FlexBooker

Just The Thing We Needed

Comments: Flexbooker was the center of our daily operations at one point, but as we've grown, we've tweaked our operations so scheduling is no longer a necessity. However, we still use Flexbooker for phone consultation scheduling purposes. The customer support is exceptional. We were able to tweak & edit some of the options. We will remain faithful customers unless it becomes absolutely necessary to operate without Flexbooker.

Pros:

Customer support is phenomenal, easy to use.

Cons:

I have no complaints. Flexbooker is great!

Top quality, flexibility, reliability at a great price point. Great bone structure for innovation

Comments: I really can't say enough about Flexbooker as business partners. From my many years of operating large global financial businesses, I know how difficult it can be to find partners like this who care as much about your start-up as you do. The system is sturdy, well-designed, practical, and kept flexible enough to facilitate some the unique things we needed to do. I was surprised that they could do this so much better than much more expensive competitors, but certainly happy to find them. It was hard to find a company that could meet our global needs and our need for flexibility.

Pros:

Better constructed for flexible applications. Highly responsive to both our support and customization needs. They have so many great features that we are still discovering after 6 months. Direct involvement of founder in strategic initiatives is a big plus.

Cons:

We've had to work through some globalization issues and there are some still remaining. But for a product that was largely used in the U.S., it's facilitated our global needs well. Based on experience to date, I know Flexbooker will continue to strengthen their abilities to facilitate global interactions quickly.

Flexbooker has been great with helping customize the scheduling experience for our company.

Comments: There are more aesthetically pleasing platforms out there from both a user and customer perspective (but not for this price!).

Pros:

Flexbooker listens to our scheduling problems and finding innovative ways to fix them. Their team is very accessible and responsive.

An incredibly flexible system and staff that can provide a bit of everything for everyone

Comments: Incredible. For whatever nitpicks I have with the service, they are vastly outweighed by the sheer magnitude of positive experiences I've had with the service for the sheer level of flexibility the staff and program has for our needs. Setting it up was difficult but it was worth the time and money spent.

Pros:

It's sheer customization, and ease of use. There is no one correct way to do something, but many ways. You are not railroaded into doing things a certain way such as booking, scheduling but you can find a multitude of different ways to achieve the same end goal. The staff has also been beyond phenomenal and the ease of use of the service is incredibly accessible to anyone. The UI is clean and easy to use. The connectivity with APIs is also astonishingly robust with a massive level of integrations and synergistic use with other programs, services and features.

Cons:

The issue was initially with time zones, and blocks not syncing better. In general Flexbooker was lacking in functions that we needed initially for larger scale recruitment but as time went on it became rectified. Still, it was an issue out of the box that we simply were missing some features for a very large scale operation. There could also be better UI elements to preventing overlapping appointments. There's also some complexity to setting up everything to your specifications, but that is more a minor issue, but there could a better default customization experience set up.

Finally - an appointment tool for businesses other than salons!

Comments: FlexBooker has been a breath of fresh air. It was easy to setup. It has superior individualism between schedules for different types of appointments and customization options. The customer service is stellar and the price vs. value is far superior to other tools we tried (and we tried about 10 before finding this one).

Pros:

- FLEXIBILITY: You can present your calendar in several different ways to tailor it to your application needs. - CUSTOMIZATION: You can customize your calendar to coincide with your branding. - COMMUNICATION: You can customize your email responses by schedule, rather than a "one size fits all" global email that doesn't work for every type of appointment. - COST: For the features, this is one of the most reasonably priced tools I've found. - CUSTOMER SERVICE: Not only are the representatives readily available throughout the day to help, with extremely quick response times...you aren't charged exponentially for receiving 1 on 1 customer service to set your tool up just the way you want it.

Cons:

The only con I've found so far is that sometimes it's a little difficult to navigate the administrator side of the tool. But that's just a learning curve. The more we use it, the easier it will be to navigate.