing our capital partners...
Pros:
I like the efficiencies and time that it saves. It also helps us to be more process oriented and in control of our touch points with investors. The software is constantly being improved and bugs are quickly fixed. Very happy with the responsiveness and engagement from customer service and our account rep! The new portal is much more design forward and it really blends in nicely as a white-labeled back end software tied to our existing website.
Cons:
I didn't like that there were still some bugs to work out (which to be clear have been fixed) and there were some fixes that needed to occur after we initially adopted it. I didn't like the earlier design options since we were trying to blend it seamlessly into our branding and "look". Fortunately, improvements and fixes are always occurring and IMS has been great to work with.
