Intellect

Great QMS software

Comments: Overall, the programme is fantastic and has greatly benefited me in my business.

Pros:

It is excellent software that is user friendly and flexible QMS software. Apps may easily be configured and modified to suit your unique requirements. It has a wide range of features. Without coding, there are several tools available to modify any part of the app, workflow, or user interface to meet your needs.

Cons:

Training and a working understanding of fundamental programming are required for software customization. A minor inconvenience and time sink is the trouble shooting option, which occasionally fails to identify the issue.

Great software and excellent service!

Comments: We had a very good experience with Intellect.

Pros:

You don't have to be a developer to customize the software. Three sites (design, test, live) are included, and each site has an administrative site to control the admin activities without technical assistance. The training for the out-of-the-box apps and to design the apps was excellent. The trainers were very knowledgeable about the software, and they were very patient with us. The implementation process was the best I have experienced. The first app we configured was Document Control. [SENSITIVE CONTENT] was our analyst, and she knows the software and the best approach to customize the software to match our process. [SENSITIVE CONTENT] was very patient with us, and she held our hands until the live site was ready to use.[SENSITIVE CONTENT] is an excellent trainer, and she was available to us when we needed assistance. Last but not least, we can design additional apps our company needs.

Cons:

No issues. I like the software because it is helping us improve our quality system process and efficiency.

Alternatives Considered: Quality Management Software, MasterControl Quality Excellence, QT9 QMS and ETQ Reliance

Reasons for Switching to Intellect: We chose Intellect because of the application package, price, services, and ability to create apps.

KnowBio, LLC

Comments: It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.

Pros:

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Cons:

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not. While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

Alternatives Considered: Adaptive Compliance Engine (ACE) and Qualio

Reasons for Switching to Intellect: Price point, configuration capability

Enterprise Quality Management System

Comments: Intellect's software allows our company to move from independent standalone systems at each location into a centralized and accessible platform. This allows senior management better visibility and easy access to dashboard reporting to make quick and informed decisions.

Pros:

The system is very configurable to our work processes. We are not forced to conform our quality systems to the software but can build a workflow that fits our company's needs.

Cons:

Our company adheres to TNI 2016 and ISO 17025, it would be nice if the software had a Management Review app.

Alternatives Considered: ComplianceQuest and QT9 QMS

Reasons for Switching to Intellect: Intellect has been in business over 20 years with previous experience with our business sector. They offered concurrent license usage and understood our business was not in manufacturing and could speak the same language so that the configuration has been fairly smooth.

Easy to use, highly configurable, and amazing support!

Comments: I was able to understand the software logic and implement my first application within a few months. During implementation, with the support of Intellect staff, I was also able to create three custom applications to help control our internal processes.

Pros:

All fields and pages are configurable which allows companies to tweak the applications to meet their internal requirements as well as external regulatory requirements.

Cons:

Understanding the logic behind the system macros was a little hard in the beginning.

Alternatives Considered: Quality Management Software, MasterControl Quality Excellence and Qualio

Reasons for Switching to Intellect: Intellect allowed us to configure the applications to meet our requirements. With the complimentary training courses and support, they also taught us how to continue configuring on our own and become independent.